Faraz Ahmed is seeking a position that utilizes his communication and organizational skills. He has over 10 years of experience working in customer service and finance roles at Warid Telecom. He holds a Bachelors degree in Commerce from the University of Karachi and is a Microsoft Certified Systems Engineer. His responsibilities have included resolving customer issues, inventory management, reconciliation, and ensuring compliance with company policies and customer satisfaction.

1. FARAZ AHMED
OBJECTIVE
“A position in the highly competitive organization with responsibilities that will effectively utilize
my communication and organizational skills.”
EXPERIENCE
Warid Telecom (Pvt.) Ltd. 1st
Feb’08 till Date
• Working as a Customer Services Representative.
• Working as a Finance Executive
• Worked in Corporate (Finance Division).
ACADEMIC QUALIFICATION
Bachelors of Commerce University Of Karachi.
Intermediate in Commerce Premier College For Men, Karachi.
Matriculation in Science Anglo Oriental
School.
Certified MICROSOFT CERTIFIED SYSTEM
ENGINEER (one year) from CTTC.
RESOPNSIBILITIES

2. BUSINESS CENTRE
• Working closely with other departments for resolving customer related issues at business center.
• Handling/maintaining inventory i.e. availability, outdoor issuance to the corporate & in-house sales etc.
and monitor the stock level for the business center .
• Reconcile collection & inventory with system (TABS) & prepare reports of collection reconciliation,
inventory reconciliation & FOC log on daily / monthly basis and its subsequent reporting to regional
office.
• Maintain all records i.e. daily activity report, inventory movement receipts, outdoor issuance receiving,
FOC approvals documents etc. & Keep it properly.
• Keep check & balance on procedures required to be followed as per company policies.
• Provide maximum support to other departments and coordinate with them for resolution of customer
related queries & system related quires.
• Treats all customers with respect.
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3. • To explain all kind of Warid Tariffs to customer and to sell pre paid and postpaid
Connections at front line customer service and on in-house sales desk
• To take ownership and ensure to resolution of customer complaints.
• Ensure proper behavior/discipline/grooming/punctuality as per the requirement
And image of company.
LOGISTICS/ CORPORATE
• Ensure smooth running of finance counter activities in Logistics south and also provide accurate and timely
reports to regional finance on daily/monthly basis.
• Reconciliation of stock issuance with logistics on daily/monthly basis
Adhere to the policies and procedures defined and regularly communicated by regional reconciliation team
• Maintain required records, reports, and files in an organized manner for Oversees the annual financial audit
process
• Maintain proper records are maintained which can be easily accessed as and when required
INTEREST
• Watching Movies & Spending the time with my family & friends
faraz_dynamic@hotmail.com
42201- 5207125-7
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