1. Tanya M. Newbold
1405 Aldridge Drive Lancaster, Texas 75134
Phone: (972) 998-7517  E-Mail: nuragz07271991@.com
Objective
To obtain a challenging position utilizing abilities developed through my experience and education that is conducive to
future growth.
Experience
Guest Relations Coordinator, Las Colinas Medical Center, Irving, TX August 2009 – October 2015
Assisting with patient registration, Schedules, confirms payments, and verifies patient appointments and insurance
information. Receives and directs phone calls, patients, and other visitors.
Manage concierge as well as the PBX Operators. Guest Relation Coordinator is responsible for Daily admission reports,
new and existing patients, discharge reports, referrals, Doctors Orders, Emergency Codes, scheduling and coordinates
appointments, employee scheduling, payroll, medical records (ICD-9) work very closely with case management.
Front Desk Agent/Supervisor, Adolphus Hotel, Dallas, TX September 1998 – December 2008
Duties include Managing a mixture of inbound and outbound calls, sales, customer service, and special projects.
Supervisor duties include Assist customers with account balances, providing support for the department and guest.
Implementing new reservations and monitoring to see that all the customer's needs are met. Supervisor of the front
desk, Reservations and PBX operators
The Millennium Group Dallas, TX January 2009 – June 2009
Duties include Preform Enterprise Underwriting System related data entry for New Business as well as Renewals
Check email for new business assignment or underwriting instruction sheet Access Eus and do the follow: Review initial,
data for accuracy- Name of insured, producer, effective date associate state. Review for appropriate products/coverage,
View/Enter Coverage’s, Enter Limits, Deductible, Coinsurance, Business Income, Crisis Management, General Liability,
Auto and Umbrella. Enter location and building information via spreadsheet. Clear location/record and screen capture
results. Order crime Index/SIC requirement. Quality/Assess: Enter Risk Complexity for finance, Enter Loss History,
Complete/ Clear Task. Attach Location spreadsheet into the Eus System and Document UIS and send to appropriate
parties.
Nurse Technician/ Unit Secretary, Columbia Medical City Of Dallas Dallas, TX February 1996 – June 1998
Duties include interaction with upper management while accomplishing the following assignments: Confirmed
appointments, admitting patients, transcribe doctor’s orders, discharge reports, referrals, Emergency Codes, and taking
vital signs. Assist patients with verification of benefits, Insurance, Medicare and Medicaid etc. Collected account
balances.

2. 2
Education
Justin F. Kimball High School – Dallas, TX E&K Vocational Nursing School – Dallas, TX
Diploma Obtained June 1987 Certificate Obtained December 1995
Skills
Skills include advanced knowledge and experience with Macintosh and PC computers including Microsoft Office Suite,
Internet & email, typing and 10-Key by touch, Microsoft Office, ( Word, Excel), File Net, Loss Focus, Policy View Online
(PVO), Atlas Chief and Enterprise (EUS) Underwriting System, Lotus, and Customer Service.
I am very hard working and goal oriented, and I have experience in workplace training and supervision from several of my
prior employment positions.
References Available Upon Request
I am writing to introduce myself to your organization as a candidate for employment. I am interested in the following
position as an Inbound Queue Associate. My record is one of increased responsibility, variety in job assignment and solid
accomplishments. My experience and skills are in problem solving, coordinating resource, and support actives. I have
enclosed a copy of my resume for your review. I am confident I possess the necessary skill to fulfill this or any other
position that more closely relates to my skill set.
My greatest strengths are as follow
Multitasking,
Motivate,
Leadership
I appreciate this opportunity to introduce myself to you and welcome the opportunity to discuss in greater detail a mutually
beneficial relationship. Please feel free to contact me at (972)998-7517 and if there is no answer please leave a message.
Sincerely,
Tanya Newbold
.