Shadab J. Shaikh is a Client Service Manager with over 8 years of experience in telecom and customer service. He is currently working at Easyfix Handy Solution, where he handles service requests and maintains customer satisfaction. Previously he worked at Videocon D2H as a Customer Support Executive and Tikona Digital Networks as a Service Assurance Manager. He is seeking a new opportunity with an expected salary of Rs. 4,00,000 and can provide 60 days notice.

1. Shadab J. Shaikh
ROOM NO -306,3RD FLOOR , GANESH KRIPA NIKETAN C.H.S
NAVGHAR VILLAGE BEHIND S.N COLLEGE BHAYANDER E MUMBAI:-401105
Contact no: - 8655053573 /9920592679
E-mail id:-shadabss@hotmail.com
Objective
To be successful andanefficientpersoninprofessionbyachievingexcellence inwhateverIlearnfrom
the organization
Profile
 8 years of total work experience, including 5 years in telecom sector.
 Personal attributes:Aggressive,flexible,innovative,collaborative, Teamplayerandaccountable.
Education Qualification:-CompletedH.S.CfromYashwantraoMaharashtraUniversity.
Computer Knowledge:-Working knowledge of MS Office 2013 (MS word, MS excel, MS power point)
Professional Work Experience
CURRENT JOB Easyfix (MUMBAI).
Company: Easyfix Handy Solution.
Duration: 25th June 2015 to Till Date
Designation: Client Service Manager
Job Description: - Working Application On (Easyfix Care, Snapdeal panel, Various App.)
 Handling all Service request For Mumbai & Pune Circle
 Working on aging pending calls of Easyfix
 Maintain all invoice of Vendor
 Recruitment Manpower for Field Job
 Complete Resolution & Satisfaction to Customer.
 Maintaining SLA work in given TAT
 Maintaining Quality & Service
Responsibilities:-
 Generating daily basis reports of installation Serviceman.
Handling all VIP customers related of Easyfix.
 Generating daily basis reports of installation Serviceman.
 Training module how to behave with Customer.
 Handling back office work including Raise invoice and all official documents
 Responsible for invoice of vendors.

2. Previous JOB Videocon D2H (MUMBAI).
Company: Videocon D2H
Duration: 21st April 2012 to June 24th 2015
Designation: Customer Support Executive
Job Description: - Working Application On (Care, TSM, Terminal)
 Handling all Service request Allocations & Installations allocations with 25-30
Installation Engineers.
 Working on aging pending calls of any DTH installation & FR.
 Providing senior level support to other DTH engineers.
 Generating daily basis reports of installation Engineer.
 Maintaining SLA work in given TAT.
 Maintaining Quality & Service.
 Complete Resolution & Satisfaction to Customer.
Responsibilities: Providing senior level support to other DTH engineers.
 Handling back office work including CAF and all official documents.
 Generating daily basis reports of installation Engineer.
 Handling all VIP customers related to DTH installation, Provided properly resolution to
various customers.
 Responsible for Each call in SLA.
 Responsible for Achieve Target of PCS Recharge incentive scheme
GEMINI COMMUNICATIONS (MUMBAI).
Duration: - From 01th AUG 2011 to April 20th 2012
Role: - Team Service Assurance
Job Description: - Handling team of 30 Engg.(O&M)--> Work on TGS portal (TT based)
 Any device unreachable than tt raised assigning Engg for particular
areaMake up that Wi-Fi Device  Work on Escalated cases.--> co-ordination
with Tikona team.
 Maintain the material record and configuring the radio and AP’s.
Responsibilities:
 Config Radio, and, making the connectivity, FBN (Fiber Backhaul network), PBN (primary
backhaul Network) , to SBN (secondary backhaul network).
 Arranging the F.E At site and coordinating.
 Resolving the Low signal issue and Low bandwidth.
 Config switch (RTS, MRO tech), and config AP as per zone through Zone director.
 To check and process the money request made by coordinator for Engineers.
 Handling Fiber Backhaul Network all over Mumbai
 Responsible for Andheri To Virar FBN.
Environment: Radio( Nano Bridge 5, Power station 5) , Access Point , Mesh AP, Unmesh AP, Cisco
3400 Series , Media Converter, UPS .

3. Previous Company: - TIKONA DIGITAL NETWORKS PVT. LTD.
(Duration: July 09 to Aug 2011.)
Designation: Service Assurance Manager.
Department:Service Delivery & Service Assurance
 To be accountable for the assigned territory for overall Customer operations
 Handling both service delivery and service assurance process.
 Handling Team Of 35 Operation Engineers including two team leaders for carrying out
Installation & service assurance as well as Recovery, Migration, sales & collection
process after sales at customer end.
 Co-ordination with all departments involved in delivering customer end to end connectivity
within SLA standards for retail customers.
 To be Responsible for Assets & Stock Inventory exp: - (Modem, Cat5, RJ45, etc.) also
raised Monthly indent clearing after comparing with existing stock.
 Handling Assigned Territory Customer Application fulfilment process including Order Entry.
 Handling MDU & IBD installation by personally.
 Resolving Escalation & Nodal cases by personally.
 Look after all aspects of service delivery to meet customer requirement as per given TAT.
 To ensure analysing the market Credit trend & Accordingly planning the strategy for
Installation improvement
 Process of pre-installation cancellation refund as per given TAT
 To co-ordinate with Technical / RF Teams for Customer experience
 To manage Territory operations and handling customer complaints and grievances effectively
 Maintain the happy customer base for my zone.
Previous Company: - CINEMAX INDIA LTD.
Cinemax Mira Road, Mumbai – Asst. Manager. March 2006 to Nov.2009
Job Profile – From June 2006 I was work as a Group Leader after I promoted as Asst. Manager as
a reward of my hard and straight work. As the professional and beholder of the above post, I was
responsible for excellent public relations and leadership skills to assist in management at various
locations in Mumbai.
In this position I was responsible Asst Manager, recruiting, training, motivating and retaining,
scheduling and performance evaluation of all team members. My other duties included inventory
control/record keeping, projection booth, supporting and implementing company policies, and
operating and maintaining some equipment.
I was Responsible :- for Box Office, Café , Projection Dept ,Cinemax Store, Loss & Profit Analysis
Report , MIS Report, Computer & Equipment’s, achieving the POS Target, Training for Staff, BRM
Reports, Electricity Unit, Staff Grooming, Promotion Activity & Marketing advertisement Etc..

4. PERSONAL DETAILS
Date of Birth : 03rd December 1983.
Nationality : Indian.
Gender : Male.
Martial Status : Married
Language Known : English, Hindi, Marathi
Hobbies : Listening Music.
Major Strength : Co-ordination with people & Computer Skills get work complete
Anyhow maintain a good relation with everyone.
Current Gross Salary:- 3.16,020/-
Intimation Day:-60 days at least
Expecting Salary:-4,00,000 /-
DATE:
PLACE: MUMBAI