Amanda Ray has over 8 years of experience in project management, customer service, and healthcare contracting. She currently works as the Central Billing Office Manager for New Horizons Dental Practice Management, where she manages insurance billing, payments, contracting, accounts receivable, and credentialing for 6 dental practices. Previously, she worked as a Network Analyst for Humana, Inc. where she administered and terminated healthcare contracts, analyzed financial reports, and served as a liaison to ensure contractual obligations were met. She has an Associate's degree in Healthcare Administration Management from the University of Phoenix and is pursuing a Bachelor's degree.

1. Amanda M Ray
44563 Wofford Drive Unit 2, Fort Riley, KS 66442
(727) 492-8971 sirensurf1432@gmail.com
Skills Profile:
 Proficient in Microsoft Excel, Word, Power Point and Outlook.
 Over eight years’ experience in project management and exceptional customer
service.
 Dedication to teamwork and providing outstanding management and training
skills.
 Eight years’ experience in Healthcare Contracting, Provider Network and
Contracting Analytics.
Experience:
New Horizons Dental Practice Management Salina, Kansas
Central Billing Office Manager 10-2015 – Present
We are a practice management company in Kansas. I personally manage the insurance
billing, payments, contracting, accounts receivable and credentialing of 6 Dental
Practices.
 Administered, extended and terminate Dental Contracts.
 Analyzed price proposals and financial reports in accounts receivable.
 Recover all insurance accounts receivable for 6 practice locations in Kansas.
 Manage Daily Cash Reports / Daily CBO Reports.
 Manage daily bank reconciliations.
 Administer, maintain and complete all credentialing for all providers.
 Manage and maintain all payer website users / logins.
 Manage and maintain CAQH, credentialing housing site.
 Administer, collect and maintain collections for 6 practice locations.
 Manage new office accounts from system to system.
 Work and maintain all collections for new office set ups until completed.
 Administer and maintain all electronic claims and claims payment systems for 6
practice locations.

2. Amanda M Ray
44563 Wofford Drive Unit 2, Fort Riley, KS 66442
(727) 492-8971 sirensurf1432@gmail.com
Humana, Inc Tampa, Florida
Network Analyst 1/2008 – 6/2015
Managed and maintained reporting, correspondence and meetings with accounts
receivable within corporate office, communicated with staff within hospitals, specialty
offices, and Humana Insurance departments. Complete audits of various programs and
accounts to ensure accuracy.
 Administered, extended and terminated Healthcare contracts.
 Evaluated and monitored contract performance to determine necessity for
amendments, extensions of contracts and compliance to contractual obligations.
 Analyzed price proposals and financial reports in accounts receivable and
financial recovery.
 Served as liaison officer in order to ensure fulfillment of obligations by
contractors.
 Developed and implemented paper and electronic medical records (SunRise
EMR System) filing, protection, and retrieval of records, and assured compliance
with state regulations.
 Lead on special projects such as Master Hospital Spreadsheet, Medicare Rate
Sheet, Medicaid Par / Non Par, SPOE Load and HSD Hospital Charts.
 Reviewed and corrected customer accounts that had been over – or under-paid
due to irregular connection investigations.
 Corrected customer account errors in billing rates, misapplied credits and
customer information, such as name and address.
 Lead in training sessions via Microsoft Power Point and verbal communication
sessions for our Contract Network Specialists.
Education:
University of Phoenix Tampa, Florida
Associates in Arts – Healthcare Administration Management Current, 57 Credits
Pinellas Park High School Largo, Florida
Diploma, Honors 6/1998