Christal Pulliam has over 10 years of experience in revenue cycle management and patient billing. She currently works as a Revenue Cycle Manager for TSI Healthcare, where she manages the revenue cycle for over 41 physician practices across the US. Prior to that, she held roles in call centers, billing, and customer service for companies such as LabCorp, JR Tobacco, Aldi, and United Healthcare. She is pursuing a Bachelor of Science in Health Administration and Health Information Management from Southern New Hampshire University.

1. Christal C. Pulliam
(Revenue Cycle Manager/Patient Billing Specialist)
737 Sharpe Rd. Burlington, NC
Email: christal.pulliam729@gmail.com Phone: 336.350.3566
Qualification Summary
Highly personableRevenue Cycle Manager/Patient Service Professional with over 10 years of experience in account
management, claims and sales processing, and call-center operations within the travel, insurance, and resort
industries.
 Proficientwith MicrosoftOfficeSystem (includingMicrosoftWord,MicrosoftExcel,Microsoft
PowerPoint®, MicrosoftAccess,and MicrosoftOutlook®).
 NextGen Professional with Emdeon, Availity, Citrix,and other company based programs experience.
 Over 15 years of customer serviceexpertise, with a talent for identifyingthe wants, needs, and solutions
of clients/customer to achieve overall satisfaction.
Professional Experience
TSI Healthcare- Chapel Hill, NC (January 2016-January 2017)
Title: Revenue Cycle Manager- Patient Services
 Managed the revenue cyclefor over 41 physician’s practices acrossthe U.S.
 Actively responded to incoming/outgoing callsfrompatientaddressingbillingissues.
 Maintains company based metrics and procedures
 Process payments and insurancepostings,claimsresolution and followup,manage incomingfaxes,mail -
outs and inventory management
 Check Deposits and CC payment processingwith proper system postings
 A/R management for billingand statements
JR Tobacco- Burlington, NC (July 2015-January 2016)
Title: Call Center Representative (Sales)
 Managed incomingcall volumewhileadheringto company measurements and metrics
 Order processingand sales management
 Managed incomingcall escalationsaddressing concerns of customers
LabCorp- McLeansville, NC (October 2013-August 2015)
Title: Revenue Cycle Manager- Patient Billing
 Handled the codingand submission of medical claims to various insurancecompanies based on
submission guidelines and deadlines.
 Managed of 100+ calls daily with high quality and adherence goals
 Escalation management of incomingcallsaddressingbillingerrors or concerns
 Processed,managed, and distributed incomingcorrespondence from patients and clients
 Actively participated in company Lean and leadership programs

2. Aldi- Burlington, NC (June 2011-January 2014)
Title: Lead Cashier/Trainer
 Manage company inventory, assisted customers through grocery checkout lanewith speed and accuracy,
Stock replenishment and closingcleaning,and maintained higheststandards of customer serviceresulting
in repeated business and customer relationships.
Verified Identity Pass- Orlando, FL (June 2008-June 2009)
Title-Clear Lane Attendant
 Manages daily operational systemsetup and daily paperwork processing
 Enrolled new membership by obtainingproper documents and scanningof iris and fingerprints
 Provided concierge services for members through the TSA security checkpoints
United Healthcare- Tampa, FL (June 2007-December 2007)
Title: Customer Care/Claims Professional
 Investigated and resolved patient concerns regarding benefits coverage and prepared written
documentation for responses sent to Department of Insurance.
 Prepared, reviewed and processed claims for payment submissions and appeals
Comcast Communications- Orlando, FL (January 2007-June 2007)
Title: Troubleshooting Specialist
 Assisted inbound clients with troubleshootingtechniques for internet connection difficulties while
monitoringand managingaccountbillingcodes and operation of company based programs.
 Call center operation with proper phone etiquette with dual management of company security,e-mail,
and accountingsoftware.
Hewitt Associates- Orlando, FL (September 2006-January 2007)
Title: Benefits Advisor
 Call centeroperation with proper phone etiquette with dual management of company security, e-mail, and
accounting software.
 Processed enrollments in various company spending accounts, life and health insurance and 401k plans
through the navigation of various company based programs and security data.
Nickelodeon Family Suites- Orlando, FL (April 2005-January 2007)
Title: Front Office/Guest Relations Trainer
 Responsible for the training, testing and supervising of new employees
*trained up to three employees at a time
*educated on company policies and procedures,cash handling and paperwork
procedures,customer service, and phone etiquette.
Education
Currently enroll at Southern New Hampshire University – Manchester, NH (June 2016- present)
 Major:Business
 Major:B.S in Health Administration- Health Information Management