1. David J. Golder
760 Guy Lombardo Avenue, Freeport, NY 11520 | jwsdg@optonline.net | 516-790-3899
Objective To use my extensive experience in the DME industry to secure a management position in
a company focusing on sales and customer service.
Skills &
Abilities
 Excellent leadership, organization, motivational and communication skills.
 Proficient in Excel, Word, Call Sweet and several DME software packages.
Experience Director of Customer Service, Allcare Medical, Plainview, NY; July 2013 – December
2014.
 Directly managed 20-25 Customer Service Representatives to process new
Respiratory and DME orders and re-supply orders, order entry, insurance
verification, and documentation review.
 Reorganized pre-existing department including re-training CSRs, establishing
specialist CSRs by category of service (DME, Respiratory, Enteral, etc.) and order
entry vs. phone answering.
 Remodeled the phone system and established phone queues to match category of
service.
 Maximized software usage with the cooperation of IT to streamline workflow and
increase efficiency.
 Utilized Call Sweet to monitor call answer/hold times and CRS statistics.
 Successful in reducing typical 8-10 minute answer times to under one minute.
 Significantly reduced overtime spending.
Regional Sales Manager, Landauer Metropolitan, Inc. Mt. Vernon, NY; July 2003 – July
2013.
 Hired, trained and mentored sales team for various territories including Nassau,
Suffolk, Queens, Bronx, Westchester and Rockland counties.
 Evaluated account executives, and made appropriate personnel changes as
necessary.
 Forged relationships with key referral sources in hospitals, sub-acute nursing
homes, nursing agencies and doctors’ offices.
 Utilized IT to create methods of tracking sales by territory, sales rep, and by key
products.
 Calculated and paid commissions to account executives and on-site liaisons.
 Generated monthly and quarterly reports with varying criteria to management.
 Worked with VP of Sales to develop and implement sales strategies and incentive
programs.
Owner, All Island Medical & Surgical Supply Corp. Farmingdale, NY; August 1987-July
2003.
 Began in a sales role in start-up DME/Respiratory Company.
 Recognized for contributing to steady, controlled growth through aggressive

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marketing and establishing key contacts and referral sources.
 Advanced to manage each department including sales, operations, billing,
purchasing, payables and HR (payroll, etc).
 Expanded company beyond DME/Respiratory by diversifying into Rehab (including
Pediatrics), Support Surfaces and Wound Care services.
 Made partner 1995.
 Ran all company operations until sale in 2003.
Education St. John’s University, Jamaica, NY; Bachelor’s in Finance June 1987.
References Available on Request.