1. 1
Moataz Sami
2877 ELLESMERE RD. ,SCARBOROUGH – ON M1E 4C1
Cell: 647-236-3732
E-MAIL: MOATAZMOHRA@HOTMAIL.COM
Linked-In : http://www.linkedin.com/profile/edit?trk=hb_tab_pro_top
OBJECTIVES
To obtain a position as Project Coordinator/Administrator where my Public Relation, Project
Management, Marketing and Customer Service Knowledge, Skills and experience will maximize
the Organization productivity and add value.
HIGHLIGHTS OF QUALIFICATIONS
Six years of experience within the International Hospitals and Medical services industry.
Excellent customer service background (Four Years).
Project Management Experience managing small Projects (Two years).
Strong analytical and problem solving and conflict resolution skills (Four years).
Quality improvement, Risk Management and Procurement Management (Two years).
Events management experience (Two years).
Customer Service (Three Years)
Nice personality, professional attitude and Sense of humor.
Professional/Technical Competencies:
Ability to lead system initiatives, including project planning and execution.
Strong interpersonal skills, including facilitation and negotiation skills.
Ability to work independently and manage complex multi-disciplinary teams comprised
of internal and external resources.
Ability to plan, organize and manage priorities to meet tight deadlines.
Proficiency in the use effective Quality and Risk tools to achieve results, and knowledge
of technology industry.
Strong Leader ship skills, effective motivator with enthusiasm as well as Team Player.
Customer and result oriented and Decision maker.
PMO knowledge, Scrum Agail methodology knowledge.
EDUCATION
Project Management Post-Graduate Certificate 2011 - 2012
o Centennial College, Scarborough, ON
Sales and Marketing Certificate 2009
o American University, Cairo, EGY
5 Stars Customer Service Certificate 2004 Dale Carnegie, USA
B.Sc. ,Bachelor of Computer Science major Information Systems 1996 – 2000
o October 6 University, Cairo, EGY
2. 2
WORK EXPERIENCE
03 2009 – 09 2009 Customer Service Rep. /Assistant General Manager
Nicolas and ASP University College / Clinics
Location: (DUBAI) U.A.E
Tracked vital signs on a monthly, quarterly, and annual basis, to uncover problem areas
in the practice before they become serious. Using quality tools.
Served as a liaison between the Assistant Dean for Clinical Education, Manager of
Patient Accounts, and the Assistant Manager of Patient Accounts
Prepared clinical reports and statistics on student clinical activity related to their practice
management using clinic management system and preformed Marketing duties.
Developed and enhanced patient process in the clinic by collecting requirements and
consistent feedback from the customers and stakeholders for continues improving.
012007 - 102008 Marketing & PR Manager / Facility Supervisor
AL SALAMA HOSPITAL
Location: (ABU DHABI) U.A.E
Monitored the business environment for new trends or technology to take advantage.
Developed, implemented, monitored and control marketing plans.
Managed production of marketing materials (web site, ads, brochures, floor plans,
promotional materials), Liaised with advertising PR agencies, printing house, translation
agencies & vendors.
Communicated direct with the public by sponsoring events and activities to build
organization image and solved stakeholder’s complaints..
Developed projects and programs to reach organization objectives.
Building PMO culture in the organization.
Successfully delivered Facility renovating Program on time and under budget.
Successfully delivered variety of major Events sponsored by hospital.
Successfully increased hospital revenues by increasing our market share.
3. 3
03/2006 – 10/2006 Customer Service Rep. / Interpreter
AMERICAN HOSPITAL DUBAI
Location: (DUBAI) U.A.E
Experience as Customer Service Executive and Guest Relation Executive, inputting all in-
patients/day cases onto Medi-tech database, Check all future bookings and ensure that
patients are financially covered for their stay.
Responsible for collection of deposits and final accounts.
Liaising with all relevant departments and visiting patients in their rooms as necessary.
Dealing and solving patients complains and problems.
Ensuring all insured patients has completed the relevant paperwork prior to their
discharge from the hospital.
Using The MEDCOM system for booking patient admissions, discharge patient.
Interpreting between the patient and physician.
01/2005 – 12/2005 Executive Secretary
THABTHABAT Group Communications, Trading and Contracting
Location: (Riyadh) Kingdome of Saudi Arabia
Developing new business opportunities by setting high level meetings.
Building a strong high level network of connections.
Purchasing duties.
Provide office support services in order to ensure efficiency and effectiveness.
Receive, direct and relay telephone messages and fax messages.
Direct the general public to the appropriate staff member.
Maintain the general filing system and file all correspondence.
Assist in the planning and preparation of meetings, conferences and conference telephone
calls.
Maintain an adequate inventory of office supplies.
Provide word-processing and secretarial support.
Type confidential documents on a word processing system.
Provide support to the Chief and First Nation Administrator.
Perform other related duties as required.
4. 4
01/2002 – 12/2004 Customer Service Rep. – Ward Clerk - Senior Admission Officer
DAR ALFOUAD HOSPITAL (JCI, ISO, UKAS)
Location: (6’Th of October City) Egypt
Experience as Customer Service Executive and Guest Relation Executive, inputting all in-
patients/day cases onto Medi-tech database, Check all future bookings and ensure that
patients are financially covered for their stay.
Responsible for collection of deposits and final accounts.
Liaising with all relevant departments and visiting patients in their rooms as necessary.
Dealing and solving patients complains and problems.
Ensuring all insured patients has completed the relevant paperwork prior to their
discharge from the hospital.
Using The MEDCOM system for booking patient admissions, discharge patient.
Interpreting between the patient and physician.
ADDITIONAL INFORMATION
Computer Skills:
- MS Project 2007, Word, Excel, Power Point.
- Professional with Internet Search Engines.
- Latest Updated knowledge of latest Technological trends.
Quality and Risk Tools:
- Fishbone analysis, Pareto chart analysis, IRR, NPV.
- Decision tree analysis EMV.
- Delphi technique, Brainstorming.
- Matrices.
Affiliations:
Project Management Institute Member: 2040693
Member of Project Management - Southern Ontario Chapter
Notes:
- All my Certificates been Authenticated by (Canadian World Education Services).
- References available upon request.