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Cognitive Task Analysis of Teams (Team CTA)

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YOGESH TADWALKAR

Team cognitive task analysis (CTA) aims to provide a holistic view of human teamwork. It focuses on five key cognitive processes: shared mental models, control of attention, shared situation awareness, application of strategies, and metacognition. Team CTA methods are used to elicit a team's knowledge in these areas to improve performance, for example through better training, interfaces, or team design. Challenges include the difficulty of capturing dynamic team strategies and generalizing from a limited number of situations.

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Cognitive Task Analysis of Teams ,[object Object],[object Object]
Traditional Task Analysis ,[object Object],[object Object],[object Object],[object Object]
Cognitive Task Analysis (CTA) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goals of CTA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cognitive Task Analysis of Teams
Why Conduct Team CTA? ,[object Object],[object Object],[object Object],[object Object]
Team CTA ,[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives of Team CTA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Team Environment
Team Environment ,[object Object],[object Object],[object Object],[object Object]
Team Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Teams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cognitive Processes of Teams What to measure through Team CTA methods
Cognitive Processes of Teams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Model for Team Cognition Knowledge Mental Models Attitudes Expectations Skills Member A Member C Member B Team Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(Stout, Cannon-Bowers, and Salas, 1996)
1. Shared Mental Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shared Mental Models and Team Performance ,[object Object],[object Object],[object Object],[object Object]
Methods to Elicit and Represent Shared Mental Models
Variation of Goal-Directed Analysis (Woods & Hollnagel, 1987) To solicit knowledge of Team Goals and Task Objectives ,[object Object],[object Object],[object Object],Task Goal Sub-Goal 1 Sub-Goal 2 Sub-Goal 3 Task 1 Agreement Metric Team Goals For Each Member For Whole Team Task 2
Variation of Task-Action Mapping (Coury et al., 1991) To solicit knowledge of Task Procedures, Sequence and Timing ,[object Object],[object Object],[object Object],Description Task 1 Task 2 Task 3 ,[object Object],[object Object],[object Object],[object Object],Concept 1 e.g. Evacuation ,[object Object],[object Object],[object Object],[object Object]
Bootstrapping (Hoffman, Shadbolt, Burton & Klein 1995) To solicit knowledge of Roles and Responsibilities ,[object Object],Documentation Individual Interviews Observation Group Interviews May not adequately capture dynamic, contextual data like misinterpretations, omissions due to environmental factors
Adapted Critical Incident Method (Flanagan, 1954; Critical Decision Method by Klein, 1989) To solicit knowledge of Roles and Responsibilities, Strategies, Attitudes and Personal Characteristics ,[object Object],[object Object],[object Object]
2. Control of Attention ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Methods to Elicit and Represent Control of Attention
Scenario based Questionnaires (Blickensderfer, 1997) To solicit knowledge of Information Management Strategies, and Communication Skills ,[object Object],[object Object]
3. Shared Situation Awareness ,[object Object],[object Object],[object Object],[object Object],[object Object]
Methods to Elicit and Represent Shared Situation Awareness
Adapted Situation Awareness Global Assessment Technique (SAGAT) (Endsley, 1995) To solicit knowledge of compatible situation awareness ,[object Object],[object Object],[object Object],[object Object],[object Object]
Situation Awareness Linked Indicators Adapted to Novel Tasks (SALIANT) (Muniz et al. , 1998) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. Application of Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Methods to Elicit and Represent Team Strategies
Retrospective Protocol Analysis (Means, 1993) To solicit knowledge of agreement on strategies ,[object Object],[object Object],[object Object],[object Object]
5. Metacognition ,[object Object],[object Object],[object Object],[object Object]
Methods to Elicit and Represent Metacognition
Mission Simulation (Klein) To solicit knowledge of self-monitoring or metacognition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Representing Team CTA Results
Methods for Representing Team CTA Results ,[object Object],[object Object],[object Object],World Team CTA Prototypes of Changed World
Limitations / Challenges in Applying Team CTA Methods
Challenges in Applying Team CTA Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ?
Cognitive Task Analysis of Teams Thank You !

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