1. Laura Rausch-Anderson
7859 Bauman Ave Omaha, NE | 531-329-9606 | lrauschanderson0616@gmail.com
Objective
· Assisting the company in achieving goals by using my skills, experience and dedication.
Education
UNIVERSITY OR NEBRASKA AT OMAHA | OMAHA, NE | 1/2009 – 06/2011
· Major: Business Management
· Minor: Office Management
· Degree not obtained
Skills & Abilities
SKILLS
 Microsoft Word, Excel, Office, Outlook, PowerPoint, Adobe
 Design Software (Corel, PhotoStudio, Adobe)
 Banking Systems (Synapsys, IRA Direct/Acensus, Navigator, teller system)
 Money Management Experience
 Excellent Communication skills (phone, email, fax.) and schedule management experience
 Ability to lead a team or work independently in achieving goals
 Experience in running monthly end reports, tracking and auditing
LEADERSHIP
 I was the very first and only Branch Specialist for Centris FCU from Dec 2014 until March 2016. In that time, I
perfected the process and paved the way for future specialist in order to better serve our members. In previous
positions for example, The Maids, I was a team leader overseeing scheduling, job functions and overall
performance. I have always been in some variation of a leadership role, which is where I feel most comfortable
but work well with others in a team environment also. Individually or as a member of a team, successfully
achieving goals is my priority.
COMMUNICATION
 Within my most recent position as Branch Specialist, one job function was opening special, restricted accounts
remotely. Centris FCU has locations in North Platte and Grand Island NE and I was solely responsible for any
requests regarding special accounts from both. I would open these account based on the information the branch
had provided via email or phone remotely from Omaha and send documents for signature to the originator.
Failed communication would have greatly impacted this process and potential lost many valuable members
Centris has today. Details, clarification and understanding of the main objective, is my focus and what makes me
successful.
EXPERIENCE
BRANCH SPECIALIST | CENTRIS FEDERAL CREDIT UNION | 12/2014 - 07/2016
 Reviewing/auditing documents received from branches, service representatives and other internal
departments.
 Responding to requests within the 24-hour time frame
 Scheduling appointments, answering branch, operator, member and call center questions
 Commuting between Centris locations daily, tracking mileage

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 Opening and maintaining Commercial and "Special" accounts including:
o Trusts
o Estates, Personal Representatives
o Representative Payee (Social Security Account)
o Benefits/Memorials
o Guardianships
o Conservatorships
o UTMA (Uniform Transfer Minor Account)
o Power of Attorney accounts and/or adding to existing
o Death Notices
o IRA (Roth and Traditional)
o Commercial Business accounts
 LLC (all tax classifications and single member) Corporations (S and C), Sole
Proprietor (DBA), Partnerships, Real Estate Investment and Broker Trusts and Non
Profits
 Processing specialized IRA transactions
o transfer requests
o inherited IRAs
o death notices
o beneficiary changes and claims
 Serving as a "fraud liaison"
o Conducting extensive research to detect fraud after being notified by Visa or the member
o Research would include pulling statements, security footage from ATMs, in-store cameras, in branch
cameras and reading through transaction history.
o Canceling all cards associated with the account fraud has been suspected or detected
o Filing fraud paperwork with the member including listing the transactions being disputed
o Acting as a case manager and point of contact for the member throughout the fraud dispute process.
TEAM LEADER | THE MAIDS | 07/2014 - 12/2014
 Supervise a team of 4 daily
 Navigating to each home while keeping to a strict schedule
 Assign job functions to each team member
 Manage payments from clients
 Perform quality assurance checks of team’s work
 Schedule accurately to stay within time allotted in homes while performing a clean function
(stayed home with my children from March 2013 until July 2014)
CUSTOMER SERVICE REPRESENATAIVE | COPYCAT PRINTING | 08/2012 – 03/2013
 Opened and closed the store
 Prepared and closed out the cash drawer and prepared paperwork for deposits
 Made copies, faxed, designed and customized invitations, fliers and restaurant menus
(attended school at University of Nebraska at Omaha from 1/2009 – 06/2011 then married in 2011 and stayed home with new baby)
RESEARCH REPRESENTATIVE,
TRANSACTION PROCESSING SPECIALIST |BANK OF THE WEST | 07/2006 - 12/2008
 Answering phone calls and assisting other financial institutions
 Detailing and extensively researching out of balance teller drawers and client transactions
 Reconciling general ledger and adjusting clients’ accounts
 Perform all maintenance on consumer loans
o include name/address/phone updates, interest rates adjustments, social security number changes, etc
• Research any errors or discrepancies on loans
 Provided duplicate tax forms, histories and demand/payoffs upon request