Erere Ikogho - Enhancing NHS Clinical Quality Improvement: Integrating User Research Skills for Patient-Centred Solutions

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Erere Ikogho - Enhancing NHS Clinical Quality Improvement: Integrating User Research Skills for Patient-Centred Solutions

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Helen Lawson - Death and other difficult words (Camp Digital 2022)

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Can we ever really deliver great user experiences if the culture behind the service isn't great? In this talk, Head of Experience Design for LEEDS 2023 Sarah Mace explores the ways that organisational culture directly impacts the end user experience. "For years now, working on designing products and services has always resulted in me supporting a shift in the team and/or organisation's broader culture and ways of working. To some, the link and necessity seems obvious, but to others it's perhaps a little more of a mystery as to why the 'digital team' are leading large scale change management programmes and in some cases designing new organisational operating models. The practicalities associated with this link can be tricky. As designers or transformation specialists we are often brought in to 'fix a thing' or 'build something shiny', and there often isn't the awareness of the inevitable need to tackle the blockers that pop up from behind cultural walls. In this session, I explore this link and why I believe that it's all of our jobs to support stronger, more positive cultures for the employee experience but also for our users' experiences too. We'll ponder on how we do this when it often feels out of our remit and reach. "

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Kylie Havelock - Tailored advice services in the modern age (Camp Digital 2022)

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Work is becoming more complex, a trend that only looks set to continue in the years ahead. Technology is supposed to help people to get work done, but often it has the opposite effect of adding to that complexity. To make work better and ensure tools support that more complex future we need to design and configure that technology for humans - messy humans with complex working lives. In this talk, digital strategist Sharon O'Dea and Head of Digital Worklife Strategy at Nexer Group Hanna Karppi share ideas on preparing for the future of work by making it more human-centred. Sharon and Hanna cover the need for insight into employees' needs, the importance of digital employee experience and how digital can help rather than hinder the employees of the future.

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Rachel Coldicutt is an expert on the social impact of new and emerging technologies, recognised as one of 50 Most Influential People in UK Technology and awarded an OBE for services to the digital society. In her talk 'We are all technologists now!', Rachel challenges the audience to think about how we can consider our current technologies, and reimagine their uses to benefit society and the planet.

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Gerry McGovern is the author of World Wide Waste, and an expert on sustainability and digital. In his keynote 'Earth experience design' Gerry talks about digital as a world of short-term thinking focused on selling superficial wants, and killing our planet. "We need wisdom, truth, ethics and an understanding of worth that measures the impacts of our designs at an ecosystem level. We must become champions of maintenance and reuse, rather than this constant, relentless and planetary destructive cool newness and innovation cults. We can design great things with so much less of the earth’s energy. We can be part of highly efficient organizations while using so much less data. Let us not go down in history as Generation Waste, the designers whose proudest moment was to fashion the final nail. If we designed our way into this mess, we can design our way out of it."

Gerry McGovern - Earth Experience Design (Camp Digital 2022)

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Advice on designing for older people often urges us to consider this audience as our future selves. In one sense, this is helpful, as it fosters empathy with older users. But in another sense, it's misleading — it hints that all of the challenges we face in designing for more senior people now are ones we will face in 20, 30, or even 40 years. Some design considerations are persistent because they relate to limitations that tend to come upon us as our bodies age. Eyesight dims, colour vision changes, hearing declines, joints lose flexibility, and memory isn't what it used to be. We will all experience some of these changes as we grow older, although at our own pace and in unique ways. And for the foreseeable future, bodies will continue to develop age-related limitations. Older people will always face these challenges simply because they are older, and our designs will always need to accommodate them. Unfortunately, much of what we read and hear about designing for older adults mixes ageing-body limitations with issues such as comfort with technology, willingness to scroll, or typical online activities. Perhaps people will always become more hesitant to learn new technologies as they grow older and more frustrated when technology doesn't work as they expect. But the specific design considerations will change as technology evolves. As designers, we need to understand which challenges we will always need to accommodate and which ones will evolve. It all boils down to the difference between challenges people have because they are older — and ones they have because they are older NOW. This talk will help you understand what advice you can rely on for the long term and what issues you should keep testing for. It will illustrate with examples, including some from my own experience of being an older person who sees some age-related physical changes and is also very comfortable with technology. This slide deck brings up to date the presentation of the same name that I gave at UX Cambridge in 2016 (and which can be found elsewhere among Nexer's uploads).

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