Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
We all must have heard the terms, call center, and contact center. A call center is a hub of communication with customers, mainly through phone calls. While the contact center can be considered a center that also deals with customer queries.
Let's understand the key differences between both in this SlideShare.
Increasing Call Center Effectiveness with First Call ResolutionUpstream Works
First call resolution is the home run of call center measurements, but most people still don't do a very good job of understanding it and measuring it in an actionable way. This presentation will give you an introduction to the concepts and soem ideas for how you can start to measure things.
These slides all have recorded webinars with more detail. Feel free to contact me at Upstream Works for access.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
With businesses continuously growing and changing, it can be difficult to keep up with your phone calls. Utilizing inbound call centers can improve workflow, as well as improve customer satisfaction.
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.
Learn about why First Call Resolution is the KING of all call center metrics with our FCR PowerPoint (PPT) slide deck. The FCR PPT slides cover the definition, its benefits, measuring it, and tips for improving it. The FCR PPT slides provide great insights into strategies, operating philosophy, why it is important, what is a good FCR rate, and best practices for improving. www.sqmgroup.com
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
We all must have heard the terms, call center, and contact center. A call center is a hub of communication with customers, mainly through phone calls. While the contact center can be considered a center that also deals with customer queries.
Let's understand the key differences between both in this SlideShare.
Increasing Call Center Effectiveness with First Call ResolutionUpstream Works
First call resolution is the home run of call center measurements, but most people still don't do a very good job of understanding it and measuring it in an actionable way. This presentation will give you an introduction to the concepts and soem ideas for how you can start to measure things.
These slides all have recorded webinars with more detail. Feel free to contact me at Upstream Works for access.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
With businesses continuously growing and changing, it can be difficult to keep up with your phone calls. Utilizing inbound call centers can improve workflow, as well as improve customer satisfaction.
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.
Learn about why First Call Resolution is the KING of all call center metrics with our FCR PowerPoint (PPT) slide deck. The FCR PPT slides cover the definition, its benefits, measuring it, and tips for improving it. The FCR PPT slides provide great insights into strategies, operating philosophy, why it is important, what is a good FCR rate, and best practices for improving. www.sqmgroup.com
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
Call center dialer
GSM gateway dialer
voip dialer
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IPPBX
EPABX
PBX
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IVRS
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CTI
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domestic call center dialer
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BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
iCallify is an Intelligent Call Center Software built with cutting edge technology by leveraging supremacy of smart algorithms with an aim to provide the most robust call center solution.
Parth for ip pbx- office communicationAria Telecom
Unified communication system can be used for as IP PBX , IVRS , Telephone Recording System, Conference Bridge, OBD IVRS, Contact Center Solution , Help Line System etc.
Aria Telecom is leading innovators in all the telecom services and serving at its best since 12 years......We deals in various types of telecom services and provides support all throughout..
We are all throughout best in IVRS,Dialers,call center set-up and many more
How to build a personalized IVR with DTMF and SpeechEnablex1
Interactive Voice Response (IVR) is a powerful technology which enables businesses to provide exceptional customer service through automated assistance, routing, and information. IVR systems can process Speech and touch-tone inputs from callers, making it easy to streamline processes, reduce costs, and improve customer satisfaction. Know More: https://www.enablex.io/insights/how-to-build-a-personalized-ivr-with-dtmf-and-speech/
Embedded voice logger generally is called as non PC based voice recording system.Aria Telecom offers embedded voice logger in Delhi NCR. The system works as standalone tool and does not require computer to record voice conversation.
IVR is a feature of an automated business phone system that interacts with callers & collects information by providing them with options from a menu. It then takes actions based on the caller's responses via the telephone keypad or voice response.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.
An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
'Interactive Voice Response (IVR)' is part of the:
Call centers Glossary
Internet applications Glossary
Internet technologies Glossary
Software applications Glossary
Telecom Glossary
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Parth 600”, Unique & Unified Communication System which can be used as IVRS, IP PBX, Conference Bridge, Help Line System, OBD IVR, Telephone Recording System etc.
How to build a personalized IVR with DTMF and Speech.pdfEnablex1
Interactive Voice Response (IVR) is a powerful technology which enables businesses to provide exceptional customer service through automated assistance, routing, and information. IVR systems can process Speech and touch-tone inputs from callers, making it easy to streamline processes, reduce costs, and improve customer satisfaction.
Predictive Dialer: Call Center SolutionAria Telecom
Predictive Dialer Software is complete contact center solution features manual dialing. Aria CCS-Predictive Dialer is an outbound dialing system that automatically calculates and predicts agent availability.
ParNets India have well trained and dedicated crew of specialized experts and Technical professionals, who can create a high-quality web application remedy for your business. We follow the systematic and standardized approach for all endeavours and our website design strategy includes professional web designing along with flawless coding and design.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
2. About ARIA:
Aria Telecom has become one of the telecommunication service provider,
since 2003 in New Delhi, India.
Company consists of various software engineers, support staff members,
and sales personnel devoted to bringing you quality products, competitive
prices, and full technical support.
Our company manufactures and supplies Voice Logger, IVRS (Interactive
Voice Response System, Predictive Dialer, Telephone Headsets for Call
Center, Conference Bridge, and GSM Gateway to support the industries and
corporation.
3. Aria Product Profile:
IVRS (Interactive Voice Response System
PC Based Telephone Recorder (Voice Logger)
Embedded Voice Logger
Headset & Dial pad
GSM Gateway
Predictive Dialer
IP PBX
Conference Bridge
CRM
Live Chat Software
Aria VC 60
Parth – Unified Communication System
4. What is IVR?
IVR (Interactive Voice Response) is an automated telephony system
where information is made through the use of voice or DTMF (Dual Tone
Multi Frequency) Keypad.
IVR technology allows the individual to communicate with phone system
and obtain require information.
5. How IVRS works
User can easily create dynamic call
flow offered by IVR application as per
requirement. Data can be extracted from
database or external applications and
played over the phone using text message
or voice. The customized call flow
direction is set based on the DTMF
values. When a caller calls to an IVR
number, he is given various choices. IVR
system helps to manage the re-direction
of calls automatically.
6. What ARIA provide
Aria Telecom provides IVRS that is help for making more efficient
the call process and provide related information to customers
without need of representative.
Our customized IVR Solutions come with features like:
Aria IVR Designer Tool
ACD (Automatic Call Distributor)
Reporting and Analysis
SMS, Email, FAX, Chat, etc.
Customer Relationship Management Solution (CRM)
7. Benefits of ARIA IVRS
Effectively handling large number of calls
Service in the afterhours
Enhanced customer support
Overall cost reduction
Prioritize and manage the re-direction of calls
automatically
Fully automated call processes
8. Automatic Complaint Booking & Distribution
Helpline
Sales Lead Management
Complaint Booking
Order Booking
Information System
Feedback System
Attendance Management
Awareness Campaign
Message Broadcasting & Reminder Services
Usage of IVR System
9. IVR for Greeting Message
IVR system is featured with various
types of greetings or voice messages.
Welcome greetings
Available agent greetings
Waiting messages
Voice mail
Outside business hours messages
Full announcement messages
10. IVR for Hospitality
IVR technology can serve the hospitality industry in many ways
including advertising, hotel booking, room service & in house
service and many more.
11. IVR for Advertising &
Marketing
IVRS is ready to reach approach to advertise required information.
Marketing agencies are the original gainer of this game, they advertise
with IVR systems on daily basis.
12. IVR for Complaint Booking
IVR technology is capable of booking complaints. Predefined numbers
are allowed to complaint booking system. IVR system automatically
distributes complaints to the concerned people, so that the calls are
attended every time.
13. IVR for Helpline
Since implementation of IVRS based helpline system caller can easily
getting required and accutate information on time. Aria Telecom comes
up with latest technology and with cost effective price in public help. We
have developed IVRS based helpline:
IVRS Based Election Helpline
IVRS Based HIV AIDS Helpline
IVRS Based Aarogym Helpline