A call center management system was presented to manage inbound and outbound call centers. Call centers are centralized offices that receive and make large volumes of phone calls. They provide vital customer service solutions for many companies that rely on call centers to support products, provide technical assistance, and improve customer service. The presented management system includes features like login validation, password retrieval, a home page to handle customer calls and route calls to employees, updating customer details, and analyzing calls by employees to prevent misuse of company resources.

1. CALL CENTER MANAGEMENT SYSTEM
Presented by
1.RAJU KUMAR
2.AJAY KRISHANAN PK

2. What is call center ?
• Call center is a centralized office for the purpose of transmitting
and receiving a large volumes of requests by telephone.
2 types of call center:
• Inbound call center
• Outbound call center

3. Need for call center
• Call center services are becoming a vital solution for wide range of
companies
• Companies which sell any product rely mainly on call center services
• Today, if any company needs to provide technical support for their products
or their services needs to invent in customer service call center.

4. Project on call center services using software
• first a ‘login form’ appears
to validate users credentials.

5. • if you forgot your password
Retrieve it with ‘Retrieve
password form’

6. Home
page, from
where you
can move
to
customer
handling
&
employee
calls

7. To Reset the password
or Change the password
after login

8. To Analyze and
Update the details of
Customer Handling
& Call Register

9. To Analyze the Calls made
by individual Employees,
for preventing misuse of
company’s Recourses