1. SHUNTE D. WARREN
801 S Polk St Apt 422  Desoto, Texas 75115  shunte.warren@gmail.com  214.801.7409
Qbjective
Highly motivated and skilled professional, seeks career advancement with dynamic, high growth
organization that welcome fresh ideas, initiative, dedication and over sixteen years of experience in
Mortgage Originations, Processing, Default, Bankruptcy, Foreclosure and Loss Mitigations.
 Talent for identifying customer needs and presenting appropriate company product and
service offerings and experience in resolving escalated customer service issues.
 Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business.
 Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint®, Microsoft Access, and Microsoft Outlook®, Kronos, DU, LP, Encompass and
capable of quickly mastering all necessary job related systems.
 Strong understanding of Conventional, FNMA, FHLMC, FHA and AUS guidelines.
PROFESSIONAL EXPERIENCE
OCWEN /HOMEWARD RESIDENTIAL – Addison, Texas 1/2011 to 12/2016
Loan ProcesserII/Relationship Manager
Provide support to loan officer and underwriter teams by ensuring the timely, judicious, and
accurate processing of mortgages.
 Process and prepare for retail mortgage loans ( conventional and government, purchase and
refinance) under various loan programs in accordance with policies and procedures
 Check alternative documentation for accuracy and potential problems
 Set up files and order all necessary exhibits for appraisals and credit reports
 Issue proper disclosures as required by federal regulatory compliance
 Review rate lock and point objectives for accuracy
 Order Title Insurance, Flood and Tax Certificates and surveys, reviewing for problems upon
receipt
 Calculate Income for wage earning employee, self-employed borrowers and recipients of passive
income such as social security and retirement according to program guidelines.
CHASE – Irving, Texas 7/2009 to 12/2010
Loss Mitigation Representative /Relationship Manager II/Bankruptcy Specialist
Responsible for severely defaulted mortgage loans
 Review and analyze all documentation and data to decide which steps to take to mitigate our loss
as quickly as possible based upon policy, procedures and regulations.
 Negotiate work-out plans, modifications, short sales, repayment plans and/or deed in lieu on
settlement agreements with mortgagors..
 Review HUD1 settlement statements in order to negotiate short sales.
 Handle incoming and outbound calls for Loss Mitigation Bankruptcy accounts.
 Collect and audit Documents and Letters of Authorization Retrieval for Modifications.
 Including Investors such FNMA, FHLM, FHA, Conventional and risk loans.

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Professional Experience Continued
TRIAD FINANCIAL – North Richland Hills, Texas 3/2008 to 7/2009
Loan Service Representative II
Responsible for reducing delinquency on accounts while minimizing losses through repossessions
 Responsible for contacting debtors per inbound/outbound calls that are 46 and up to 120 days
past due on their auto loan.
 Managed 115 account portfolio and handled all skip tracing and repossessions that were required
for the portfolio in a call center environment.
 Contacted customers to collect on accounts that are 46 days past due to repossession or charge
off.
EDUCATION AND TRAINING
General Studies  TARRANT COUNTY COLLEGE – Ft. Worth, TX