1. Esmeralda Felix
906 S Fir Ave
Inglew ood, CA 90301
310 743 3993
Esmeraldafelix96@yahoo.com
OBJECT IVE
Int erested in pursuing a compliance or risk analyst posit ion t hat w ill allow me t o apply my
experience and professionalism in order t o provide qualit y w ork relat ed t o internal
compliance, qualit y control, and business management. A results-oriented business
professionalism w it h proven abilit ies in int ernal compliance, qualit y control, st rategic
planning, customer service, t eam building and determining effective processes for
operations. Adaptable t o any office environment, t eam player, self -starter, and able t o
mult it ask w hile continuously providing qualit y w ork.
EXPERIENCE
Online Analyst Nov 2015-Current
First Republic Bank, Century Cit y CA
 Provide technical support by troubleshooting and problem solving for clients experiencing
difficulties
 Providing excellent customer service to both external and internal clients
 Assist customers by initiating payment investigations, maintenance request, fulfillment
request, research request
 Ability to react and respond to critical demands of the department, prioritizing and performing
multiple task on a regular basis
 Adhering to and complying with the applicable, federal and state laws, regulations and
guidance, including those related to Anti-Money laundering (Bank Secrecy Act, USA Patriot
Act, etc) and identifying and reporting potential suspicious activity to the BSA/ AML Officer .
Cust omer Service Manager 2 Oct 2006- Nov 2014
W ells Fargo Bank, Marina Del Rey CA
 Assist the Retail Banking Center Manager in providing direction and leadership to banking center
employees
 Emphasis on operations management, compliance training and review
 Approval of new accounts processes and transaction review in order to ensure compliance with
KYC, AML, BPA, and BSA policies,
 Performed compliance risk analysis of moderate to complex clients for all new and existing
relationships to ensure all BSA/AML/KYC risk was properly assessed,
 Responsible for successful passing of branch audit, and providing remarkable customer service.
 Act as primary contact for entire banking center staff in the absence of the banking center
manager including but not limited to day to day operations, problem resolution, customer
service and sales.
 Directly manage the human resources process for assign customer service representatives
including selection, training, disciplinary actions, performance appraisals, individual
development, career development, retention, and time card management.
 Ensure compliance with applicable federal, state, and local laws and regulations; an d Wells
Fargo Policies and procedures.
 Ensure completion of necessary compliance related training and reporting.

2. Lead Teller Oct 2004-Oct 2006
W ells Fargo Bank, T orrance, CA
 In addition to teller duties, supervised a variety of task including exercising excellent customer
service in all customer transactions, managing and resolving customer conflicts.
 Consistently develop strong, sustainable relationships with mass affluent c lients and
internal/external partners.
 Focused on customer retention and satisfaction with service and company.
 Provide cross functional training and coaching to banking center associates.
 Assist in approving and review accounts to ensure completion and c ompliance with KYC
regulations. Analyze, approve and review transactions including wires, CTR’s, Checks, and cash
to ensure proper completion.
 Presented recommendations on suspicious or unusual activity to executive management.
EDUCATION
California St ate Universit y of Los Angeles
2003-2008
 Bachelors of Science Business Administration Option in Human Resources
SKILLS
Bilingual English/Spanish, 10 key Numerical Data Entry, Microsoft Office, Word, Excel,
PowerPoint, Outlook, Lotus Notes, Lexis Nexus, Patriot Officer
References available Upon Request