1. Vivienne M. Carter
31 Belcher Street  Randolph  MA  02368
(617) 750-1568  vmcarter518@gmail.com
Profile I am a fraud recovery specialist with over 13 years of investigative and analytical
experience in the financial sector. This includes proficiency in processing card disputes,
analyzing returned deposited items, drafting law enforcement reports, transaction
monitoring & surveillance, and remote/mobile banking monitoring. I am very detail-
oriented and skilled at multi-tasking, cross-training, and adapting well to ever-changing
environments. My goal is to further pursue a career in fraud prevention and detection in
the financial industry.
Experience HarborOne Bank (Brockton, MA)
Senior Fraud/Recovery Representative June 2005 - Present
 Work with the Federal Reserve in Returned Deposited Items (RDIs) and check
adjustments.
 Monitor select internal accounts.
 Handle debit card and ATM card disputes.
 Monitor overdrawn accounts.
 Process check adjustments.
 Monitor business account wire transactions.
 Cross-trained for the BSA/AML Department including:
o Studied the financial statements of the organization and investigated
errors, discrepancies, forged/exaggerated information within the
documents
o Prepared Suspicious Activity Reports for law enforcement in a timely
manner
o Performed routine account reviews on new accounts/new customers and
high risk entities to ensure activity falls within expected parameters.
Senior Teller October 2002 - June 2005
 Provided exceptional service in processing a variety of customers’ financial
transactions.
 Trained new tellers.
 Assisted in branch marketing.
 Managed the ordering of office supplies, branch norms and marketing brochures.
Education University of New Hampshire
College of Liberal Arts - Music Education Attended: 1997 - 2000
Skills Computer Related
Microsoft Office: Word, Excel, Outlook, PowerPoint
eVision, Verafin, Insight, eFunds, LexisNexis, Strunk, Ensenta (mobile deposits),
Adobe, America Profit Recovery
Accomplishments HarborOne Bank (Brockton, MA)
 Achieved "Perfect Shop" rating in 2003.
 Achieved "All-Star Teller" status nine times.
 Received numerous Bronze, Silver, and Gold Quarterly Awards.
 Promoted to Senior Teller/Branch Trainer in March 2004.
 Promoted to NOW Department Representative June 2005.
 Achieved all monthly goals set forth since joining the Operations Department.
 Has "Exceeded Expectations" in every yearly review since February 2006.
 Has always achieved a high accuracy in daily work.
**References Available Upon Request**