Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)

1. Design thinking for the
digital workplace
James Robertson, Step Two
@james_steptwo

2. A great digital workplace consists
of the holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable and
productive way.

3. Four streams of the digital workplace
01
Technology
Maximise the
impact of technology
Business
Deliver business
solutions
02
Design
Use design as the
‘force multiplier’
03
People
Engage and
support staff
04

4. Four streams of the digital workplace
01
Technology
Maximise the
impact of technology
Business
Deliver business
solutions
02
Design
Use design as the
‘force multiplier’
03
People
Engage and
support staff
04

5. You need to deeply
understand workforce
needs in order to design
the digital workplace

6. You can’t deliver
effective solutions to
people you haven’t
personally met

7. How to meet the
needs of nurses?

8. User research
RETRO RESEARCH
METHODS
Surveys
Focus groups
MODERN FIELD
RESEARCH
One-on-one interviews
Workplace observation
Contextual inquiry
Co-design

9. Address the
fundamentals of a good
user experience

11. Cardsorting

12. Treetesting

13. Treejack

14. Treejack

15. Usabilitytesting

16. MacquarieGroup

17. Design thinking involves
looking at the bigger
picture, and then taking
a fresh approach

18. Telstra

19. Telstra

20. Queries about Reduced by
Payment summaries 65%
Errors in timesheet 54%
Outstanding approvals 48%
Payslips 45%
Tax 44%
Timesheets 42%
Access requests 42%
Timesheet entry 17%

21. Then create a frictionless,
effortless experience for
the workforce

22. RobinPartington&
Partners

23. Prototype TestDefine IdeateEmpathise
Design thinking

25. Take every opportunity
— no matter how small —
to improve the design of
solutions

26. Let’s do more than just reduce
intranet frustration

27. Let’s design digital
workplaces that delight!

28. James Robertson,
Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
@james_steptwo
Download these free white papers!