1. CURRICULAM VITAE
Sudeena.A.A
# 28, 4th
Cross, Ramasamy Layout,
new biyappanahalli Extension,
, B’lore – 560038
Mobile No: +91 9742299772
Email: Sudeena.aa@gmail.com
• Objective :
I Prefer to take responsibilities with a progressive fame that shall utilize my skill and experience to provide
opportunities for supplementing growth to organization and Self.
Individual Overview :
I am with good experience and skills, accustomed to responsibilities and high standards and I have embarked on a journey to
make a difference and add value wherever I go and in whatever I do.
PERSONAL STRENGTHS:
 Communication skills
 Ability to practically apply theoretical knowledge
 Hard working, sincerity & consistency of performance
 A penchant to constant learning.
 Ability to work unsupervised.
 Ability to meet deadlines.
Professional Experience:
Current Employment
Company Name : IBM (Jones Lang LaSalle – Under payroll of Randstad Management Consultants ltd)
Duration of Service : From 1st -June -2014 to till date
Designation : Sr. Facility Executive (Soft services)
Location- FTP Bangalore
Job profile:
 Taking care of overall Facility of – 6,11,000 Sqft Ft area. Handling with 200 Staffs'
1). IBM India Private Limited
Working as Senior Facility Executive (Soft Services) from 1st -June -14 – Till Date. (Jones Lang LaSalle –
Under payroll of Mafoi Management Consultants ltd)
 Handling Soft Service activity and M&D Activity.

2.  Coordinating with Various external vendors related to facilities.
 Processing of all invoices for payment-based on the Approvals and follow up for payments to the
vendors.
 Inventory Management –Monitoring of all housekeeping /pantry / consumables and ensure reordering.
 Monitoring Service providers who is working inside the premises and ensuring the services has been
provided without any deviation.
 Having walk through with team and provide snags and also follow for the closure.
 Proven ability of delivering value-added customer service and achieving customer delight by providing
customized products as per requirements.
 Space Report and Key management of All the Employees.
 Managing general administration functions; facility management involving Housekeeping, Stationery,
Stores ,accounting and Consumables according to facility requirements
 Vendor management
 Pest Control management
 Facility Executive: Soft Services
 Location- IBM Bangalore.
 Job profile:
2). IBM India Private Limited
Worked as Facility Executive (Soft services) from 16th
August - 2011 to 31st May -2014 (Jones Lang LaSalle
– Under payroll of Mafoi Management Consultants ltd)
Soft Service
Perform diverse supervisory duties and work order control - related activities. Manage, coordinate, and monitor the
housekeeping and cleaning activities in the client's facility.
Work Profile:
 Processing of all invoices for payment – first for approval of SFM and then for clearance through the
F&S lead
 Submitting the invoices and follow up for payments
 Inventory management – Monitoring of All housekeeping / pantry/Stationary consumables and ensure
recording
 Preparing and Submitting the monthly reports
 Monitoring Helpdesk and ensuring calls are closed with in the SLA.
 Arrangement of all consumables and Supplies for Client / VIP visits.
 Monitoring service providers who is working inside the premises and ensuring the services has been
provided with out any deviation.
 Monitoring all housekeeping related activities
 Having walk through with the team and provide snags and also follow for the closure.
 Ensuring EHS compliances are being met and also maintaining the documentations at site.
 Monitoring Mail room activities.
 Very Good people skills and ability to interact with a wide range of client staff and demands.
 Strong PC literacy and proven ability to manage daily activities using various systems.
 Reports on time
 Accurate billing and invoicing

3.  Zero stock out situations
 90% of SLA’s to be in green.
 Monitoring and completion of asset Management within the timeline. And same will be submitted for
Client Review and validation.
 Parking management – monitoring the regular operations.
 Space management
 Pest Control Management.
3). IBM India Private Limited
Worked as Helpdesk Executive in IBM India Private Limited for Period of Jul -15th
-09 to 15th
- August 2011.
Work Profile:
 Ensure to coordinate all work requests coming in through Mail/Phone are logged in maximo toll
 Dispatch all work orders to the working supervisor of each service.
 Coordinating and Success fully completion of the High Level Client Visits.
 Working on Maximo tool to raise the complete and close the complaint.
 Proven ability of delivering value added customer service & achieving customer delight by providing
customized products as per the requirement.
 End to End responsibilities on Helpdesk activities
 Coordinating With various services raised by the client as well as FM Team.
 Preparing daily, monthly report & same will be maintained in the database.
 Preparing Training records & filing the same
 Taking the requests from Clients & ensure to follow till closure.
 Raising the Work orders through Maximo tool.
 Continues Follow up with House Keeping and Maintenance team for the job Completion.
 Ensuring the Work Orders closed in a Scheduled time.
 Updating Day to day Consumables pertaining to Soft Services.
 Support for client Event & Visit arrangements
 Updating H/K Team & Technical Team Snags in Our Database.
 Taking the WST report of Team
 Maintaining Projector Placement Tracker & Updating the same to Bldg Engineer.
 LL Issues will be updated & same will be intimated to the Bldg Engineer as well to the Facility
Manager.
 Generating SLA Report of Facility Helpdesk & Same will be sent to Facility Manager.
• Educational Qualification:
 SSLC – GOVT HIGH SCHOOL Coorg - 2002
 2nd
PUC – Mangalore University -2005
 Online Mini MBA - 2014
• Additional Qualification:
 Computer Literacy – Ms Office, Operating Lotus Notes, Ms Word, Ms Power Point, Paint,
Typing & Internet Etc...

4. • Language Known:
ACHIEVEMENT’S:
• Highest Personalized Appreciation Award received.
• Won Fifth place for SATTVA' 13 Campus Day Fun Run individual.
• Participated in the IBM Club event Appreciation Award received.
• Personal Details:
Name : Sudeen A.A
Father Name : Appaiah A.A
Date of Birth : 01-01-1986
Nationality : Indian
Marital Status : Single
Sex : Male
Hobbies : Learning New things, reading, cricket, listening to Music, Etc
• Declaration:
The above given information is true to the best of my knowledge. If given an opportunity I will strive to
serve in your organization.
Place:
Date: (Sudeen A.A)
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