Smartfren CloudTalk Product Deck (Customer).pptx

1. Smartfren.
1
CloudTalk
Product Knowledge

2. what is CLOUDTALK ?
Office SIP Phone Soft Phone
Key Features
“ Work From Home is never been easier
than using CloudTalk…”
Key Features
• Hunting/Hotline number
• Auto Attendant (IVR)
• Security PIN/Directory
Screen
• Call Analytics
• Call Conference / Call
Forward/Call Transfer
Value Proposition
• Zeroupfrontinvestment
• MultilineExtensions
• Integrated PBX System
• Upscale Service
• Quick Installation
• Background Updates
• Competitive Tariff
PBX
User Portal
Remote Office
All premium features of PBX in 1 app
Build your own Professional Business Image
Just connect to internet, Wi-Fi, any network.
Download on App store & Play store!
Virtual Office Telephony on your Hand!

3. who use CLOUDTALK ?
1. Personal
2. Sales
2. Telemarketing
3. Call Center
4. Receptionist
5. Internal Office
6. HQ to Branch
7. Branch to Branch
• SMB (UMKM)
• Manufacturing
• Healthcare
• Financial Services
• Travel & Leisure
• Hotel & Restaurant
• Etc.
For Customers
1.ANSWER More Calls
2. Improve SATISFACTION
3. Making Business EASIER
For Company
1. LoweringOngoingCOSTS
2. ImprovingPERFORMANCE
3. BuildingPROFESSIONAL
IMAGE
4. CONTROLLINGBusiness
Better
KEY ADVANTAGE

4. why move to CLOUDTALK ?
COST
 OPEX vs CAPEX
 No Integration features/services cost
 No Maintenance fee
PERFORMANCE
 Select new Features just by a Click
 Consistent Phone Services for all Staff
(big offices, small offices, home, mobile)
 Complete Flexibility to Staff Movements
PROFESIONAL IMAGE
 Add BIG Professional Image to SME
 Smart Call Handling to Always Answer
CONTROL
 Complete and Secure End User Control Portal
 Activity reports to manage your business

5. how CLOUDTALK works?
1 Transfer gets to 1 extension
Inbound Call
Office
Office
Home
Field
Field
Field
*For Hosted Call Center only

6. Call Analytics - Automatic Activity Reports
GENERAL
SPECIALISTS
EXPERTS
ONLY TRANSFERS TO BETTER AGENTS
Inbound Call
Short Calls
Missed Calls
Detail
Missed Calls
Summary
Unreturned
Calls Detail
User Statistics Call Log
Traffic by Hour Traffic by Day
Call Duration
Summary
Frequent Caller
Summary
Long Ringing
Time
Top Talkers
CLOUDTALK cut off 2nd layer to make the
HANDLING is even more faster and better
*For Hosted Call Center only

7. Product Type
1. Cloudtalk Business (Standard, Premium, Platinum)
2. Hosted Call Center :
Fully managed with
PBX premium feature
•Extensive Web
Feature
• Call Recording
Voice Services with
any Connection
• Credit Limit
• Simple Tariff
• DID + Extension
• IVR
Call Centre
managed service
• Agent & SPV Dashboard
• ACD Reports
+
• Multiline Hunts Group
• Video Call
• Chat Messaging
• Call Transfer/
Conference
Comm Portal
CLOUDTALK
• Concurrent Call

8. Anything but only CLOUDTALK ?
SIP Phone
iPhone & Androids
PC Desktop
HOW to Link CLOUDTALK ?
Another CLOUDTALK FEATURES

9. 9
USE CASES for CloudTalk

10. Pain Points Fixes
On the road all day long – sales representatives, real
estate agents, consultants trying to stay in contact.
Missed Calls means Missed Business
Caught up on calls his office team can easily answer, so
customers hit voicemail
Spending precious phone time listening to voicemails and
passing messages back to the office for action
Personal Use for Business
85% of people whose calls are not answered
will not ring back.*
* BT Business

11. Paint Points Fixes
On the road all day long – sales representatives, real
estate agents, consultants trying to stay in contact.
Hunt Group – automatically forwards calls to an available team member
when he is on a call
Mobile Transfer – directly transfer calls from his mobile to team
members who can complete the customer request. Not a 3-way that
locks you in, just transfer and keep working.
Auto-attendant – let’s customers chose the best way to complete the
call. “For bookings changes Press 1”
85% of people whose calls are not answered
will not ring back.*
* BT Business
85% of people whose calls are not answered
will not ring back.*
* BT Business
85% of people whose calls are not answered
will not ring back.*
* BT Business
85% of people whose calls are not answered
will not ring back.*
* BT Business
Personal Use for Business

12. Pain Points Fixes
Internal Call is frequently used to have conference, a proposal,
in order to achieve the company goals
HQ to Branch call, Branch to Branch Call need no more extra
cost.
Internal / External Call
85% of people whose calls are not answered
will not ring back.*
* BT Business
80% Emergency dispatchers may suffer
from critical incident stress syndrome.
* FactRetriever
Confidential information – share and protect confidential
information.
$$
Concurrent Emergency calls may be a stressful situation.
Redirect to voicemail mean poor service for urgent situation.

13. Paint Points Fixes
Hunt Group – automatically forwards calls to an available team member
when Emergency Call happen.
Instant mobile audio and video conferencing – instantly pull the
necessary staff together into a small group conference share screens and
solve problems. HQ to Branch, Branch to Branch Call.
Security PIN/ Directory Screen – A professionally login system per user.
85% of people whose calls are not answered
will not ring back.*
* BT Business
85% of people whose calls are not answered
will not ring back.*
* BT Business
85% of people whose calls are not answered
will not ring back.*
* BT Business
Internal / External Call
80% Emergency dispatchers may suffer
from critical incident stress syndrome.
* FactRetriever
Internal Call is frequently used to have conference, a proposal,
in order to achieve the company goals

14. Fixes
Can’t use all your resources to reduce queues and
can’t get everyone’s input to complete customer calls
Missed calls mean poor service and poor customer
satisfaction.
Remote staff resources are effectively cut out of helping reduce
call queues.
Call completion often needs staff members like dispatch managers,
product specialists, or warehouse managers input on the call
Customer Service/Help Desk
Pain Points
30% of people say the most important
aspect of customer service is speaking
with a knowledgeable and friendly agent.*
* Microsoft

15. Fixes
Smart Forwarding – automatically forwards to any skilled resource at
office, home or mobile.
Mobile/Desktop Clients – remote staff can operate on any device just as
if they were sitting in the contact centre or help desk.
3-Way with Presence – agents can bring any staff member to help with
the call or provide the latest status, knowing in advance they are available
to join the customer call.
Can’t use all your resources to reduce queues and
can’t get everyone’s input to complete customer calls
Customer Service/Help Desk
30% of people say the most important
aspect of customer service is speaking
with a knowledgeable and friendly agent.*
* Microsoft
Paint Points

16. Fixes
Remote staff resources are effectively doing promotion and
negotiation.
Time efficiency is needed when doing follow up for big pipeline
Sales/ Telemarketing
Pain Points
Telemarketing offers a higher probability than other
channels to fill the sales pipeline with qualified leads.
* AMVOC
Sales team spread out in remote locations who are needed to
work centralized, focus on the pipeline list.
Doing Promotion by a Call however still more efficient and relevant

17. Fixes
Presence – show/change your availability presence at a click on mobile,
desktop, tablet
Mobile/Desktop Clients – remote staff can operate on any device just as
if they were sitting in the contact centre or help desk.
Instant mobile audio and video conferencing – instantly pull the
necessary staff together into a small group conference share screens and
solve problems. Uplift audio calls to video at a click
Doing Promotion by a Call however still more efficient and relevant
Paint Points
Sales/ Telemarketing
Telemarketing offers a higher probability than other
channels to fill the sales pipeline with qualified leads.
* AMVOC

18. Fixes
Multiple warehouses, multiple locations, transport assets
all out on the road and a mix of devices everywhere
A mess of devices, branch office key systems, restrictions to
answering calls and all on different plans and bills
Many staff spread out in remote locations who are needed to
work together, provide information and resolve issues
Practical imitations to answering calls in transit, mandatory rest
periods or in poor access locations
Transport/ Logistics/ Delivery
Pain Points
44% of employees want a wider adoption
of internal communications tools.*
* Blue Source Blog

19. Fixes
Single VIRTUAL Point of Contact – using the cloud to provide a single
point of contact that is directed to whatever device is active for the user
Instant mobile audio and video conferencing – instantly pull the
necessary staff together into a small group conference share screens and
solve problems. Uplift audio calls to video at a click
Presence – show/change your availability presence at a click on mobile,
desktop, tablet
Multiple warehouses, multiple locations, transport assets
all out on the road and a mix of devices everywhere
44% of employees want a wider adoption
of internal communications tools.*
* Blue Source Blog
44% of employees want a wider adoption
of internal communications tools.*
* Blue Source Blog
Transport/ Logistics/ Delivery
Paint Points

20. Fixes
Constantly juggling between customer face time, dealing
with suppliers, answering calls, checking voicemail . . . . .
If you leave a customer to answer a call, they won’t be there when
you come back
Can’t afford one of those expensive systems that does all the
smart phone control, so stuck with a mobile
Can’t use one number for advertising because there is no
guarantee the calls will be answered
Retail/ Shop/ SME
Pain Points
Customers are willing to pay 16% more
for a better 50% customer experience.*
* PcW Study 2018

21. Fixes
Auto-attendant – gives customers a professional reception and offers
them the best choices to meet their request.
No programming Required – every feature delivered by Smartfren as a
fully integrated package and you only pay per user per month.
Priority Numbers – a selection of numbers for different campaigns, all
smart forwarding to the first available or simultaneous ring to all staff.
Constantly juggling between customer face time, dealing
with suppliers, answering calls, checking voicemail . . . . .
Customers are willing to pay 16% more
for a better 50% customer experience.*
* PcW Study 2018
Customers are willing to pay 16% more
for a better 50% customer experience.*
* PcW Study 2018
Retail/ Shop/ SME
Paint Points

22. Fixes
Part of the growing number of start up business where
customer calls land on one mobile and get stuck
Customers usually only know merely one mobile number, so if it
cannot be answered then the call sits in voicemail.
Can’t afford a phone system to sit in the office when we all
work on our mobiles.
Can’t work easily with colleagues – share information and protect
information.
$$$
Digital/ Online Business
Pain Points
50% of mobile workers consider a
Smartphone as their primary device.*
* ZK Research

23. Fixes
Pilot Number & Auto-attendant – gives customers a virtual business
(trustworthy) hunting number with professional reception that links to all
our mobiles
Virtual PBX – buy all the features of a big PBX at a small fee per user per
month
Conferencing, Sharing and Mobile Call Recording – collaborate with the
team, share information and record any group call or customer call to
secure storage.
50% of mobile workers consider a
Smartphone as their primary device.*
* ZK Research
Digital/ Online Business
Paint Points
Part of the growing number of start up business where
customer calls land on one mobile and get stuck

24. 24
PRODUCT PRICING for CloudTalk

25. CloudTalk Pricing
Pay as you go for only IDR 750/minutes apply after package
BUSINESS STANDARD
Free 100 Minutes
All Net
1 DID line
5 Extension Line
IDR 185.000/mo
(Excl Vat)
BUSINESS PREMIUM
IDR 315.000/mo
(Exclude Vat)
Free 180 Minutes
All Net
1 DID line
10 Extension Line
BUSINESS PLATINUM
IDR 1.410.000/mo
(Exclude Vat)
Free 800 Minutes
All Net
1 DID line
50 Extension Line

26. Hosted Call Centre Pricing
Hosted CC 5 Hosted CC 10 Hosted CC 50
5 Seat/MDN
5 Agent License
Easy IVR
• Agent Dashboard
• Call Distribution
• Call Forwarding
• Call Waiting
• Monitoring
10 Seat/MDN
10 agent License
Easy IVR
• Agent Dashboard
• Call Distribution
• Call Forwarding
• Call Waiting
• Monitoring
50 MDN
50 agent License
Premium IVR
• Agent Dashboard
• Call Distribution
• Call Forwarding
• Call Waiting
• Monitoring
1,8 mio IDR
/Month
1 mio IDR
Month
8 mio IDR
/Month
Pay as you go for only IDR 750/minutes apply after package

27. CloudTalk Per Second (Large Enterprise)
1 DID/MDN
Rp 11/Second
Premium IVR
• Monthly Fee per DID Rp 80.000
• Monthly Fee per Extention Rp 20.000
• Tariff Allnet per second
• Customization Extention
1 DID/MDN
Rp 9/Second
Premium IVR
• Monthly Fee per DID Rp 80.000
• Monthly Fee per Extention Rp 20.000
• Tariff Allnet per second
• Customization Extention
MMB 5 mio
/Month
MMB 15 mio
/Month

28. Additional SIP Phone
Complete your Cloud PABX Solution with
Smartfren Business’ SIP Phone.
Make your operational cost lower and efficient with
various needs for desktop phone and cascaded-phone
*Term & Condition
1. Minimal Purchase per PO is 5 Devices
2. Delivery Time is 4-6 Weeks after PO but still possible to be faster depends on availability

29. How to Stay Connected ?
STAY-AT-HOME SITUATION
Customer call the Service
Company use fixed line
Fixed Line PBX
Call Center
Customer Call
Everywhere
Help Line
Services
Customer complaints,
query, questions, etc
Solvency
Done
Complaint
finished
NORMAL CONDITION
Customer call the Service Company
use Internet Connection
CloudTalk PBX
Customer Call
from Home
OnLine Services
Customer complaints,
query, questions, etc
Solvency
Done
Complaint
finished

30. CloudTalk Regional Coverage
Sumatera
Banda Aceh – 0651
Batam – 0778
Medan – 061
Padang – 0751
Pekanbaru – 0761
Jambi – 0741
Palembang – 0711
Tanjung Karang – 0721
Jawa
Jakarta – 021
Bandung – 022
Semarang – 024
Solo – 0271
Malang – 0341
Surabaya – 031
Kalimantan
Banjarmasin – 0511
Pontianak – 0561
Sulawesi
Manado – 0431
Makassar – 0411
Bali
Denpasar – 0361

31. 33
Proses Instalasi
Aplikasi & menu Aplikasi
CloudTalk (Android & iOS)

32. Proses Install Aplikasi
Download dan install aplikasi “Smartfren
Cloudtalk” melalui AppStore atau PlayStore
Buka aplikasi, setelah proses download
selesai, masukan nomer extension dan
password dan tekan log in
“Menu Contact”Setelah berhasil akan
terdapat tampilan nomer kontak
Clouldtalk

33. Menu di Aplikasi CloudTalk
“Menu Chat” Apabila pelanggan akan
menghubungi antar extension melalui pesan
Chat
“Menu Phone” terdapat call history
untuk mengetahui semua aktifitas telepon
keluar, masuk dan tidak terjawab.
“Menu Phone” terdapat call history untuk
mengetahui semua aktifitas telepon
keluar,masuk dan tidak terjawab.

34. CLOUDTALK Desktop Client
PC Desktop
Capability :
• Supported by Windows OS.
• Chat between group lines.
• Video calls between Cloudtalk group members.
• Switch devices capability (IP Phone, desktop client and Apps)
• Free calls between member group
• Local number identification

35. 1. Access to comportal URL :
www.cloudtalk.smartfren.com
2. Login with :
• Username : MDN
•Password : Sharing then
3. Successfully login to
Cloudtalk Comportal
WHAT IS COMPORTAL :
 CommPortal is an advanced web-based self-care interface which allows subscribers to view and
manage the configuration of their Cloudtalk account.
 CommPortal can also be used by administrators to view and update subscribers' accounts
How to access to Cloudtalk Comportal :
CLOUDTALK Comportal

36. What You Can Do on Comportal – Line
Home Screen
 Set Phone Status
 Set Preference for calls to your
numbers,such:
• Normal Calls
• Call Forward
• Unwanted Calls
• VIP Calls
Message
 Check for voice message.
 Change login Password.
 Change PIN voice mail.
 Check history calls.
Contact
 Create New Contact.
 Import Contact.
 Export Contact.
 Create Group Contact.
URL : https://cloudtalk.smartfren.com/#line

37. What You Can Do On Comportal - IVR Configuration
 Set on or off auto attendant/IVR
 Scheduling IVR greeting
 Recording IVR setting
 Upload recording.
 Direct Record.
Line Information Easy Attendant Menu

38. Thank You