The document outlines the requirements and terms for a call center to provide customer support services for a US-based client. Key details include: - The call center will take orders from customers on behalf of the client and provide support. - Services will be provided 24/7 initially for 25-100 seats. - The billing cycle will be every two weeks with a 10% royalty on monthly billing. - Agents will be paid $2 per hour and the call center must have a minimum 1Mbps broadband connection.

1. Rackspace deliver enterprise-level hosting services to businesses of all sizes and kinds around
the world. We got started in 1998 and since have grown to serve more than 152,000 customers.
Rackspace integrates the industry's best technologies for each customer's specific need and
delivers it as a service via the company's commitment to Fanatical Support. Our core products
include Managed Hosting, Cloud Hosting and Email & Apps. There are currently over 3,700
Rackers around the world serving our customers.
Scope of Process: To take order from the customer and the product feature
Work of The Center: Well Center will get the call of the interested customer and they need to
cater customer and placing order on the behalf of the company.
Working Hours : 24*7
Client : USA Based
To start with 25- 50-100 seats initially.
No. Of Seats: 25 Minimum
Number of working Days: 26
Billing cycle fortnightly.
Royalty– 10% on monthly billing.
Payout: $2 per Hour

2. Payout Cycle: Bi- Weekly
Refundable Deposit : 5 lac at the time of sign up ,for booking 2 lac in advance.
Setup charges: $4000 at signup and $3000 adjusted in bulling
Consultancy Charges: Rs 3 Lac
Client ready to give BG or LC agent on monthly billing on min 50 systems work & center have
to bear to BG or LC cost. (Approx on $25,000/-).
Requirement from the Center: Good Quality Agents, Min 1 MBPS Broadband Line
Before Sending mail, Please keep the following in mind:
Documents/Certifications Required:
( 1 ) Company Profile.
( 2 ) Last 2 years Balance Sheet and Profit and Loss statement.
( 3 ) Articles and Memorandum of Association.
( 4 ) Director’s profile along with senior Management profile.
( 5 ) Details of any 1 previous inbound projects handled.
( 6 ) DOT Licences (Domestic & International).
( 7 ) STPI Registration.
( 8 ) Submit Your Company Profile with 12 Photographs of Center.
Interested Centers,
please mail us along with your company profiles only at: info@parttimeonwork.com