1. Katarina Bethel
469-980-6155
katieannbethel@gmail.com
1309 Main Street Loft 1110
Dallas, TX 75202
Professional Summary
Customer service professionalwith 9 years of experience interacting with thepublic. Highly qualified in service-based,
hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader.
A proven and verifiable record for utilizing strong technical and interpersonalskills to enhance organizational efficiency and
profitability. Committed to quality performance with an ability to learn new procedures quickly.
Experience
GallagherBassett – Plano, Texas March 2015 to present
Adjusters Assistant
Handled Workers Compensation claims while operating several computer systems, gave exceptional service to both theinjured
worker, and to theproviders by answering all their questions within a timely manner, scheduled appointments for all claimants,
obtained all office notes and dictation notes, scheduled IME’s, physicaltherapy, FCE’s, MRI, surgeries, sent attorneys and
providers the necessary documents. Handled bill review calls, and escalated bills to our disputeteam for review a timely manner
in order to stop penalties that may have arisen, resolved issues and handled each call with high quality consumer satisfaction,
mailed out PLN forms, inquiry forms, ect, paid invoices, paid mileage reimbursement checks to claimants, noted each account
carefully and correctly, while ensured that every claimant was provided with the best care possible ensuring that all of the their
needs were met while providing expectation service.
Christus Health- Irving, Texas March 2013 to March 2015
Patient Financial Services II
Provide courteous and professional assistance to patients, physician offices, and insurance companies on an as needed basis.
Review claims from start to finish: verify patient coverage/benefits. Handle denials, appeals, underpayments, and overpayments.
Ensure that any and all requested information that is requested by thepayer is sent out promptly in order to be reviewed for
payment consideration.
Convergent- Irving, Texas March 2012 to March 2013
Patient Account Representative
Performed multiple healthcare duties for an extended business office for hospitals. Operateseveral computer systems while
handling inbound calls. Making sure patients understand thebilling portion of their services. Submitting claims to insurance,
handling disputes, forwarding refund request, and collecting payments. Exceeding customer service needs while documenting
information in a high volume call center.
Boston’s Pizza- Irving, Texas August. 2006 to July 2014
Waitress/ Hostess/ Corporate Trainer
Traveled around the country to train new employees and managers at new storeopenings, and worked in the corporateoffice.
Operating systems
Avalilty, CollectLogix, Ecare, FACS, Kronos, Meditech, McKesson, MediTract, Navinet, Passport, TMHP. RisX-FACS
Workspace, Classic, Microsoft Windows
Skills
 Leadership/Management Skills
 Time management
 Communications Skills (listening, verbal, written).
 Teamwork
 Honesty/Integrity/Morality