Interactive Northwest Inc.

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Interactive Northwest, Inc. (INI) is a leader in developing Interactive Voice Response (IVR) self-service solutions for enterprise contact centers. Our collaborative approach emphasizes solutions that reduce the cost of providing superior customer service. With deep technical experience, we optimize each client’s contact center solution for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation that provides unparalleled customer satisfaction in self-service environments.

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Interactive Northwest Inc.

Presentations

Automating the Helpdesk with IVR

Demystifying Speech Application Tuning

The ROI of customer satisfaction: How CCHS turned claims into gains

The Benefits of Callback: Powerful ROI for Your Organization

Enhancing IVR with SMS and Visual Self Service