Sita Sitaraman is currently working as a Senior Executive Support Coordinator for Acer India Pvt Ltd, coordinating with 24 authorized service partners in West Bengal, Bihar, Jharkhand and Orissa. Her responsibilities include managing customer complaints, communicating with sales partners and customers, overseeing defective/working part recovery and dispatch, and generating daily reports for key clients. Previously she has worked in customer care roles for various IT companies such as iGATE Infrastructure Management Services Ltd and Indicon Management Pvt Limited, handling customer support calls and ensuring service quality. She holds a BCOM (Hons) degree from Bhawanipore College under Calcutta University.

1. CURRICULUM VITAE
Name:
SITA SITARAMAN
Permanent Address:
207B, Kalighat Road ,Kolkata - 700026 . West Bengal
E-mail:
sital2@rediffmail.com
Phone:
Mobile 9038001524/ 033 24552497
Personal Details:
Father's Name: Late Mr.A.Lakshmanan
Husband’s Name: Mr V.Sitaraman
Sex: Female
Date of Birth: 17 Feb, 1974
Marital Status: Married
Nationality: Indian
Communication Skills: Excellent
Languages Known: English, Hindi, Tamil,Bengali

2. Present Job Profile:
Presently working with Acer India Pvt Ltd as Senior Excutive Support
Coordinator for West Bengal , Bihar , Jharkhand and Orissa State..from Feb
2007 to till date
Acer India Pvt Ltd is a Multi National Company which is number one in Sale
for Desktops and LCDs. Job Profile includes, coordination with Twenty Four
Authorized service Partners
Job Description:
 Open Complaints analysis for all products, over plan forecast, Inventory analysis.
 End to End closure and pupation to customer reg. complaints.
 Coordination & communication with Sales partners, customers regarding
their Complaints till end closure.
 Taking updates for Timely recovery & dispatch of defective/working parts
to Acer
 Taking feedback from customers for escalations complaints.
 Maintaining and sending Daily reports to HO for Key clients complaints..
Daily attending around 50 phone queries and 100 mails as well.
In tract with the courier agencies for timely pickups and delivery
 Assigning new installation at various locations for customers through partners for
Sales orders within ETA
Marinating Claims Data month wise and checking hardcopies of claims and
send to Finance before ETA
Maintaining TAT, SLA of all partners as per Acer India..

3. Job Profile:
Worked with iGATE Infrastructure Management Services Ltd , Kolkata, India since
5th
of May 2005 till Feb 2007
Customer Care Executive
Reporting to: Regional Customer Support Manager
Responsibilities
Taking care of Corporate Customers through effective resolution of queries/
concerns, proper escalation of the concerns & co-ordination with other internal
divisions, thereby ensuring customer satisfaction & retention.
Analyzing & monitoring performance of customer support engineers across region &
initiating corrective actions, if required, to work towards building team
development activities.
All the calls received and assigned is logged in a Software Called “ARISE’. The
software is updated on daily basis
Preparing & maintaining MIS reports & formats as specified Format
Providing complete backend support for service to all Engineer and iCare Partners
Co-ordination with Franchisees & Vendors.
Carrying out all local administrative & HRD functions in the regional office for
outsource employee including vendor management.
Billing & payment ( iCare ) co-ordination of vendors.
Monthly Consolidated reports to HO on Expense incurred for each account .
Post Call Survey after each call.
Daily Pending report to Corporate office and to Regional Customer Support Manager
H/W maintenance for Regional Office
Asset Base Maintenance of all Clients.
Updating New Customer in the Software Called Arise.
Following Up with Other Location for Service Delivery for National Account .
Visiting Customers on a regular basis with regional customer support manager
Helping logistics operations , ordering of materials etc
Keeping a note of the stock available in local logistics & reconciliation of the same
with book value.
Taking Necessary approval before placing an order by mail.
Maintain necessary documents required for audit purpose.
Interact with Authorized iCare Partners (East) on various service calls & ensure to
maintain good relationship & achieve customer satisfaction.
Organizing Events, Meets and Training for Engineers

4. Achievements
Customer Satisfaction through letter of satisfaction
Learning a software package called ARISE
Involvement in HR jobs
Worked with Accel ICIM Frontline Pvt ltd as Senior Assistant – administrator since
September 2003 till 30.04.05
Responsibilities
The job involves attending to all walk-in and telephonic customer for Mobile phones
and Printers like Epson, Lexmark, Sony Ericsson , Siemens , Bird , Sagem.
Admin related works like Employees Attandance, stationary, office maintainance,
Preparing MIS and sending the same to Ho.
Generating daily and weekly report and sending the same to HO and concern Heads.
Worked with Indicon Management Pvt Limited as Service Coordinator since
Feb 2001 – 14 th September 2003
Responsibilities
The job involves handling support calls , queries of Customer through internet, phone
calls and walk in. Allocation of Support Executive for the installations and onsite visits.
Coordination with HP for Service and Spare related issue. Interacting with corporates to
ensure continuity of Support and high level of interaction.
Achievement :Received the best Coordinator for East from Hewelt
Packard for the year 2002.
Worked with IBM Global Services Limited as Service Coordinator ( On a leave
vacancy period)
Worked with Global Telecom Services Limited in the Credit Department for 3 Months
Worked with M/S Softway as Coordinator from May 2000 to January 2001.

5. Educational Qualifications:
Exam School / College Board /
University
Division
Madhyamik National High
School
West Bengal
Board
Of Secondary
Education
II
Higher Secondary National High
School
West Bengal
Council
Of Higher
Secondary
Education
II
B COM ( Hons) Bhawanipore
College
Calcutta
University
II
Computer Knowledge : Completed Swift India course from NIIT Limited.
(SITA SITARAMAN)
Dated-
Place- Kolkata