Aria Telecomsolutions Pvt. Ltd., established in 2003 in New Delhi, India, provides a range of telecommunication services including IVR systems, voice loggers, and predictive dialers. Their IVR technology enables efficient call management, allowing users to extract information and manage customer interactions without the need for live representatives. Features include automated call distribution, customer relationship management, complaint booking, and integration with various communication methods to enhance customer support and reduce costs.

1. Aria TelecomSolutions Pvt. Ltd.
IVRS
(Interactive Voice Response System)

2. About ARIA:
Aria Telecom has become one of the telecommunication service provider,
since 2003 in New Delhi, India.
Company consists of various software engineers, support staff members,
and sales personnel devoted to bringing you quality products, competitive
prices, and full technical support.
Our company manufactures and supplies Voice Logger, IVRS (Interactive
Voice Response System, Predictive Dialer, Telephone Headsets for Call
Center, Conference Bridge, and GSM Gateway to support the industries and
corporation.

3. Aria Product Profile:
IVRS (Interactive Voice Response System
 PC Based Telephone Recorder (Voice Logger)
Embedded Voice Logger
Headset & Dial pad
GSM Gateway
Predictive Dialer
IP PBX
Conference Bridge
CRM
Live Chat Software
Aria VC 60
Parth – Unified Communication System

4. What is IVR?
 IVR (Interactive Voice Response) is an automated telephony system
where information is made through the use of voice or DTMF (Dual Tone
Multi Frequency) Keypad.
IVR technology allows the individual to communicate with phone system
and obtain require information.

5. How IVRS works
User can easily create dynamic call
flow offered by IVR application as per
requirement. Data can be extracted from
database or external applications and
played over the phone using text message
or voice. The customized call flow
direction is set based on the DTMF
values. When a caller calls to an IVR
number, he is given various choices. IVR
system helps to manage the re-direction
of calls automatically.

6. What ARIA provide
Aria Telecom provides IVRS that is help for making more efficient
the call process and provide related information to customers
without need of representative.
Our customized IVR Solutions come with features like:
Aria IVR Designer Tool
ACD (Automatic Call Distributor)
Reporting and Analysis
SMS, Email, FAX, Chat, etc.
Customer Relationship Management Solution (CRM)

7. Benefits of ARIA IVRS
Effectively handling large number of calls
Service in the afterhours
Enhanced customer support
Overall cost reduction
Prioritize and manage the re-direction of calls
automatically
Fully automated call processes

8. Automatic Complaint Booking & Distribution
Helpline
Sales Lead Management
Complaint Booking
Order Booking
Information System
Feedback System
Attendance Management
Awareness Campaign
Message Broadcasting & Reminder Services
Usage of IVR System

9. IVR for Greeting Message
IVR system is featured with various
types of greetings or voice messages.
Welcome greetings
Available agent greetings
Waiting messages
Voice mail
Outside business hours messages
Full announcement messages

10. IVR for Hospitality
IVR technology can serve the hospitality industry in many ways
including advertising, hotel booking, room service & in house
service and many more.

11. IVR for Advertising &
Marketing
IVRS is ready to reach approach to advertise required information.
Marketing agencies are the original gainer of this game, they advertise
with IVR systems on daily basis.

12. IVR for Complaint Booking
IVR technology is capable of booking complaints. Predefined numbers
are allowed to complaint booking system. IVR system automatically
distributes complaints to the concerned people, so that the calls are
attended every time.

13. IVR for Helpline
Since implementation of IVRS based helpline system caller can easily
getting required and accutate information on time. Aria Telecom comes
up with latest technology and with cost effective price in public help. We
have developed IVRS based helpline:
IVRS Based Election Helpline
IVRS Based HIV AIDS Helpline
IVRS Based Aarogym Helpline

14. Thank You
Aria Telecom Solutions Pvt. Ltd.
Email: cheena.s@ariasolutions.net
www.ariatelecom.net