1. Sharita Gibson
7654 Whitcomb St Unit A
Merrillville, IN 46410
219-742-9979
sgibson42@gmail.com
Obje ctive
My career objective is to obtain a consistent professional position with growing
organizations; accompanying the opportunity for growth and development.
Setting the standards of having a B.A. in hum an resources and s everal years of
experience in customer service; open avenues for growth in the chain of
m anagement and supervision.
Expe r ience
06/15-Present Fr anciscan Alliance Hammond, IN
Patient services
 Current trainer for new hires that are employed at our coordinated business office. I
m us t answer all questions and help new hires navigate through their own portals as
needed. Als o provide additional training to existing employees in need of additional
as s istance.
 Cus tomer s ervice (inbound calls) responsible for the recovery of s elf-pay balance
due, processing, distributing or resolving all s canned correspondence s ent to
cus tomer service. Set up installments on remaining balance through Epic Sys tems.
 Execute insurance billing and communicate with attorneys , vendors, and leads to
process accounts accurately.
 Work with m anagement and patient accounting to increase accuracy of patient
accounts. Research patient’s timelines to discover potential errors and work with
appropriate parties for resolution.
 Ability to act independently when necessary. Participates in general or special
as s ignments. Complete task and assignments in timely m anner. Reach and exceeds
productivity goals for the m onth.
08/13-06/15 NCO Financial Systems Matteson, IL
Hospital Billing Representative
 Cus tomer s ervice (inbound and outbound calls; disputes) with the responsibility of
advis ing patients of remaining balances and s tatus of their accounts.
 Navigate Epic patient s ystems (also other client s ystems and portals) and note
accounts appropriately to tim eline. Load insurance, resolve disputes, and research
accounts.
 Work on projects for paym ent resolutions, price discrepancy, disputed care, timely
filing issues, vendor errors, technical s upport, and payment distribution. The
projects would consist of creating reports via s preadsheets to document activities
that create any complications to our clients, patients, and employees.
 Able to com municate clearly and professionally with m anagement, leads, onsite
liaisons at hospitals, and patients for status and resolution. Communication s kills
are crucial to resolving patient’s accounts. The ability to demonstrate scenarios that
took place during calls to upper management teams.

2. 05/12-04/13 Lowe’s Home Improvement Schererville, IN
Hardware & Paint Desk Associate
 Cus tomer s ervice (guest assistance and cashiering) responsible for cash handling,
process returns, and offer repayment options. Invoice s pecial or large orders. Call
delivery lines to ensure pick-up and drop-off times.
 Paint generating and m ixing to m atch colors to objects brought in by cus tomers.
As s emble locks for front and back doors in order to change keys or create
duplicates. Cut ropes and wire for special projects customers will be involved in.
Ability to cut all glass type to fit for windows, s creens, and s pecial home
im provement projects.
 Com pliance with Hazmat and certified to work in hazardous environments
Education
2011-2016 DeVry University Tinley Park, IL
 B.A. of Science in Business Adm inistration; Human Resources
 Graduated 02/2016
 Conduct online m eeting, give speeches in front of large audience, and tutor under
clas smen.
 Several completed courses- data analysis, accounting, critical thinking, HRIS,
em ployment law, contemporary arts, ethics, project m anagement, m arketing,
s peech, psychology, computer applications, IT, and general education
Sk ills
 Customer service
 Computer systems; Epic, Microsoft Software, Emdeon, Kronos, HPF Work Station, Avaya, Adobe,
ICQ, Citrix, Apache, Internet Explorer, Google Chrome, Google Docs, Linux, Navigator
 Basic human resource knowledge
 Time management
 Detail oriented
 Tech Savvy; able to f ix technology devices, sending documents through emails and fax channels,
navigate different compute software and educate others