1. Danielle Starr
2020 Bentworth Dr #431, Houston, TX 77077
Danielle_Starr1980@yahoo.com
Tel: 832-960-4070
Work Experience
Customer Care Representative (May 2013 - Current)
Alpine Access, Denver, CO
Work from home as a customer service representative for third party as a virtual call center for inbound
calls. Extensive training, Bankers Edge Certification, Problem Solving, Phone Skills, Computer Skills,
Application of Programs Used on Accounts, Customer Service, Credit Card Processing and Billing, Medical
Billing, HIPAA Training
Appointment Setter (October 2012 – February 2013)
Launch Pad Solutions, Houston, Texas
Worked from home as an appointment setter for Michael Halpner. Duties included calling businesses as a third
party to set appointments for clients. Updated information in CRM program and calling training.
Organization - Closed
Executive Assistant (June 2011 - August 2012)
Design Met, Dallas TX
Worked from home as an executive assistant to Adam Clark. Duties included calling architects, healthcare
interior designers, healthcare facilities, senior living / assisted living facilities nationwide to see if firms were
interested in building materials Mr. Clark offered, set meetings, data entry, set luncheons, send mailings
electronically and via postal service, research
Organization - Closed
Appointment Setter (December 2010 – March 2011)
APS Data Management, Houston, TX
Worked from home as an appointment setter for Sean Gilbert. Duties were to call businesses that could have
been potential clients for APS and set meetings for Sean Gilbert.
Cold Calling Businesses
Organization - Closed
Administrative Assistant (January 2009 - September 2010)
United Equity Group, Houston, Texas
Administrative assistant to the Chief Compliance Officer, Chief Operations Officer and CEO. Duties included
HR tasks, commissions, light accounting, filing and other tasks completed in the back office of a broker-dealer.
Commissions, Filing, Scanning, HR Duties, Assisting with Agents, Client File Maintenance ,Light Bookkeeping
Newsletters and Webinars,Assisted in organizing annual company compliance meeting
Organization - Closed
Customer Service Associate (September 2008 - December 2008)
National Financial Advisers, Houston, TX
Made cold calls offering service to potential clients, filed client applications, handled in and outbound calls,
created online advertisements, submitted client information to Internal Revenue Service for processing
Sent advertisements via fax and email, Created advertisement links on other websites, Made cold call sales
Helped maintain client files, Handled confidential tax information
Job outsourced to Egypt

2. Staffing Solutions (Customer Service Temp (August 2008 - October 2008)
Worked with the licensing department for Aetna to process agent applications, Communicated with agents
regarding,their status during the approval process, Data entry, Sent approval or rejection letters to agents.
Filed past agent applications, Contacted agents if information was missing from application, Submitted
completed applications to processing department, Ran background checks on potiental agents,Handled in and
outbound calls to the department,Completed Aetna Privacy Certification Training – Temp Job Expired
Cashier / Customer Service (July 2007 - July 2008)
Sam's Club, Houston, Texas
Worked with store managers to achieve excellent customer service relations. Assisted customers in transactions.
Helped customers with their membership issues, Cashier, Customer service relations, Worked inventory.
Handled returned items,Sold memberships,Submitted credit applications.
Personal Statement
Experienced business professional with highly developed training, motivational and presentation skills seeks to
develop successful new career in forward-looking environment.
Education
High School Dipolma - New Caney High School, New
Caney, Texas
(August 1995 - May 1999)
Graduated with Honors and Duel Credit,Sports Medicine,Symphonic Band, Debate,Decathlon, PEPP, Jazz Band
Duel Credit - Kingwood College, Kingwood, Texas (June 1997 - August 1999)
Studied entry level college classes while attending high school required for the honor's program.
Undergraduate - University of Houston, Houston,
Texas
(August 1999 - July 2001)
Studied undergraduate courses.
Associate Degree in Paralegal Studies - Kaplan
University, Boca Raton, FL
(December 2002 - October 2005)
Made Dean's List in May of 2003.
Bachelor Degree in Business Organizational Management – Ashford University
(April 2013 - Current)
Made Dean's List Fall 2014
Skills
I have over sixteen years customer service, clerical, Microsoft programs, along with other various programs
implemented by the different companies. I also have management of experience of more then one
hundred people nationwide in addition to international reps. I have had customer service, theft
prevention, fraud, privacy acts and more and Headed internet advertising campaigns that generated
highest sales for divisions. Certified in Bankers Edge training for financial services. In the process of earning Six
Six Sigma Black Belt and Sigma Lean Green Belt, HIPAA Training. Clerical and Administrative
Organizations: World Affairs Counsel Member, Golden Key Honor Society Member, Tech Savvy Virtual
Assistants Networking, Global Executive Assistants, Executive / Personal Assistants, Ashford University
Anthropology Club, Forbes Professional Women's Association