The document discusses various user research methods used in task analysis including surveys, interviews, focus groups, ethnography, and user research. It then defines personas as composite profiles of typical users, provides an example persona, and explains why personas are used. Scenarios and use cases are described as specific stories and step-by-step descriptions of how personas accomplish tasks. Hierarchical task analysis and requirements definition are also summarized as breaking down tasks into sub-tasks and defining the requirements personas need to achieve their goals.

1. Task Analysis

3. SurveysInterviewsFocus groupsEthnographyUser ResearchTask AnalysisPersonasScenariosUse CasesHTARequirements Definition

4. PersonaA composite profile of a typical user representative of a user (stakeholder) group.

5. PersonaUndergraduate CGT studentName: …Age: …From: …Interests: …Typical day: …Computer/Internet use: …Relevant goals: …Relevant behaviors: …

6. Why Personas?Design for SPECIFIC individuals with SPECIFIC needs.Remember!Personas are based on research!

7. ScenarioA specific story describing how a persona would interact with the product over the course of a day.

8. Scenario

9. Use caseStep-by-step description of how a persona would accomplish a typical task, including system responses.

10. Use Case: Download course syllabusBrenda types in URL

11. System displays login page

12. Brenda enters user name & password

13. System displays list of courses

14. Brenda clicks course link

15. System displays course home page