IVRS technology, or Interactive Voice Response System, automates customer interactions with businesses by streamlining support and sales processes. It can enhance customer experiences, but poor implementation may frustrate users, therefore businesses must carefully configure their IVR systems considering customer needs and urgency. Companies like Exotel offer solutions to improve IVR efficiency, allowing for rapid adjustments and integration with existing systems.

1. IVRS Technology and how it helps (Interactive
Voice Response System)

2. What is IVRS Technology?

3. Ok, in layman terms..

4. Where is it used?

5. Ever called your mobile operator's
support number?

6. Or, the customer support number of
your Bank..

7. Or when you don't really want to
hear it

8. Why do businesses use IVR and
how?

9. To automate
“less humans, more robots” - Kris Nair

10. To gather information from people
calling in

11. To make their interaction smarter &
simpler

12. To scale without spending on
“people” always

13. For payments

14. For local language interaction

15. To sound very professional

16. Some ways in
which people get
IVRS wrong

17. You don't want him to go through an
IVR now, do you?

18. By having a complicated IVR setup
(Don't make your customers feel like
this!)

19. By connecting an unsolicited tele-
marketing call automatically

20. How do you make IVR work for your
business?
● Configure IVR:
– By Work Function (Sales, Support, Payments, etc.)
– By Phone Number & caller ID
– By using your CRM database integrated with IVR
– By utilizing Intelligent routing with last input
– By order ID
– Etc.

21. Understand your prospective
customer
● When will your customer call you?
● Are they in a hurry?
● Are they in an emergency?
● Will they be patient to listen all the options?
● Will they understand the IVR options?

22. Use intelligent systems and
technology

23. And sometimes just remove IVR for a while to see
if you really need it.
Do you really need IVR?

24. Sometimes, customers just want to
talk to you – like how JD does it

25. IVR is technology – technology must
be used right
● Improved our own IVR after repeated iterations
● You can setup intelligent IVR systems with us
@Exotel and make changes in < 5 mins
● Check out
some smart ways companies are using IVR

26. Questions? Say Hello!
● Email: hello@exotel.in
● Website – www.exotel.in
● Phone (has an IVR!) +91 8088-919-888