Hosted telephony, or cloud telephone systems, offer a cost-effective and scalable alternative to traditional PBX systems, allowing businesses to manage calls through a web interface or mobile app without the need for on-site infrastructure. It improves business flexibility and efficiency with features such as remote working capabilities, reduced costs, and enhanced productivity. The service is suitable for businesses of any size, providing seamless connectivity and management of calls across multiple locations while ensuring resilience in emergency situations.

1. incovocommunicate smarter, interact better introduction to hosted telephony

2. introduction to hosted telephony
incovocommunicate smarter, interact better
What is hosted telephony?
A hosted, or as it’s otherwise known, a cloud telephone system, is one that is based on a net-
work data centre (this is the cloud part) as opposed to a physical PBX which traditionally sat
on the premises. The platform is controlled and accessed through either a web interface or
mobile application and make calls over the service through their data connection. Hosted
telephony systems are quickly becoming a cheaper and more scalable alternative the tra-
ditional on site PBX with the added benefits of not having the costly, long-term maintenance
requirements.
Laptop Client Mobile Client Desktop Client Desktop IP Phone Tablet Client
Cloud IP PBX

3. introduction to hosted telephony
incovocommunicate smarter, interact better
Why hosted telephony?
Some view the shift to off-premise solutions as a natural progression for a growing enterprise,
as Hosted is quick to roll out, extremely cost friendly, and eminently scalable services which
are replacing out-dated legacy alternatives. But what is driving this hosted revolution?
Improve Business Flexibility - No geo-location restrictions on phone numbers and
ideal for remote working
Cost Reduction - No capital outlay but rather delivered through an OpexEx model
means lower total cost of ownership
More Features as standard - means enhanced productivity
Connectivity - With improvements to broadband reliability and increased
capacity ensures better call quality
Improved Business Efficiency - converge your fixed and mobile capabilities giving
you “one number anywhere”

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How hosted telephony work?
A hosted telephone system sits on a server in the cloud rather than in
your office and calls are made via a broadband connection to the
network provider’s (Gamma) network. From here they are routed to
the normal phone network and mobile devices.
Through the use of an easy-to-use web interface that provides feature control and perfor-
mance monitoring information through a dashboard allowing access to information, such as
call history, voicemail and recorded calls.
Personalised settings can be set quickly and easily to ensure your calls are handled effectively.
With the choice of a range of premium handsets and mobile clients,
a hosted telephony system enables a high standards of phone
interoperability.
PSTN
Desktop client
Admin portal
Mobile Client
Router
IP Handsets
introduction to hosted telephony

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Who is hosted telephony for?
Businesses of any size
1 - 500 employees
Flexibility Multi-Site Disaster Recovery
Opex
Improved Customer
Contact
Training and Monitoring
Never miss a call when you
are out of the office.
Connects branch offices
together and allows for free
calls internally
As the phone system is host-
ed off-site, hosted proves to
be a resilient phone service
in an emergency.
Avoid expensive upfront
capital requirements and
costly maintenance.
Manage calls seamlessly
between users and offices
to provide the best caller
experience.
Recording calls from any
location in a cost effective
manner, instantly at the
click of a mouse.
SME ENTERPRISE
Ideal customers
introduction to hosted telephony

6. incovocommunicate smarter, interact better
When to choose hosted telephony?
New Premises/Office Move Rationalisation of
Infrastructure
Improved Business
Continuity
Home & Remote Worker
Solution
Lack of Management
Solution
Relocation of office is an
ideal time to evaluate your
requirements and set-up is
easy.
Mergers or takeovers often
bring duplicate resources and
changing to hosted can bring
further streamlining.
The ability to divert calls to
different locations from a
cloud-based management
portal adds resiliency.
Designed to accommodate-
hot-desking, home working and
extending services to mobile
devices.
With advanced and KPI
report functions as stand-
ard, means greater clarity
on performance.
introduction to hosted telephony
FIND OUT MORE AT
WWW.INCOVO.
COM/HOSTED.HTML

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Hosted Contact Centre
A hosted telephony system is incovo’s complete business communications service that pro-
vides an extensive range of fixed and mobile telephony capabilities via an easy-to-use
web portal. An extension to our hosted telephony platform offering, Hosted Call Centre will
give you greater control over how your calls are managed, while boosting productivity and
helping you deliver a first-rate service to your customers.
Who is Hosted Call Centre aimed at?
It’s ideal for any business that receives inbound calls; for example those with sales teams, help
desks, accounts departments, receptionists or customer service representatives, through to
the more traditional large call centre environments.
Hosted Call Centre key features and benefits:
• Queue up to 50 calls at one time - to help ensure you don’t lose your customer’s calls
• Flexible and intelligent call distribution - so the right calls get through to the right people
• Easily take calls for multiple departments from one device
• Agents can quickly and seamlessly escalate difficult queries to a senior member of staff
• Track staff performance – including number of calls received and activity completed
• Report on different periods throughout the day - to help identify peak periods and potential
additional resource needs
introduction to hosted telephony

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Why hosted telephony with incovo?
Outstanding customer service and account management.
A single supplier to help you consolidate services and reduce costs.
Hassle free switching from your current provider.
Excellent network coverage and resilience.
Extensive, high quality portfolio of services covering voice, data, mobile and IT.
Reduced admin time with a single invoice for all services and a single point of contact.
Big savings on multiple service bundles, competitive tariffs and accurate and timely bills.
introduction to hosted telephony
contact incovo today
0845 450 8400
info@incovo.com