This document outlines the roles and responsibilities for a BPO partner to set up an outbound call center to market telecom products in Gujarat, India. Key details include: 1) The call center will have 30 seats to make outbound sales calls for Tata products with a 20% commission per sale. 2) The BPO partner must pay a Rs. 2 lakh security deposit and Rs. 5 lakh consultancy fees to sign up for the project. 3) The BPO partner will be responsible for setting up and managing all aspects of the call center operations, including hiring, training, infrastructure, and meeting productivity targets set by Tata.

1. Its an outbound process from TATA with fixed 20% commission per sale .
Commercials: Security deposit of Rs. 2 Lacs on signup with LCO of tata in form of *DD
in favour of TATA company* (this will be given to Tata)
Our Consultancy : Rs.5 Lacs ( 50% After the Sign up )
Signup will happen within 1-2 days after DD and the process needs to be live within 7-10 days after sign
up.
30 Seater call center to be put up in different cities of Gujarat for Telecom
Products marketing, dedicated to open-market in Gujarat.
Each workstation will have an outbound dialer with 100% voice recording.
Database procurement needs to be done by BPO Partner and Company will not provide additional
payouts for database procurement
Scope Of Work: The operation will have end-to-end responsibility from making the sales call and
collecting the relevant documents and payment from the customer through the sale closure.

2. The another products to be sold :
Mobility solutions GSM, CDMA, Blackberry Services etc.
PRI / Toll Free/UAN/Single Number Solutions
Leased Lines
SMS Gateways
BPO Partner would be responsible to set up the State of Art *Outbound* *Contact
Center* facilities with dedicated workstations, progressive dialers, 100 %
voice recording in Gujarati / Hindi / English to make Outbound calls ( Telemarketing) & convert
Various prospects across Gujarat.
Recruiting requisite manpower (executives, team leaders, Asst Managers, Managers, Quality team,
Fulfillment, Backend support executives, FOS etc) as per the expectations set by Compnay.
Training the entire team on communication skills, selling skills, call center etiquettes, etc. Managing &
Running the Call Center on an end-to-end basis. Being responsible for the complete management of the
tele sales unit from the outsourced location.
Expected results: Productivity in terms of number of sales booked per seat varies according to the
nature the database, recency of the base, contactability and product offerings. The productivity
expectation would be decided by Company and Company would have the flexibility to change the
productivity expectation after reviewing the activity and monthly reviews.
Training: Company would provide the relevant training support as and when
needed by our partners.
ROLE OF BPO PARTNER :
1. To Blueprint, Recruit requisite manpower, establish the Call Center as per the plans .
2. Training the entire team on communication skills, selling skills, call
center etc.
3. Complete infrastructure including dedicated space to set up the Call Center, Hardware (Server – Data
& Voice, Desktops, Headsets, Voice & Data Cabling,, Dialers, voice logger, proper Air-conditioning of the
entire space.)

3. 4. A dedicated server would be procured where the customer database would be stored. The server will
be housed in a server room, which would be under lock and key. Only the IT team would have access to
the server room. The server would be password protected.
5. To ensure that the tables created on the dialers are purged as per decided frequency.
6. The workstations would work on a LAN environment in a dedicated area. No other process would
operate in the same area
7. Day-to-Day smooth running & ensuring that deliverables mutually decided are met at the Call Center.
8. Appoint a Call Center Manager to implement & run all the processes on a day-to-day basis.
9. Ensure Reports/MIS are sent on pre decided frequencies within Tat’s.
Submit Your Details With Consultancy Charges As soon as possible Because these works
for Limited Centers.
Interested Centers can Apply - Just Send Your Full Details which mentioned below :
1. Name
2. Company Name
3. Designation
4. Address
5. City,State,Zip
6. Country
7. Email
8. Phone
9. Fax ( Leave Blank If Don't have )
10. Mobile
11. Website ( Leave Blank If Don't have )
12. Photographs from Different Locations. ( 12 Photos - 4 Direction )
Submit Your Details on info@parttimeonwork.com with subject of Project Name.