Flows map out user journeys and paths through an experience beyond simple site maps and wireframes. They show the steps, decisions, and transitions between states to guide users, improve conversion, and tell the user's story. Good flows start with goals, show progress and feedback, maintain context and consistency, and have clear calls to action at each step. Bad flows lack context and signage, are inconsistent, force the user to remember details, and focus more on features than the user experience.
UX designers often think in broad strokes, but it's important not to lose sight of the small units that make up the user experience, the microinteraction. The tiniest misstep can result in major user frustration.
Discover ways to make our software feel less arbitrary and more predictable with deliberate attention to microinteractions.
A keynote about Microinteractions in web and mobile design, explaining what they are, different approaches, structure (triggers, rules, feedback and modes) and examples.
UX designers often think in broad strokes, but it's important not to lose sight of the small units that make up the user experience, the microinteraction. The tiniest misstep can result in major user frustration.
Discover ways to make our software feel less arbitrary and more predictable with deliberate attention to microinteractions.
A keynote about Microinteractions in web and mobile design, explaining what they are, different approaches, structure (triggers, rules, feedback and modes) and examples.
A thorough introduction to microinteractions in UX design, focusing on the small details that make the experience. -- By Erica Klosterman, Lead Architect and Creative at digital agency Purple, Rock, Scissors
Microinteractions - Designing with DetailsDigicorp
This is a brief summary of the brilliant book Microinteractions by Dan Saffer. Please visit http://microinteractions.com/ to buy the book and get more details.
An update about 3D Touch - What is it and what can we do with it?Soda studio
A detailed presentation about possibilities 3D touch offers. We go in depth about how Apple's 3D touch is meant to be used and how it's actually used now. Next we check out some creative uses and think of possible ways to apply 3D touch in the future.
With the advent of the iPhone and Android, more and more mobile with touch screens are hitting the market. In spite of superficial similarities, designing an app for a touch based interface is very different from designing an app for a keypad/keyboard/stylus/mouse based interface. Just porting an older app to the touch with minimal design changes is a recipe for disaster.
This talk covers:
1. Why touch is so important?
2. The advantages of Touch
3. The disadvantages of Touch
4. What you should do
(Talk given at IndicThreads conference on mobile application development - 2010).
Design for failure in the IoT: what could possibly go wrong?Claire Rowland
We’re putting computing power, machine learning, sensing, actuation, and connectivity into more and more objects, services, and systems in the physical world. This enables new ways for things to work better. But it also creates new possibilities for failure, not least when software problems produce real-world consequences. Failures can damage the user experience, undermine the value of the product, and sometimes present danger.
When you develop a connected product, you must identify everything that could go wrong—from power failures to cessation of user support—and ensure that each potential problem can be adequately mitigated. If the value of your product is marginal but the consequences of it going wrong could be catastrophic, it’s time to rethink your plans.
----
Talk from O'Reilly online conference Designing for the Internet of Things, 15th September 2016. A short version of this talk was given at Thingmonk on 13th September.
Mobile-first is a simple idea with big implications: digital products should be designed for mobile first. Not the other way around.
These are the slides for my 12 minute presentation at IA day 2012. Just a quick introduction to the mobile-first concept.
Props to Luke Wroblewski and Brad Frost. I got most of the stuff in this presentation from their presentations and blogs.
Luke Wroblewski:
http://www.lukew.com/presos/preso.asp?26
Brad Frost:
http://bradfrostweb.com/blog/web/for-a-future-friendly-web/
8 Ways to Improve App Store User ExperienceBryan Rieger
Presentation by Stephanie Rieger of Yiibu for Informa Mobile User Experience conference in London, UK 11/09
Officially called "Developing An Interface For The Future Of Mass Market Software Distribution"
Presentation for #TFT12: Location and the Future of the Interface
In this presentation, Geoloqi founder Amber Case will highlight why developers of apps should look at what users want to do now, as well as what users want to do in the future, why social apps should try to mirror real-world relationships, why sharing should be about who you share with as well as how long you're sharing, and why developers should think about how to make apps "ambient" and require less user interaction.
See Amber's TFT speaker Pinterest board: http://pinterest.com/servicedesk/amber-case/
Competitive Analysis: Strategic UX Spy Games - Lyle KantrovichUXPA International
A Competitive Analysis is a great way UX teams can benchmark, generate ideas, learn about users, and stretch their thinking about design and UX strategy. A UX-centric competitive analysis is very different than what you’ll find outlined in any business book. This presentation outlines an approach for conducting competitive analysis even if your company or product “has no competitors”. This session will show you what a competitive analysis is, why it’s useful, when to do one, how to do it, and what the deliverable should include. You’ll also learn how a competitive analysis can help reinvigorate your organization’s focus on UX.
A thorough introduction to microinteractions in UX design, focusing on the small details that make the experience. -- By Erica Klosterman, Lead Architect and Creative at digital agency Purple, Rock, Scissors
Microinteractions - Designing with DetailsDigicorp
This is a brief summary of the brilliant book Microinteractions by Dan Saffer. Please visit http://microinteractions.com/ to buy the book and get more details.
An update about 3D Touch - What is it and what can we do with it?Soda studio
A detailed presentation about possibilities 3D touch offers. We go in depth about how Apple's 3D touch is meant to be used and how it's actually used now. Next we check out some creative uses and think of possible ways to apply 3D touch in the future.
With the advent of the iPhone and Android, more and more mobile with touch screens are hitting the market. In spite of superficial similarities, designing an app for a touch based interface is very different from designing an app for a keypad/keyboard/stylus/mouse based interface. Just porting an older app to the touch with minimal design changes is a recipe for disaster.
This talk covers:
1. Why touch is so important?
2. The advantages of Touch
3. The disadvantages of Touch
4. What you should do
(Talk given at IndicThreads conference on mobile application development - 2010).
Design for failure in the IoT: what could possibly go wrong?Claire Rowland
We’re putting computing power, machine learning, sensing, actuation, and connectivity into more and more objects, services, and systems in the physical world. This enables new ways for things to work better. But it also creates new possibilities for failure, not least when software problems produce real-world consequences. Failures can damage the user experience, undermine the value of the product, and sometimes present danger.
When you develop a connected product, you must identify everything that could go wrong—from power failures to cessation of user support—and ensure that each potential problem can be adequately mitigated. If the value of your product is marginal but the consequences of it going wrong could be catastrophic, it’s time to rethink your plans.
----
Talk from O'Reilly online conference Designing for the Internet of Things, 15th September 2016. A short version of this talk was given at Thingmonk on 13th September.
Mobile-first is a simple idea with big implications: digital products should be designed for mobile first. Not the other way around.
These are the slides for my 12 minute presentation at IA day 2012. Just a quick introduction to the mobile-first concept.
Props to Luke Wroblewski and Brad Frost. I got most of the stuff in this presentation from their presentations and blogs.
Luke Wroblewski:
http://www.lukew.com/presos/preso.asp?26
Brad Frost:
http://bradfrostweb.com/blog/web/for-a-future-friendly-web/
8 Ways to Improve App Store User ExperienceBryan Rieger
Presentation by Stephanie Rieger of Yiibu for Informa Mobile User Experience conference in London, UK 11/09
Officially called "Developing An Interface For The Future Of Mass Market Software Distribution"
Presentation for #TFT12: Location and the Future of the Interface
In this presentation, Geoloqi founder Amber Case will highlight why developers of apps should look at what users want to do now, as well as what users want to do in the future, why social apps should try to mirror real-world relationships, why sharing should be about who you share with as well as how long you're sharing, and why developers should think about how to make apps "ambient" and require less user interaction.
See Amber's TFT speaker Pinterest board: http://pinterest.com/servicedesk/amber-case/
Competitive Analysis: Strategic UX Spy Games - Lyle KantrovichUXPA International
A Competitive Analysis is a great way UX teams can benchmark, generate ideas, learn about users, and stretch their thinking about design and UX strategy. A UX-centric competitive analysis is very different than what you’ll find outlined in any business book. This presentation outlines an approach for conducting competitive analysis even if your company or product “has no competitors”. This session will show you what a competitive analysis is, why it’s useful, when to do one, how to do it, and what the deliverable should include. You’ll also learn how a competitive analysis can help reinvigorate your organization’s focus on UX.
Information Architecture: Making Information Accessible and Usefulfrog
This is a talk about how designers can help people make use of information—both find and act upon it.
To illustrate this, I take a trip to the SFMOMA to share the work of Dieter Rams, whose ethos of "Less, but better" is a challenge to any designer seeking to create better websites and applications.
I re-explore this trip multiple times over the course of the talk, considering the overlap of information in physical and digital systems—and how conceptually we merge them.
From there, I provide best practices and principles for how to approach information architecture and user experience design in a more iterative, agile fashion through in-line prototyping.
How do you extend a product vision statement such that it remains aspirational but is specific enough to clarify intention and make difficult decisions easy? Enter "Design Tenets"
Tips for better surveys: better questions in your questionnaire, better overall survey process. From UPA2012 in Las Vegas.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Better Ideas Faster: How to Brainstorm More EffectivelyDavid Sherwin
Use these practical methods to help you brainstorm better, smarter, and more effectively, no matter the timeline. Using these methods, you can approach a design problem with the right questions so you can focus your creative energy on finding solutions.
Designing Structure Part II: Information ArchtectureChristina Wodtke
Part two on Designing Structure for my General Assembly class on User Experience is about Information Architecture. We cover why classification is important, types of classification and trends in IA.
Jakob Nielsen developed the method of 'Heuristic Evaluation' to help identify problems with an interface. This presentation explains the 10 rules of thumb or heuristics with examples.
It's been six years since I wrote Content Strategy for the Web. Now, in 2015, the content strategy landscape is a much bigger, more complex place. How are companies keeping up with the crazy changes in content trends, technologies, and audience expectations? Here's what I'm seeing and how my own process has evolved.
Lesson 6 - Collaborate And Approve ContentInformatica
How This Lesson Will Help You
This lesson will help you work through the approval cycle within Creative
Workflow. Included are processes used to upload elements for review,
requesting changes, uploading the changes, viewing the results, and generating
reports.
Topics in This Lesson
After completing this lesson, you will be able to:
• Define, Create, and Assign a Task
• View Assigned Tasks and Task Status
• Approve Assigned Tasks Using Smart Review
• Request Corrections
• View Proof Report
• Upload Revised Elements
• Approve Revised Elements
• Create Auto Tasks
• Edit, Delete, and Inactivate Existing Tasks
• Generate Project-Based Reports
AIPMM Webcast: From Idea to Reality with Glen Lipka, VP UX, MarketoAIPMM Administration
Glen Lipka discusses how UX works with product management and how ideas go through the requirements and design process through to execution at Marketo. He demonstrates presentation best practices = each slide portrays one idea.
Learn how the product management, UX and engineering teams work together to achieve a great product outcome and how ideas go through the requirements and design process through to execution at Marketo.
Sina Micro-blog, China's top 1 micro-blogging service provider, launches the beta version of their Enterprise Edition in Mid-June 2011. This deck demonstrates the new features of the Edition and analyze the cost and benifits of the Edtion for brand communication.
Currently we are having a project of Human Computer Interaction (HCI) course in which we are developing a mobile app named "Announcer".
This is a project report of our "Announcer" mobile app.
Click on our blogspot here to know more:
yujinnohikari.blogspot.com
prototyping software credit to: justinmind.com
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
28. In Flow
• Starts with goals
• Tells the users story
• Shows user intention
• Shows screen changes
• Shows between the states
In UI
• Clear call to action
• Shows progress
• Provides feedback
• Consistent
• Maintains context
• Good signage
@tdavidson
30. Landing Page
1. Sign Up field and button are
primary call to action on
screen.
2. Company logos and “Used
by...” are positive social
reinforcement.
3. Testimonial provides
additional positive social
reinforcement.
4. Image shows that service is
multi-platform.
31. Thank You Page
1. Good message hierarchy.
2. Secondary message and
activity clear.
32. Activate Email
1. Clear signup button call to
action.
2. Secondary messaging
available for non-HTML
email.
33. Create Profile Page
1. Progress bar indicates clear
signage indicator of where
the user is and how many
steps are ahead.
2. Progress is limited to moving
forward or opting out by
closing the window.
34. Create Profile Page -
1. Field completion check marks
show on screen progress.
2. Password strength indicator
dynamically shows strength
of password and
acceptableness of password.
3. Change: Add autocomplete
search style functionality to
Department Name and Job
Title.
35. Follow Colleagues Page
1. Colleague form fields
encourage the invitation of
non-Yammer members and
connecting with already
established members
Change: Add existing
member profile icons
Change: One email field that
adds another as you type
into it.
2. Problem: Don’t understand
what this relevance score
pertains to or why it is given
on screen prominence.
36. Join Groups Page
1. Notification button for Joined
signifies onscreen activity
and changes.
2. Groups are both verbally
described and iconically
represented.
3. Call to action for adding
yourself to group is simple
and clear.
Problem: Grouping of word,
icon and call to action looks
misaligned and weighted to
the bottom right corner.
Change: Create single icon
with descriptor that acts as
a call to action.
37. Add Your Photo Page
1. Skip option allows the user to
move forward without having
to finish this step.
2. Problem: Default language
should be changed to reflect
choosing a photo of yourself
not the technical aspect of
selecting an image from your
computer.
Problem: Alignment of default
image and upload button are
off.
Change: Create single
default image with
description of action as call
Add your profile photo
to action.
3. Change: Automatically
upload and preview image
once selected. Allow for
cropping.
38. Add Your Photo Page -
1. Problem: Alignment of default
image and upload button are
off.
Change: Automatically
upload and preview image
once selected. Allow for
cropping.
2. Problem: Save & Continue is
inconsistent with prior use of
(Next) button in prior
screens.
Change: Change button to
be a “Finish Profile” or
“Start Yammering” button.
39. Logged In + Desktop App
1. Layover encourages
interacting with front layer.
2. Call to action download
button prominent and easily
understandable.
Problem: Visual style of the
button feels inconsistent
from other buttons due to the
larger scale of the button.
Change: Re-envision the
button with it’s own visual
style that makes it more
distinct from other buttons.
41. In Flow
• No clear goals
• No user context
• Not detailed enough
• Focuses on features
In UI
• No clear call to action
• No feedback
• Lack of signage
• Inconsistent
• Breaks context
• Forces user to remember
@tdavidson
Safe harbor slide.\n\nWarning: first time, not representative of SFDC, etc.\n\n<ask> Who knows what a sitemap is?\n<ask> Who knows what a wireframe is?\n\n
This is why you&#x2019;re here right?\nWhat are flows?\n<Ask for some answers>\n\n
They&#x2019;re paths in the simplest description.\n
If you don&#x2019;t have goals or objectives for your business and your users, go back and figure those out.\n\nThey take the user from A to B to accomplish their goal.\n
They can be simple and linear... and they can be complex and circular (Escher nod)\n
<ask for answers>\n\n\n
They help your users meet their objectives.\n\nThey smooth site interactions, create seamless experiences.\n
They help your business meet its objectives.\n\nGood flows increase conversion rates for signups, sales, sharing.\n
<ask for answers>\n\nWhat do they look like? Fidelity?\n
Lo-fidelity - early concept flows, new feature, etc.\nHi-fidelity - refining existing flows, deep dives\n
At their most basic they&#x2019;re flow charts that link screens with directional arrows and actions.\n
Information architecture diagrams add symbols to flowcharts like: on screen changes, input, output, actions, decision points.\n\nJesse James Garret (Adaptive Path)\n
State diagrams are flow charts that show both the users action and the screen changes/updates.\n
Narratives tell more of a story, tend to be more descriptive with words and less focused on visuals.\n\nJakub Linowski\n
Wireflows combine IA Diagrams / Flowcharts with Wireframes to show visual progress and screen changes/paths.\n\nAndreas Holmer\n
Linked with persona and includes the personas thoughts/actions reflected on a sitemap.\n\nBarnabas Nagy\n
Pieces of a flow chart\n
Basic flow charts are boxes and arrows. IA diagrams have more symbols to show kinds of data, system changes, etc.\n\nMore robust ones will have additional data/text/explanation\n
<ask for answers>\n\nJust screens? Mobile devices? Email?\n
Screens. On page elements.\n\nTablets. TVs. Phones.\n
Email.\n
Social media.\n
Tech support. Customer service. Etc.\n
Ads. Emails. Social Media. Phones. Etc.\n\nAll the touchpoints a customer might have with your service/product can be a part of a flow\n
<ask for answers>\n
Good flow diagrams vs Good signs of a thought-out flow in the UI.\n
Yammer signup flow\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
<ask for answers>\n
Bad flow diagrams vs Bad signs of a thought-out flow in the UI.\n
Facebook&#x2019;s old privacy burying\n
Some tools to use to make them\n
Keynote, Omnigraffle, Pen & Paper, Whiteboard\n\nAlso: Illustrator, InDesign\n
Questions?\n\n<Maybe make an example flow on a whiteboard?>\n