This document provides information about VoiceSafe, a call recording and reporting solution. It summarizes VoiceSafe's key features as recording all inbound and outbound calls, providing detailed reporting and analytics, and allowing remote access and centralized management for multiple sites. The document also outlines benefits like improved staff productivity, quality control, and cost savings.

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• Customer Relationship Manager
• Reception Management Module with IM
• Complete Call Recording Solution
• Advertising Performance Tracker
• Loyalty & Reward Scheme
Complete Automotive Solutions – Product Range

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• The best call recording solution available to the motor trade today
• Records ALL inbound and outbound calls to & from your business
• Simple, quick and easy to use interface
• Full reporting suite
• Remote access to multiple sites (If required Voicesafe 1.0)
• Centralised system, group reporting (Voicesafe 2.0)
• Ongoing development of additional features
• 3rd party software integration inc: Progress DMS, BTC & Different Aspect VHC
WHAT IS VOICESAFE?

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• VoiceSafe offers complete call recording for any business in the UK. This revolutionary solution provides businesses
with an affordable, secure and simple to use tool to monitor and develop telephone activity.
Every call both inbound and outbound is recorded and stored securely on the VoiceSafe. This system automatically
runs daily backups to ensure data is kept safe and always available.
It can dramatically improve your telephone enquiry capture levels.
WHAT VOICESAFE BRINGS TO A BUSINESS?
• Dramatic improvement in staff productivity
 Every call becomes a potential mystery shop
 All sales enquiries logged
• Improved quality control
 Identify training needs
 Score & Meet CSI requirements
• Cost savings
 Reduce unnecessary personal calls
 Mobile Gateway
VOICESAFE

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• Call Search
– Find calls based on many different criteria
• Email Calls
– Another useful feature providing the ability to email calls directly from the playback screen
• White & Black List Function
– Functionality allows businesses to restrict what different users can or can’t listen to
• Quick Label
– Lets businesses to label CLI or DDI numbers with friendly labels
• Reporting
– Monitor different areas of your business
• Active Calls
– Allows pausing of live calls and allocation to relevant business area i.e. New Car Enquiry
• Listen Live
– Listen to live calls as they happen without the knowledge of the people on the call
FEATURES
By recording every call that your business makes or receives you can quickly enhance your business in the following areas:
• Ensure new business enquiries are logged and followed up
• Use calls to develop staff telephone skills
• Monitor levels of customer service and score calls
• Use telephone conversations to verify that orders or information is correct
• Listen to the last call you made to a customer to remind yourself of any commitments you previously made
• Compliance with Regulatory Bodies
• Web based interface and playback without the need for any special software
BENEFITS

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TECHNICAL OVERVIEW Voicesafe 1.0
Every 10 minutes of mobile calls per day can save you
around £18 per month

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• Calls captured locally
• Recording s & data sent to the central server (Hosted by us or locally)
• Specified criteria reporting
• Central backup of ALL group data
• Same Simple, quick and easy to use interface as Voicesafe 1.0
• Unlimited users
• Permission driven access rights
• Software or Hardware versions available* (V2.0)
• Full integration into 3rd party CRM/DMS/VHC systems*
VOICESAFE 2.0
Voicesafe 2.0 takes call recording and reporting to the next level through a centralised link
between your businesses local Voicesafe units.
By having Voicesafe at each of your business locations and having Voicesafe 2.0 either hosted by
CAS or located in a centralised position within your company, you can access any calls made or
received anywhere within your group from one simple interface.
This new facility allows you to report by grouping i.e. by franchise, producing
extremely powerful information to help develop your business and staff performance.
VOICESAFE 2.0 FEATURES

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VOICESAFE 2.0 SETUP DIAGRAM
• Link unlimited Voicesafe units together to provide unrivalled reporting and call access
• Integrate your call recordings into 3rd party software solutions
• Drive marketing spend through Voicesafe 2.0 provided information

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Simple Call Search Interface
See Current Call Activity and
dial a Secret Extension to
Listen Live

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Powerful Reporting
Suite

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Most frequently called
numbers and
Geographic Locations

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Improve Your ROI From Your Marketing Spend
AdOptimiser is used by more than 1400 businesses to optimise the performance of advertising spend and generate more sales.
Our industry leading technology helps identify how many sales opportunities you receive and which advert generated it.
With no hardware or software to install, this invaluable solution can be up and running within days.
Measuring Marketing Performance
• Turn marketing spend from cost into revenue by tracking responses & capture information on every opportunity they generate.
• You are then able to use these statistics to improve your advertising rates and dump advertising that simply doesn’t work.
 Drop advertising costs that don’t deliver
 Find out how many opportunities you miss
 Understand which types of advert work better for you
 Record the calls your advertisements generate (Only with AdOptimiser: Replay)
How It Works
1. We give you a selection of non-geographic telephone numbers.
2. You use a different number on each advertisement.
3. You are able label each one of these numbers with something that makes sense.
4. This only takes a few minutes per number and immediately starts to track your responses.
Imagine if you knew exactly how many
calls each of your adverts generate…..
and had the ability to listen to exactly
how your team handled those calls

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• Track your marketing performance
• Listen Back to how to enquiry was handled
• Return missed opportunities
• Drop marketing that doesn’t work
HOW DOES YOUR ADVERTISING SPEND
WORK FOR YOU?
POWERFUL REPORTING DASHBOARDS
• See your advertising peaks and troughs
• Identify brand new opportunities
• Channel your spend into what works best

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VoiceSafe offers most businesses the ability to save money on
their telephone bills by reducing the cost of calls to mobiles.
With today’s mobile phone culture, calling customers on their
mobile can account for as much as 60% of your call costs.
These savings are delivered by routing calls directly to the
cellular networks rather than the traditional routing over
landlines first. A piece of hardware known as a Mobile
Gateway is attached to the VoiceSafe that contains up to 2
SIM cards.
Case Study – Mangoletsi, Cheshire
Before VoiceSafe
• Average 5354 minutes of calls to customers mobiles per month
• Cost per minute before Voice Safe was 10.15 pence per minute
• Average monthly cost to customers mobiles £543.43 per month
After VoiceSafe
• 2x 02 Contracts - 6000 minutes costing £120 (2p per minute)
• 02 scheme - Free calls to all 02 customers increasing savings
• Purchased 1 mobile gateway device for £350
Ongoing savings are at least £366.75 per month or £4401 per year!!
MOBILE GATEWAY

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“Installing Voice Safe has been one of the most eye opening things I have
done!”
- John Spriggs, Head of Business, Bristol Audi
“The issues that Voice Safe has brought to light must have been costing us a
fortune.”
- Simon Hawker, Dealer Principal, Johnsons Honda
“Amazed at the power of Voice Safe. Why spend thousands with Google or
newspapers to generate calls if you then don't maximise the enquiry?”
- Michael Low, Group Sales Manager, Whitmores Group
FEEDBACK

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