This document discusses Sodexo's approach to integrated facilities management. It summarizes that Sodexo manages facilities for clients around the world, employing over 400,000 people. The document highlights Sodexo's focus on quality of daily life and services delivered at a high standard 365 days a year. Key benefits to clients are discussed as integrated solutions, cost savings through efficient delivery models and strategic partnerships, and expertise in facility management.
Managed IT Services: Overview, Importance, Business BenefitsVeritis Group, Inc
Managed Services or Managed IT Services refers to outsourcing/offloading the organization's IT operations to an expert third-party organization, i.e., Managed Service Providers (MSPs).
The MSPs take the responsibility of some or all sorts of IT needs, including infrastructure, applications, network management, security, and maintenance.
1. Introduction
2. What are Managed IT Services?
3. Why Managed IT Services?
4. Types of Managed IT Services
5. Benefits of Managed IT Services
6. How to Choose the Right MSP?
7. Discover the Benefits of Managed Services with Veritis?
Read More: https://www.veritis.com/solutions/managed-it-services/
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Facility Management dept. is capable of contributing towards organizational success if it is given the opportunity to exploit new ideas and perform innovative activities that are regularly measured and integrated within the overall business goals or an organisation. To achieve this, it is essential that innovation in Facility Management is given appropriate empowerment and a platform within the boundaries of the organisation's total innovation agenda. Attached My Insights and collects of Facility Management Innovations.
Improving facility management process with robust CMMS/CAFMOwoeye Johnson
Explained how a robust computerized maintenance management system such as Instanta CMMS by www.sysservesolutions.com can improve your facility management activites.
With Instanta CMMS you can:
Provide a simple online interface for end users to submit maintenance requests.
Easily create, assign, cost, and monitor work orders.
Objectively appraise vendors & technicians performance using criteria such as SLA compliance, job satisfaction rating and frequency of repeated jobs.
Track facilities and assets maintenance history and cost.
Receive automated reminders for planned preventive and predictive maintenance.
Perform stock inventory, track material usage and reorder levels.
Receive and track end user feedbacks and job satisfaction ratings.
Easily collaborate with all stakeholders via SMS and Email.
Visit www. sysservesolutions.com to request demo.
Managed IT Services: Overview, Importance, Business BenefitsVeritis Group, Inc
Managed Services or Managed IT Services refers to outsourcing/offloading the organization's IT operations to an expert third-party organization, i.e., Managed Service Providers (MSPs).
The MSPs take the responsibility of some or all sorts of IT needs, including infrastructure, applications, network management, security, and maintenance.
1. Introduction
2. What are Managed IT Services?
3. Why Managed IT Services?
4. Types of Managed IT Services
5. Benefits of Managed IT Services
6. How to Choose the Right MSP?
7. Discover the Benefits of Managed Services with Veritis?
Read More: https://www.veritis.com/solutions/managed-it-services/
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Facility Management dept. is capable of contributing towards organizational success if it is given the opportunity to exploit new ideas and perform innovative activities that are regularly measured and integrated within the overall business goals or an organisation. To achieve this, it is essential that innovation in Facility Management is given appropriate empowerment and a platform within the boundaries of the organisation's total innovation agenda. Attached My Insights and collects of Facility Management Innovations.
Improving facility management process with robust CMMS/CAFMOwoeye Johnson
Explained how a robust computerized maintenance management system such as Instanta CMMS by www.sysservesolutions.com can improve your facility management activites.
With Instanta CMMS you can:
Provide a simple online interface for end users to submit maintenance requests.
Easily create, assign, cost, and monitor work orders.
Objectively appraise vendors & technicians performance using criteria such as SLA compliance, job satisfaction rating and frequency of repeated jobs.
Track facilities and assets maintenance history and cost.
Receive automated reminders for planned preventive and predictive maintenance.
Perform stock inventory, track material usage and reorder levels.
Receive and track end user feedbacks and job satisfaction ratings.
Easily collaborate with all stakeholders via SMS and Email.
Visit www. sysservesolutions.com to request demo.
This notes will help to know the facility management services and their types. how hard and soft facility management works and the various scope involved in facility management.
Facilities Management And Maintenance Company Powerpoint Presentation SlidesSlideTeam
You can download this product from -
https://www.slideteam.net/facilities-management-and-maintenance-company-powerpoint-presentation-slides.html
slideteam.net has the world's largest collection of Powerpoint Templates. Browse and Download now!
Description of this above product -
Facilities management focuses on the services that support the functionality, safety, and sustainability of property, grounds, infrastructure, and real estate. Check out our professionally designed Facilities Management and Maintenance Company PowerPoint presentation. At first, this module covers the FM company overview, which includes company presence, organization chart, company revenue by services, and country. Additionally, our Facilities Management PPT includes FM industry growth trends with FM market SWOT analysis. The In-house Facility Management Services deck also includes the importance of FM services, FM framework, and In-house or outsourced facility management services. Moreover, it mentions the companys FM services, including hard and soft FM services, cleaning services, building management services, commercial waste management services, and security and guarding FM services with operational and maintenance services. At last, this Facility Management Company deck focuses on the stakeholder engagement strategy with financial responsibility for general facilities maintenance services, KPIs of FM services, and facility management dashboards. Get access to this powerful template now.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
We introduce ourselves as a well established Bus and Car rental company, specializing in staff transportation by semi luxury buses and luxury cars. It is a up raising & leading transport company in U.A.E. has been in operation since 2002.We Melody bus and Car rental provide Quality Brand buses & car for affordable rates, also we do chauffeurs Service. In a very short span we added a number of high profile clients to our portfolio. Our clients include many top corporate organizations, hotels, schools, and colleges; we also cater to miscellaneous private requirements. As a valued potential customer, we would like to offer our exceedingly top quality service to you.
As part of this service that we are proud of, we maintain our vehicles immaculate condition and assure they are always of the best breed and model. All our vehicles are the latest models in their segments ensuring safely and comfort at all times. In the unlikely event of delayed service due to a technical snag, we immediately deploy our backup system, guaranteeing that our passengers never arrive late.
Our major asset is our drivers, whom we have meticulously handpicked as the best for the job and then further extensively trained in-house to achieve and maintain our prime objectives. The drivers are all equipped with phones keeping our drivers in constant contact allows us to monitor their efficiency in upholding our customers consistently and reliably.
We thank you for selecting our company for your transportation, and thank you for being part of our organization. please look our profile once below:
A Network Operations Center (NOC) is a centralized location where a team of IT professionals monitor, manage, and troubleshoot a company's network infrastructure. The NOC is responsible for ensuring that the network is running smoothly and efficiently, identifying and resolving any issues that may arise, and proactively monitoring the network to prevent problems from occurring.
In a typical NOC, IT professionals use a variety of tools to monitor and manage the network, including network management software, monitoring tools, and security systems. They also maintain documentation of the network infrastructure, including diagrams, network configuration details, and other relevant information.
The NOC team is usually composed of network engineers, system administrators, and security experts, who work together to ensure that the network is secure, reliable, and available. They also provide technical support to users who experience problems with the network or related systems.
Overall, a Network Operations Center is an essential component of any organization that relies on a complex network infrastructure to conduct its business. It enables IT professionals to effectively manage and monitor the network, ensuring that it is always available and performing optimally.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
VADS bring together People, Processes and Technologies to enable effective and dynamic use of information and communications. Our focus is to empower businesses with value-based innovative solutions and services by offering our expertise.
EY Real Estate & Facilities Management Outsourcing Poin of View 2016Henrik Jarleskog
EXECUTIVE SUMMARY
Historically, the approach to drive REFM outsourcing has been quite consistent across
industries and organizations. “The classic approach” with competitive sourcing,
transactional business models and transactional contracts has been the most widespread.
However, if you look at the most common pitfalls, there are many inherent flaws in this
approach. It is our experience that yesterday’s best practices will not equal tomorrow’s next
great innovations within value-enabling REFM.
At EY, we believe that the classic way to conduct REFM business is still useful when a
company wants to buy commoditized services at the lowest cost. However, if your objective
is to create strategic results and generate value beyond savings and transformation, the
classic approach falls short.
Your choice of business model is fundamental to achieving your strategic objectives.
Similarly, your choice of sourcing business model strategy is integral to orchestrating the
system that will enable you to achieve strategic objectives. Last but not least, the rules
you choose to follow in the relationship with your business partners are crucial for joint
success.
In this report, we have combined EY’s insights as a leading provider of REFM advisory
services with viewpoints from workplace executives and opinion leaders in outsourcing. We
aim to describe current challenges in the REFM market, the most evident future trends and - last but not least – how to respond to the upcoming changes. In other words, our theme is just as logical as it is exiting.
Best regards,
Henrik Järleskog
This notes will help to know the facility management services and their types. how hard and soft facility management works and the various scope involved in facility management.
Facilities Management And Maintenance Company Powerpoint Presentation SlidesSlideTeam
You can download this product from -
https://www.slideteam.net/facilities-management-and-maintenance-company-powerpoint-presentation-slides.html
slideteam.net has the world's largest collection of Powerpoint Templates. Browse and Download now!
Description of this above product -
Facilities management focuses on the services that support the functionality, safety, and sustainability of property, grounds, infrastructure, and real estate. Check out our professionally designed Facilities Management and Maintenance Company PowerPoint presentation. At first, this module covers the FM company overview, which includes company presence, organization chart, company revenue by services, and country. Additionally, our Facilities Management PPT includes FM industry growth trends with FM market SWOT analysis. The In-house Facility Management Services deck also includes the importance of FM services, FM framework, and In-house or outsourced facility management services. Moreover, it mentions the companys FM services, including hard and soft FM services, cleaning services, building management services, commercial waste management services, and security and guarding FM services with operational and maintenance services. At last, this Facility Management Company deck focuses on the stakeholder engagement strategy with financial responsibility for general facilities maintenance services, KPIs of FM services, and facility management dashboards. Get access to this powerful template now.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
We introduce ourselves as a well established Bus and Car rental company, specializing in staff transportation by semi luxury buses and luxury cars. It is a up raising & leading transport company in U.A.E. has been in operation since 2002.We Melody bus and Car rental provide Quality Brand buses & car for affordable rates, also we do chauffeurs Service. In a very short span we added a number of high profile clients to our portfolio. Our clients include many top corporate organizations, hotels, schools, and colleges; we also cater to miscellaneous private requirements. As a valued potential customer, we would like to offer our exceedingly top quality service to you.
As part of this service that we are proud of, we maintain our vehicles immaculate condition and assure they are always of the best breed and model. All our vehicles are the latest models in their segments ensuring safely and comfort at all times. In the unlikely event of delayed service due to a technical snag, we immediately deploy our backup system, guaranteeing that our passengers never arrive late.
Our major asset is our drivers, whom we have meticulously handpicked as the best for the job and then further extensively trained in-house to achieve and maintain our prime objectives. The drivers are all equipped with phones keeping our drivers in constant contact allows us to monitor their efficiency in upholding our customers consistently and reliably.
We thank you for selecting our company for your transportation, and thank you for being part of our organization. please look our profile once below:
A Network Operations Center (NOC) is a centralized location where a team of IT professionals monitor, manage, and troubleshoot a company's network infrastructure. The NOC is responsible for ensuring that the network is running smoothly and efficiently, identifying and resolving any issues that may arise, and proactively monitoring the network to prevent problems from occurring.
In a typical NOC, IT professionals use a variety of tools to monitor and manage the network, including network management software, monitoring tools, and security systems. They also maintain documentation of the network infrastructure, including diagrams, network configuration details, and other relevant information.
The NOC team is usually composed of network engineers, system administrators, and security experts, who work together to ensure that the network is secure, reliable, and available. They also provide technical support to users who experience problems with the network or related systems.
Overall, a Network Operations Center is an essential component of any organization that relies on a complex network infrastructure to conduct its business. It enables IT professionals to effectively manage and monitor the network, ensuring that it is always available and performing optimally.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
VADS bring together People, Processes and Technologies to enable effective and dynamic use of information and communications. Our focus is to empower businesses with value-based innovative solutions and services by offering our expertise.
EY Real Estate & Facilities Management Outsourcing Poin of View 2016Henrik Jarleskog
EXECUTIVE SUMMARY
Historically, the approach to drive REFM outsourcing has been quite consistent across
industries and organizations. “The classic approach” with competitive sourcing,
transactional business models and transactional contracts has been the most widespread.
However, if you look at the most common pitfalls, there are many inherent flaws in this
approach. It is our experience that yesterday’s best practices will not equal tomorrow’s next
great innovations within value-enabling REFM.
At EY, we believe that the classic way to conduct REFM business is still useful when a
company wants to buy commoditized services at the lowest cost. However, if your objective
is to create strategic results and generate value beyond savings and transformation, the
classic approach falls short.
Your choice of business model is fundamental to achieving your strategic objectives.
Similarly, your choice of sourcing business model strategy is integral to orchestrating the
system that will enable you to achieve strategic objectives. Last but not least, the rules
you choose to follow in the relationship with your business partners are crucial for joint
success.
In this report, we have combined EY’s insights as a leading provider of REFM advisory
services with viewpoints from workplace executives and opinion leaders in outsourcing. We
aim to describe current challenges in the REFM market, the most evident future trends and - last but not least – how to respond to the upcoming changes. In other words, our theme is just as logical as it is exiting.
Best regards,
Henrik Järleskog
Presentation by Gudmundur Gudmundsson, CEO at ISS Iceland at the final conference for the Measured and Mangaged Innovation Programme.
Venue: Moderna Museet, Stockholm, Sweden
An assignment from my second semester (in MBA) for the Services Marketing course.
This presentation was an attempt to summarize and to give our analysis on a case study pertaining to ISS Iceland.
Swosti institute of management and social studies Events and fuctionsSwosti Education
Lecture Theatre
lecture
Conventional class room lectures form the bedrock of case studies, assignments, group projects, seminars, debates, role playing and psycho-analysis that help in further development of the student. Field work and guest lectures are applied to give critical practical orientation. The idea behind the whole academic exercise is not to make students exam oriented but business inclined for the industry.
Training Restaurant with Bar
training
A training restaurant and bar, equipped to cater to national and international cuisines, provide latest techniques of service at par with the industry. Training for buffets, banquets, etc. is also provided in these labs. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Basic Training Kitchen
basic-kitchen
Basic kitchen is fully equipped with most ultra modern catering equipments & appliances. Basic Training Kitchen is used primarily to introduce the art of cookery to the students. It is the launching pad for newcomers. Familiarity with the art and science of cooking is indeed an essential part of the modern hospitality operation.
Quantity Food Training Kitchen
adnance-kitchen-training
The kitchen is primarily used to impart training to students on Indian and Continental Cuisine and for preparing food in bulk for banquets & parties. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Advance Training Kitchen
quantity-food-training-kitchen
After mastering the basics, the next move of the students is a specialization in the art of cooking. This kitchen boasts of the best of the state-of-the-art equipment and hotel kitchen simulation. Elaborate dishes are prepared here. The cuisines under consideration are Indian, Chinese, Continental, South Indian, Odishi, etc. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Bakery & Confectionery
bakery-confectionery
The Bakery & Confectionery Lab will be used for all the baking and confectionary requirements as per the syllabus. Students will produce some of the most exquisite breads, cakes, chocolates, pastries & desserts here. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Syntel’s brings you a vast array of Voice solutions for the Hospitality industry with HMS integration, Display signage, Projectors, Video Conferencing solutions for Board Rooms, Walkie-talkies for large premises/hotel cars and much more covering all aspects of communications a hospitality company requires today.
Our solutions help in enhancing the staff efficiency through features such as:
• Real-time guest information can be fetched by telephone attendants helping them deliver personalized services.
• All faxes, e-mails and voice messages in one in-box accessible from anywhere
• Instant access to services and guest information through PMS
Syntel’s biggest strength lies with having built in applications like Auto Attendant, Call budgeting and billings, Check-in/Check-out, Customized Dial tone message, music on hold, alarms, temporary check-out facility and many more. Plus interoperability with other popular business applications and third-party hospitality application vendors in: guest room phones, property management, catering, environmental controls, premise-security systems, data security, on-property Wi-Fi, mobility applications and more.
In the Food Industry small actions like scratching your face require immediate handwashing before resuming tasks with food or items coming in contact with food. This presentation speaks on the small habits and behaviors tolerated and ignored by management for over 18 months. As a Safety Trainer it pains me to show these pictures.
Swosti Education Hotel Management in BhubaneswarSwosti Education
Conventional class room lectures form the bedrock of case studies, assignments, group projects, seminars, debates, role playing and psycho-analysis that help in further development of the student. Field work and guest lectures are applied to give critical practical orientation. The idea behind the whole academic exercise is not to make students exam oriented but business inclined for the industry.
Training Restaurant with Bar
training
A training restaurant and bar, equipped to cater to national and international cuisines, provide latest techniques of service at par with the industry. Training for buffets, banquets, etc. is also provided in these labs. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Basic Training Kitchen
basic-kitchen
Basic kitchen is fully equipped with most ultra modern catering equipments & appliances. Basic Training Kitchen is used primarily to introduce the art of cookery to the students. It is the launching pad for newcomers. Familiarity with the art and science of co
oking is indeed an essential part of the modern hospitality operation.
The kitchen is primarily used to impart training to students on Indian and Continental Cuisine and for preparing food in bulk for banquets & parties. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Advance Training Kitchen
quantity-food-training-kitchen
After mastering the basics, the next move of the students is a specialization in the art of cooking. This kitchen boasts of the best of the state-of-the-art equipment and hotel kitchen simulation. Elaborate dishes are prepared here. The cuisines under consideration are Indian, Chinese, Continental, South Indian, Odishi, etc. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Bakery & Confectionery
bakery-confectionery
The Bakery & Confectionery Lab will be used for all the baking and confectionary requirements as per the syllabus. Students will produce some of the most exquisite breads, cakes, chocolates, pastries & desserts here. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Front Office Lab
front-office
The front office lab, which is considered the first point of contact with guests, will include a reception desk, EPABX, well decorated lobby, bell desk, lobby manager desk and a lounge area. In this lab, the students are trained for receiving information, billing, guest registration and guest relation. In addition, emphasis is on manners, courtesy,
ISS 2020 Vision: Future of Public Sector Outsourcingjs9229a
The ISS 2020 Vision: Future of Public Sector Outsourcing report builds upon and extends the scope of the two previous ISS 2020 Vision studies: Scenarios for the Future of the Global Facility Management Industry (2011), and New ways of Working: The Workplace of the Future (NWOW) (2013). The two previous reports identified and examined how societies prioritize technological solutions and environmental sustainability – including the reduction of greenhouse gas emissions, resource-efficiency, and eco-toxicity of products and services – to develop new services.
The ability to create an agile enterprise means organizations may have to consider portfolio consolidation, modernization, and outsourcing to maximize cost savings and
Return on Investment (ROI). YASH Technologies is dedicated to delivering advanced solutions on the Microsoft platform allowing you to do more.
NIPPON DATA SYSTEMS LIMITED is a provider of IT enabled business solutions which provide our clients competitive business advantage. We partner with our customers to deliver business solutions to their satisfaction and help them ‘Live Your Enterprise Potential™’. We take pride in conducting business with the highest degree of ethics and treat each transaction with fairness and honesty.
For us client satisfaction is our ONLY measure of success.
Since the time NDS was established in 1994, we have built a solid foundation of success on which we continue grow. We specialize in solving your business problems by harnessing technology and applying them for developing and implementing customized and standard information systems. Over the years our professionals have encountered and conquered complex problems relating to various business needs.
Our Industry specific NEWTON solutions help clients afford Enterprise Resource planning that can be implemented faster than any other solution and provides lowest cost of Total Ownership
www.nippondata.com
Get the right information to right people at right time...Managed Document ServicesRicoh is a global technology company specializing in office imaging equipment, production printing solutions, document management systems and IT services. Ricoh Group operates in about 200 countries and regions The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. Ricoh is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
There is more to possibilities. There is more to Ricoh.
For more details visit: ricoh.co.in/there-is-more-to-ricoh/
Call in India 1800 11 6600 or SMS RICOH to 53456
Aeronube is a result driven specialist IT Organization with Extended Sector knowledge and experience in IT Staffing / Managed Service & Software Development providing end to end IT services and solutions to various Fortune 500 clients.In the today's world, as business becomes more challenging, organizations need to re-engineer their IT Services & Solutions and need to be flexible and nimble to meet an ever-changing business anticipation and require a broad-based and incorporated capacity - not only in skills but across capabilities, types of engagements and service delivery models.
Innovative hiring strategies, experience and holistic approach to commitments to stakeholders are the key differentiators to Aeronubes approach
Sodexo is the world leader in services that improve quality of life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of Onsite Services, Benefits and Rewards Services, and Personal and Home Services.
At Sodexo, we believe that when companies place people’s quality of life at the center of their thinking, they create a more committed and engaged workforce. We have worked to make quality of life something that is concrete and operational, reconciling individual expectations with the goals of companies and viewing workplace trends through the lens of quality
of life. We have identified six dimensions of quality of life on which our services have a direct impact:
The Physical Environment: Ensuring that employees are safe and feel comfortable
Health & Well-Being: Providing opportunities to make employees healthier
Social Interaction: Strengthening bonds among individuals and facilitating access to culture and leisure
Recognition: Making employees feel valued
Ease & Efficiency: Simplifying the daily employee experience
and improving work-life balance
Personal Growth: Helping employees grow and develop
The studies we conduct each year include concept and product testing, test markets, consumer satisfaction, mystery shopping, diary panels, focus groups, purchase structure, pricing studies, and ethnographic research among others.
In the following pages we present a little of what we’ve learned across our research in the area of workplace food insights. The Sodexo insights strategy means our proposals and retail solutions deliver incremental sales and enhanced consumer satisfaction.
Perfecting the art of medical hypnosis as an alternative to traditional anesthesia, learnings from Sodexo's International Leaders' Survey, addressing the challenges and opportunities created by the multi-generational workforce in hospitals, improving transport services to increase efficiency, news around the world.
How treating psychological and social needs can improve the daily lives of the chronically ill, creating a new model for outpatient care, quality of life and aging, humanization of care, streamlining responsibilities of hospital staff and news around the world.
Meet the experts and find out how technology is changing the future of healthcare, quality of life trends and figures, how to help patients adapt to a change in rhythm, how to train a staff that CARES, holistic approaches to patient care, mealtime management and news around the world.
Meet the experts enhancing health through design, learn about quality of life trends and figures through studies and data and how small gestures can make big differences, discover a user guide to fighting hospital-acquired infections and read up on Sodexo News Around the World.
Population Health Management: a new business model for a healthier workforceInnovations2Solutions
The purpose of this piece is to discuss the high cost of poor employee health and well-being, define PHM in the workplace, and highlight PHM initiatives and outcomes
within the corporate environment. As PHM continues to mature as a model for keeping populations healthy, the programmatic elements of employer PHM efforts will also evolve.
2016 association for community health improvement conference: summary of proc...Innovations2Solutions
The Association for Community Health Improvement (ACHI) held its annual national conference from March 1-3, 2016. The ACHI
is the premier national association for community health, community bene t and healthy communities’ professionals. This year’s conference was held in Baltimore, Maryland, and centered on discussion around the “From Health Care to Healthy Communities” idea.
The event brought together hundreds of community thought leaders, population health experts and community organizations, in sessions of collaborative engagement and learning. Presentations and interactive meetings introduced and critically discussed the latest tools and approaches to population and community health. This summary provides an overview of some of the key themes and takeaways that emerged from the conference.
2016 16th population health colloquium: summary of proceedings Innovations2Solutions
This paper will discuss the four key ideas discussed at the Colloquium that will have important ramifications as healthcare organizations seek to implement population health strategies:
1. understanding and alleviating Patient fear is Key to Patient experience
2. the Case for a new Population Health Protection agenda as a means to drive down Healthcare Costs
3. using data and technology to improve Healthcare for older adults
4. engage Consumers in Wellness-based Population Health and thrive financially
In May and August 2014, academic researchers surveyed 270 Environmental Service (ES) and Food Service (FS) workers at two U.S. hospitals in Sodexo’s Healthcare Division. The goal of this study was to gather information about workers’ perceived job quality for use in designing a future study aimed at reducing turnover, absenteeism, and work-related injuries at both sites.
For Sodexo, this study provides an opportunity to improve the Quality of Life of these workers, as well as the Quality of Life of the patients they serve. In turn, hospitals can benefit from greater efficiency, reduced costs, improved safety and increased performance.
Empirical research estimates that medical errors cost an estimated 19.5 billion dollars in healthcare costs and nearly 400,000 patients die annually due to these errors. 1As a result, the federal government has adopted a new regulation that creates incentives for hospitals and their sta to improve the quality of patient care. 2This new regulation ties patient care to Medicare reimbursements. In other words, how well a hospital provides patient care determines whether that hospital incurs a penalty or a bonus in the form of a percent reduction or increase of Medicare reimbursement rates.
Evidence-based design: definition and application in the healthcare setting Innovations2Solutions
This paper will define evidence-based design and identify outcomes of evidence-based design in healthcare. Two examples will be provided of areas where evidence can – and should – be integrated into healthcare facility design, in order to optimally support healthcare workers and patients.
Creating adaptable communities summary from Empowering Adaptable Communities ...Innovations2Solutions
Sodexo was honored to be a featured presenter at the 2nd Annual Atlantic Center for Population Health Sciences Empowering Adaptable Communities Summit. The Summit was held on October 21 and 22, 2015, in Morristown, New Jersey, at the College of Saint Elizabeth. The event was devoted to providing new insights, information, inspiration, and personal connections in our united efforts to empower communities to be more adaptable.
This paper will discuss the definition, roles and evolution of
the family caregiver, before delving into the topic of caregiver fear – including the sources, consequences and mechanisms for alleviation.
The Reciprocal Relationship of Higher Education Institutions and Their Commun...Innovations2Solutions
The purpose of this paper is to illustrate how action-oriented programs in community engagement are a means for Higher Education Institutions (HEIs) to advance the needs of their organizations. Advancement occurs through dynamic relationships and partnerships with a variety of community stakeholders. The result of this synergy is the enhancement of quality of life and an improved educational climate, which benefits students, staff, faculty and community members.
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2. Quality of Life
in the service of performance
In a world facing financial, economic and environmental crises, the issue of quality of life is becoming
even more crucial. At Sodexo, through more than forty years of experience, we have seen that quality
of daily life is not an obvious question for many organizations that are facing an unprecedented accel-
eration in concentration and, therefore change.
The challenge lies in achieving the quality of life that people expect on a day-to-day basis. It is not the
exception that makes the difference, but the “daily” repetition of quality of life moments.
Sodexo’s 431,000 employees around the world use their talent to enable our clients to concentrate on
their profession. Providing a multitude of services, large and small, at a high standard of quality, 365
days a year - this is the “raison d’être” of Sodexo! It is this that is at the heart of a new profession that
carries the name, “Quality of Daily Life Solutions.”
Michel Landel
CEO, Sodexo
key figures
$22.2 billion in consolidated revenues
431,000 employees
22nd largest employer
33,400 sites
1.6 billion square feet under management
50 million consumers served daily
80 countries
Sodexo
in a snapshot
Fiscal 2012
Source: Sodexo at August 31, 2012
3. Integrated Facilities Management Solutions
North America
Self-delivery approach
Intelligent solution design
Industry-leading processes
4. 2
We deliver a fully unified approach to Integrated
Facilities Management, which ensures seamless
and consistent delivery throughout the United
States. Sodexo’s greatest value is the ability
to provide integrated solutions consisting of
account management, a high degree of service
self-delivery and robust management of a limited
number of strategic supply partners. Our self-
delivery philosophy ensures focus on productivity,
morale, organizational performance and
operational excellence. We deploy this approach
consistently across all portfolios in a progressive
solution development platform.
Intelligent solution design is the creation of a
customized service delivery platform that can only
be achieved when leveraging a high degree of self-
delivery. Self-delivery provides us the opportunity
to immediately deploy an efficient head-count
model that is supported by a lean, effective
management team.
At Sodexo, we place primary focus on the planning,
scheduling and prioritization of work activities
influenced by industry standards, customer
alignment and service level agreements. Having
the right resources with the appropriate materials
at the right time is paramount. A robust “Workflow
Management” strategy is key to delivering an
industry-leading process.
We typically achieve 5–15% net savings for our
clients; even in cases where they are “second
generation” i.e., they are currently outsourced.
This outsourcing opportunity is the result of
deploying a highly efficient model and an increased
level of self-delivery.
Sodexo is one of the world’s largest employers
with “Quality of daily life” being our core purpose,
we view Facilities Management in very different
terms–compared to traditional approaches – as
we place the user (clients’ employees) at the
center of our service delivery model, thereby
deploying Facilities Management services
directly in support of your corporate objectives. A
partnership with Sodexo will drive a new style of
facilities management services and exceed your
expectations.
The savings we offer our clients come from a
number of strategies–our approach to self-
perform as many facilities services as possible has
shown 8–15% savings in some accounts. In other
cases, customers may see a savings of 5–7% in
previously outsourced services. Sodexo is the only
dedicated U.S. Facilities Management provider that
offers clients the following unique qualities.
Self-delivery
• Efficient deployment of labor drives
immediate cost savings on deployment
• Streamlined organizational structure
leverages strategic supply partners and
minimizes inefficient profit-on-profit nature
of traditional IFM standard i.e. management
models
• Streamlined managerial structure leverages
corporate centers of excellence and reduces
the need for large financial (accounts payable)
management or sourcing teams
• Cross-utilization of resources provides an
increased labor pool with built-in back-up
staff that is trained and immediately able to
contribute
• Safer working environments with minimized
external supplier support deploy a Sodexo
team trained to a consistent, high standard of
HSE
Model Leverage – Our model seamlessly
accommodates portfolio changes managed
efficiently with existing teams
Pricing Structures - Total flexibility with contract
pricing structures – fixed price, management fee,
gross maximum price, etc.
Strategic Sourcing - Reduced number of key
supply partners plus our significant buying
leverage ensures the fewest possible on-site
suppliers delivering at the best possible price.
Geographic Coverage - National on-site solutions
model can deploy at any site in the U.S. i.e., we
provide comprehensive U.S. coverage
Use of Technology - Use of technology to
streamline operations provides Web-accessible
technologies, more accuracy in data collection and
faster response times
Training Opportunities - Consistency in
communication, training, and reporting across all
sites reduces redundancy
5. 3
Our Expertise Worldwide
Sodexo was founded in 1966 and has
grown from a small operation in
Marseilles, France to the world’s
leading integrated facilities
management (IFM) organization
today. Sodexo is the only company
that operates a truly integrated
facility management model. We
deliver services to all manner of
facilities at a local, regional and global
level for many of the world’s leading
companies.
Our Expertise in North
America
Our proven systems and
programs are in place in office
buildings, warehouses, high-
technology centers, computer
facilities, manufacturing and
testing facilities, as well as
research and development centers.
Diverse Strategic Partner
Sodexo operates two key strategic partnerships in
the United States. Both of which deliver Tier 1 MWBE
spend.
SodexoMAGIC, LLC is a
joint venture between
Sodexo Operations, LLC.
and Magic Food Provision,
LLC, a subsidiary of Magic
Johnson Enterprises, the
majority owner.
NMS Security is a division
of NANA Management
Services (NMS) who is
jointly owned by NANA
Development Corporation
and Sodexo USA.
• $8 billion in revenues in North America including:
• $1.6 billion in core IFM services
• 550 million sq. ft. under management
• Comprehensive U.S. coverage
• More than 25,000 workplace, technical and
support staff
• Leader in diversity and inclusion
• $22.2 billion in revenues
• $4.7 billion in core IFM services
• 1.16 billion sq. ft. under management
• Market presence in 80 countries
• 413,000 employees at 33.400 client locations
• 22nd largest employer worldwide
Sodexo Ranked on IAOP’s “Global
Outsourcing 100” for 7 years in a row
IAOP ranked Sodexo #3 in 2010 and 2011.
Additionally we have received the top
ranking in the services categories,
including “Facility Services” and “Real
Estate & Asset Management.”
Companies were ranked according to
18 criteria, including revenue, growth,
number of employees, technical and
business certifications, the track record of
the management team, and the quality of
customer service.
6. 4
Core Competencies
Providing solutions for multi-service, portfolio operations is a core competency of Sodexo. Improved
internal controls and operational standardization are realized when a uniformed program is implemented
and executed at all client locations.
With solutions that can be deployed at a single site or across the globe, our clients have a consistent
program based on standard operating procedures (SOPs), stringent quality measures, latest technologies
and well-trained employees.
Our Services
Transition - Ensures the smooth implementation of our
solutions across people, processes & technologies.
Hard Services - Technical and maintenance solutions are
designed to optimize operational efficiencies and support the
environmental health and safety of the staff and visitors at
your facilities.
Soft Services - To drive productivity of your employees and
drive increased image value of your organization, soft services
are built around the users–within the working environment–
and include janitorial, help desk, reception, landscaping, mail
room services and security.
Critical Environment Management - To prevent loss of
important data, production output and vital services, we
provide skills, processes and technology to support 24/7/365
uptime of critical facilities such as data centers, logistics and
production systems.
Supply Chain Management - By leveraging our strategic
suppliers, we deliver value through best-in-class innovation
and cost savings.
Strategic Planning - This cross-functional process,
organizations derive efficiency and true integration through a
single view of the entire portfolio.
Comprehensive Facilities
Expertise in North
America:
• 314 Engineers
• 176 Electricians
• 19,000 Janitorial staff
• 148 Plumbers
• 2,400 Maintenance staff
• 80 Carpenters
• 160 Mail Attendants
• 1,050 Groundskeepers
• 1,044 Floor Care
• 240 Customer Service/
Help
• 690 Management/
Supervisors
7. 5
Your Benefits
Integration - By acting as an extension of your team, our delivery approach leverages resources and
expertise to help you deliver high-performance facilities, wherever you are in the United States or globally.
Cost Savings - Through collaborative interaction, savings opportunities can be identified and implemented
within your facility operations. Savings can be achieved through a broad range of initiatives – self-delivery,
streamlined portfolio management, deployment of strategic suppliers, bulk purchasing, standardizing
processes, effective energy management, portfolio re-engineering, etc.
Risk Mitigation - Reducing facility downtime and risks are possible through proactive analyses,
contingency/continuity planning measures, and the implementation of effective preventative maintenance
programs.
Accountability - Our performance-measurement approach ensures accountability, transparency, and
client satisfaction. Metrics include downtime at critical sites, safety track records, help desk response
times, end-user satisfaction, etc.
Results Through Innovation - Innovative facilities management practices, procedures, tools, and
technologies to support service delivery are utilized to ensure results. These are often developed in
partnership with clients.
Technology-enhanced Service Delivery - Clients benefit from our proprietary technology for real-time
online access to portfolio information customized to meet specific needs.
Geography - Our regional corporate offices provide management and technical expertise to our on-site
operators. This allows delivery at any site and at any location across the U.S. and provides quality and
consistency of services at site and account level.
Integrated Solutions Drive Efficiencies
Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping & Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment &
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety &
Environment (HS&E)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations & Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations &
Maintenance
Space Planning
Data Center
8. 6
Building Operations &
Maintenance
Stringent safety standards
and operational efficiency
Through standardized
processes and state-of-the-
art technology, our building
maintenance management
system is designed to
take responsibility for your
services, resources, and
assets while improving work
methods.
Housekeeping &
Custodial
Quality controls and
consistently high performance
levels
Well-trained employees,
and exclusive cleaning
products and equipment
deliver measurable targets
in cleanliness, safety, and
sanitation.
Landscaping &
Grounds
Certified staff
All-season, environmentally
safe programs for turf
management; mowing and
edging; soil composition
testing and fertilization; pest
and disease control; irrigation
installation and maintenance;
tree and shrub care; flower
care; walkways; parking lot
and road maintenance; snow
and ice removal; and interior
plant care.
Mail Management
Tailored solutions through
an organized, disciplined
approach
We will streamline your
operations from package,
pick up, consolidate, process,
deliver, expedite, and track.
Reprographics &
Copy Centers
Optimum uptime, quality
checks, and cost-effective
services
From printing, collating,
binding, and tabs, to
document storage, we will
improve your production
needs and equipment.
Materials Delivery
and Moves & Store
Room Inventory
Hassle-free, stress-free
movement of materials
We transport and track inner
office materials between
buildings, labs or offices
across your campus.
9. 7
Call Center Services
& Help Desk
One call does it all
Make only one call for
everything from burnt out light
bulbs to spills or equipment
malfunctions. We are able to
generate work order tickets,
routing them to the appropriate
department, saving your
employees valuable time and
alleviating frustration.
Security
Experienced personnel
ensuring the safety of your
building and employees
Protect your assets and
minimize your corporate
liability from door to
warehouse to parking lot.
Special Events,
Audio/Visual Setup
and Meeting Support
Increase the overall
productivity of your meetings
Whether an internal meeting
or a major conference, we will
manage your rooms from set
up to breakdown including
audio/visual equipment, and
provide a customer-focused
operation.
Warehouse & Data
Storage
Keep clutter from
overwhelming your office
space
Our program includes
information and document
storage, retrieval and disposal
services, and furniture
inventory.
Shipping & Receiving
Leading technologies and
increased productivity
through automation
We will handle, inspect, and
document your packages
through a safe and
expeditious program.
Moves, Adds and
Changes
A smooth, efficient move and
daily space planning
Our facility maintenance
program tracks all employees
and their work spaces, and
helps guide our staff to find
the most efficient move
solutions to keep disruptions
to a minimum.
Reception &
Concierge Services
Let us greet and welcome
your guests
The reception area
establishes the tone and
image of your organization.
We direct guests; manage
your switchboard and
telephone directories; and
manage your parking and
paging systems.
Planning &
Assessment Services
In-depth analysis to appraise
all physical systems
We will help you devise
long-term capital replacement
plans or energy saving
strategies.
11. Sodexo’s
Broad
Range
of
Solu2ons
§ Reprographics
Copy
Centers
§ Mail
Room
Management
§ Shipping
Receiving
§ Document
Management
• Archive
Management
• Document
Shredding
§ Conference
Services/Mee2ng
Room
Management
§ Conference
Center
Management
§ Space
Planning
§ Materials
Inventory
Management
Business Services
§ Nutri2on
Wellness
§ Health
Fitness
Center
Management
§ Diversity
Educa2on
Awareness
§ SodexoMAGIC
§ Travel
Concierge
(CIRCLES)
§ Tutor.com
§ Comfort
Keepers
§ Mo2va2on
Solu2ons
• Recogni2on
Consul2ng
• Esteem
Pass
• Vivabox
People and
Motivational Services
ONE
MANAGEMENT
TEAM
–
DELIVERING
RESULTS
§ Construc2on
Services
§ Energy
Management
§ Energy
Audits
§ Renewable
Energy
§ Truck-‐based
Services
§ Environmental
Sustainability
Planning
§ Purchasing
(entegra)
§ Training
§ Real
Estate
Services
§ Technology
• Maximo
CMMS
• BAS
Integra2on
• Remote
Monitoring
• Call
Center
• Enterprise
Dashboard
PlaXorm
• Vendor
Management
• Roof
Maintenance
Professional Technical Solutions
Environmental Health Safety
Risk Management
Integrated Technology Platform
§ Manufacturing
Equipment
• Instrument
Quality
Control
§ Crane/Hoist
Maintenance
§ Li[
Trucks
§ Hangar
Doors
§ RCM
§ Compressed
Air
§ Waste
Treatment
§ Conveyor
Systems
§ OM
–
Reac2ve
/
Planned
Maintenance
§ External
Building
Maintenance
§ Interior
Maintenance
§ Elevator
Maintenance
§ Mechanical
/Electrical
Systems
§ Plumbing
§ Industrial
Equipment
Maintenance
§ Asset
Management
§ Building
Automa2on
Systems
Controls
§ Instrument
Calibra2on
§ Water
Systems
§ Central
Plant
§ Security/Access
Control
System
§ Materials
Inventory
Management
§ Data
Center
MEP
ProductionBuilding
Maintenance
Plant
Operations
Traditional Soft
Services
§ Housekeeping
Custodial
§ Cleanroom
§ Recycling
§ Waste
Management
§ Landscaping
Grounds
§ Parking
Roads
§ Laundry
Linen
Services
§ Winter
Services
§ Fire/Life
Safety
Systems
§ Pest
Control
§ Café/Restaurant
• Your
Health
Your
Way
• Simply
to
Go
§ C-‐Store
§ Catering
§ Home
Meal
Replacement
§ Vending
§ Office
Refreshment
Services
§ Recep2on
Hospitality
Services
HARD
FM
SOFT
FM
INDUSTRIAL
OTHER
SERVICES
AND
SOLUTIONS
12. Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety
Environment (HSE)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations
Maintenance
Space Planning
Data Center
13.
14. Integrated Solutions Drive Efficiencies
Manufacturing
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Conference Rooms.
Meeting Rooms and
Event Management
Plant Cleaning
HVAC
Maintenance
Shipping
Receiving
Plant
Maintenance
Plant Equipment
Maintenance
Interior Building Maintenance
(Lights, Walls, Doors, Etc.)
Hospitality Services
(Foodservice, Catering, Vending.)
Sterile Environment
Management
Warehouse Management,
Storage Equipment
Racking Maintenance
Reception Switchboard
Office Area Cleaning
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Laundry Services
Materials Management, Storage, Mailroom, Reprographics
Transportation, Fleet Vehicle Management
Technology Support
(Help Desk, Data Center,
Archive Management) Landscaping Grounds Keeping
Emergency Generator Service
Light Voltage, Switchgear
Power Distribution
Boiler Operations
Maintenance
Small Building Construction
Water Treatment
Management
Overhead Dock Door Maintenance
Powered Material Handling
Equipment Management
Industrial Gases
Life Safety Systems
Waste Management
Security
(Video Monitoring, Access Control, Guarding, Etc.)
High Voltage, Switchgear
Power Distribution
Elevator Maintenance
15.
16. Integrated Solutions Drive Efficiencies
Data Center
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Housekeeping / Custodial
Batteries Monitoring
Space Planning
Technology Support
Life Safety Systems
Central Plant Operations Maintenance
Building Automation /
Systems Monitoring
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Security
(Video Monitoring, Access Control, Guarding, Etc.)
Waste Management
Clean Environment
Management
Shipping / Receiving
Emergency Generator Service
Light Voltage, Switchgear Power Distribution Materials Management, Mailroom, Reprographics
Elevator Maintenance
High Voltage, Switchgear Power Distribution
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Health Safety
Environment (HSE)
Landscaping Grounds Keeping
Energy Audits
Energy Management
HVAC / Cooling
Systems
18. Client’s Perspective
Bayer, Inc., a Canadian subsidiary of Bayer AG,
is an international research-based group with
core businesses in health care, crop science,
and innovative materials. Headquartered in
Toronto, Ontario, Bayer Inc. operates the Bayer
Group’s HealthCare and Material Science
business in Canada with 500 employees, 100
of which are tenants with over 400,000 sq. ft. of
office and distribution space.
Challenge
Bayer was looking for a single source solution for comprehensive
facility services. Through a competitive bid process, Bayer
selected Sodexo as their single service provider believing
that the Sodexo solution would best help Bayer transform the
delivery of their facilities services from a tactical approach to a
holistic proactive integrated model.
Solution
Sodexo manages and delivers more than seventeen services
including construction and project services, building
maintenance, cleaning services, switchboard/reception,
help desk support, after hours support, office services,
cafeteria services, mailroom, shipping and receiving, stores,
groundskeeping, waste management, audio visual services,
space and furniture management, and uniform services. Largest
projects included replacement of all existing 150-400 watt
High Pressure Sodium [HPS] lighting with new, high efficiency
t-5 lighting with motion control sensors along with removal
of obsolete/redundant electrical circuitry. Sodexo designed
replacement of the existing 1 million BTU heating boiler
with smaller, more efficient micro style boilers. First-phase
installation of eco roof refit program using solar/UV reflective
material was completed. Variable Frequency Drives [VFDs] were
installed on the air handling systems. Upgrades were made
to the fire safety program, loading dock door with new safety
technology, and the BMS system.
Outcome
O Projected savings for just one phase of the electrical
replacement project is $15,610 and 141,900 KWH
O Capital forecasting of $1.5M year over year with plan
O Development and implementation of a performance
management structure including KPIs and fee-at-risk/reward
structure
O Completion of outstanding Maintenance Repair Operations
[MRO] work orders is at less than 3%.
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Bayer, Inc., Toronto,
Ontario, Canada
CS0412-5
Case Study
19. Caldwell College is a small Catholic College in Caldwell, New Jersey. Sodexo is Caldwell’s partner in facilities
operations and maintenance. Like many similar colleges, Caldwell had well-built and maintained facilities that
had aged and have not been significantly upgraded in over 50 years and there were few capital dollars available
to attack the aging infrastructure.
Sodexo identified the needed work to help Caldwell renew its buildings and building systems. We performed a
Facilities Capital Action Plan (FCAP) and presented it to the College. Unfortunately, the necessary funding was
not available because the College was experiencing operational budget issues and rising utility costs. In March
2009, Sodexo conducted an energy audit to find out how we could help Caldwell with their energy budget and
also attack some of the needed infrastructure renewal needs. At the same time, Caldwell wanted to begin a
sustainability program aimed at reducing their carbon footprint.
We presented the audit findings in April, 2009 showing a $306,512 annual savings opportunity in their energy
spend, representing a total 23.7% savings. This also equated to a reduction of 3,555 Tonnes CO2, equal to 20.8%
of their current facilities greenhouse gas output. Still, lack of capital to take advantage of this report was a
problem. The College’s financial situation was tightening and in July, 2009 Caldwell asked Sodexo for a 5%
reduction in our operational contract.
Project Management
at Caldwell College
21. Project Management at Alfred
I. duPont Hospital for Children
“What makes Sodexo such a good partner is that they are on the same journey we are. Like us, they
are committed to delivering a uniquely satisfying patient and family experience.”
Mark Lorenz
Associate Administrator
The Alfred I. duPont Hospital for Children
FOCUS: Bringing projects in on time and on budget
The Alfred I. duPont Hospital for Children was built in the early 1980s, which meant that all the
major infrastructure systems—boilers, chillers, etc.—were now approaching the twilight of their
operational life.
After turning to a well-known engineering company whose solutions did not fit the hospital’s
time and cost parameters, the hospital then turned to Sodexo to provide emergency power to
the new NICU and CICU within their $2.5 million budget. With Sodexo already managing plant
maintenance and operations, within 6 weeks we were quickly able to redesign the emergency
generation system and install two new generators and switch gear.
After the success of the emergency power project, the hospital was happy to discuss with
Sodexo a number of other potential projects. These projects needed to be prioritized, budgeted
and implemented on a timely basis. Sodexo carried out a detailed assessment of the hospital’s
infrastructure. The resulting 5-year capital plan provided a prioritized blueprint for capital
expenditures, identifying what required immediate attention and what could be deferred.
With the emergency power situation in hand, the hospital’s next most pressing need was a
critical chiller replacement—a project the hospital immediately turned over to Sodexo.
Subsequent projects have included boiler replacements and upgrades, a third emergency
generator, upgraded generator and boiler controls and four air handler refurbishments. To date,
Sodexo has completed seven projects totalling over $14 million—on time and on budget.
23. “Sodexo’s regional presence in the Andean region and its business model, service management and
operation, provide benefits both in savings and reliability.”
Carlos Leithon
RESO Director Colombia
FOCUS: Reliability and cost efficiency due to management and self-performance model
Based on our experience performing facilities management services at a high level for IBM in
Chile, IBM had confidence in Sodexo’s ability to take lessons learned and apply best practices in
the delivery of a flexible, quality program elsewhere in Latin America. Sodexo was awarded as
IBM’s facilities management partner under the “Andean Adventure” contract in late 2001.
Sodexo began Andean operations on February 1, 2002, simultaneously in the four Andean
countries.
Sodexo renewed the contract in 2005 and Ecuador and Costa Rica were added to the portfolio.
Through this contract, Sodexo delivers:
• One consolidated regional client report
• One service desk management tool – Sodexo Place
• One regional technical support
• One senior executive single point of contact
• One local point of contact for every country
• Standardized services
Self-Perform at IBM
25. Client’s Perspective
Verdugo Hills Hospital developed an RFP
that covered the entire scope of the hospital
deficiencies with a focus on energy cost savings
and compliance with health and safety codes.
Sodexo had to provide superior program and
price - competing against five other service
providers for this contract. Along with a long-
time, successful client relationship with Sodexo,
Verdugo Hills selected Sodexo for the project
based on their technical competency and
innovation.
Challenge
Verdugo Hills Hospital, a 158-bed hospital, located in
Glendale, CA serves surrounding communities of more
than 376,000 residents. The hospital infrastructure was
outdated, energy costs were continuing to rise, and the
overall comfort for the patients, staff, and visitors was an
ongoing concern.
Solution
The Sodexo Energy and Construction Services team was
faced with a myriad of facility deficiencies and compliance
requirements of CA state hospital regulations. Potential
infrastructure failings were immediately addressed
with the installation of new chillers and cooling towers.
Replacement and re-fitting of air handlers were
re-engineered and installed to improve overall air flow
and cooling capabilities. Lighting retrofit and digital
controls were installed in the entire facility ensuring
energy efficiency and conservation. An overall water
conservation program was developed and implemented,
ensuring compliance with building codes, permits, and
inspections. Sodexo partnered with local engineering
compliance experts, guaranteeing all state and local code
requirements were met.
Outcome
O The project exceeded its guarantee of $311,000 in
annual utility savings.
O The project exceeded its guarantee of $65,000 in
annual operational savings.
O Comfort and air temperature control for the hospital
patients, staff, and visitors was vastly improved.
O Verdugo Hills and Sodexo’s successful partnership
continues with ongoing dialogue on facility asset
improvements and upgrades.
“Sodexo gave us the savings, the
timeline, the financing, and considered
our future on a highly complex project.”
— Leonard LaBella, President and CEO, Verdugo Hills Hospital
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Verdugo Hills Hospital
Case Study
CS0412-4
28. Quality of Life
in the service of performance
In a world facing financial, economic and environmental crises, the issue of quality of life is becoming
even more crucial. At Sodexo, through more than forty years of experience, we have seen that quality
of daily life is not an obvious question for many organizations that are facing an unprecedented accel-
eration in concentration and, therefore change.
The challenge lies in achieving the quality of life that people expect on a day-to-day basis. It is not the
exception that makes the difference, but the “daily” repetition of quality of life moments.
Sodexo’s 431,000 employees around the world use their talent to enable our clients to concentrate on
their profession. Providing a multitude of services, large and small, at a high standard of quality, 365
days a year - this is the “raison d’être” of Sodexo! It is this that is at the heart of a new profession that
carries the name, “Quality of Daily Life Solutions.”
Michel Landel
CEO, Sodexo
key figures
$22.2 billion in consolidated revenues
431,000 employees
22nd largest employer
33,400 sites
1.6 billion square feet under management
50 million consumers served daily
80 countries
Sodexo
in a snapshot
Fiscal 2012
Source: Sodexo at August 31, 2012
29. Integrated Facilities Management Solutions
North America
Self-delivery approach
Intelligent solution design
Industry-leading processes
30. 2
We deliver a fully unified approach to Integrated
Facilities Management, which ensures seamless
and consistent delivery throughout the United
States. Sodexo’s greatest value is the ability
to provide integrated solutions consisting of
account management, a high degree of service
self-delivery and robust management of a limited
number of strategic supply partners. Our self-
delivery philosophy ensures focus on productivity,
morale, organizational performance and
operational excellence. We deploy this approach
consistently across all portfolios in a progressive
solution development platform.
Intelligent solution design is the creation of a
customized service delivery platform that can only
be achieved when leveraging a high degree of self-
delivery. Self-delivery provides us the opportunity
to immediately deploy an efficient head-count
model that is supported by a lean, effective
management team.
At Sodexo, we place primary focus on the planning,
scheduling and prioritization of work activities
influenced by industry standards, customer
alignment and service level agreements. Having
the right resources with the appropriate materials
at the right time is paramount. A robust “Workflow
Management” strategy is key to delivering an
industry-leading process.
We typically achieve 5–15% net savings for our
clients; even in cases where they are “second
generation” i.e., they are currently outsourced.
This outsourcing opportunity is the result of
deploying a highly efficient model and an increased
level of self-delivery.
Sodexo is one of the world’s largest employers
with “Quality of daily life” being our core purpose,
we view Facilities Management in very different
terms–compared to traditional approaches – as
we place the user (clients’ employees) at the
center of our service delivery model, thereby
deploying Facilities Management services
directly in support of your corporate objectives. A
partnership with Sodexo will drive a new style of
facilities management services and exceed your
expectations.
The savings we offer our clients come from a
number of strategies–our approach to self-
perform as many facilities services as possible has
shown 8–15% savings in some accounts. In other
cases, customers may see a savings of 5–7% in
previously outsourced services. Sodexo is the only
dedicated U.S. Facilities Management provider that
offers clients the following unique qualities.
Self-delivery
• Efficient deployment of labor drives
immediate cost savings on deployment
• Streamlined organizational structure
leverages strategic supply partners and
minimizes inefficient profit-on-profit nature
of traditional IFM standard i.e. management
models
• Streamlined managerial structure leverages
corporate centers of excellence and reduces
the need for large financial (accounts payable)
management or sourcing teams
• Cross-utilization of resources provides an
increased labor pool with built-in back-up
staff that is trained and immediately able to
contribute
• Safer working environments with minimized
external supplier support deploy a Sodexo
team trained to a consistent, high standard of
HSE
Model Leverage – Our model seamlessly
accommodates portfolio changes managed
efficiently with existing teams
Pricing Structures - Total flexibility with contract
pricing structures – fixed price, management fee,
gross maximum price, etc.
Strategic Sourcing - Reduced number of key
supply partners plus our significant buying
leverage ensures the fewest possible on-site
suppliers delivering at the best possible price.
Geographic Coverage - National on-site solutions
model can deploy at any site in the U.S. i.e., we
provide comprehensive U.S. coverage
Use of Technology - Use of technology to
streamline operations provides Web-accessible
technologies, more accuracy in data collection and
faster response times
Training Opportunities - Consistency in
communication, training, and reporting across all
sites reduces redundancy
31. 3
Our Expertise Worldwide
Sodexo was founded in 1966 and has
grown from a small operation in
Marseilles, France to the world’s
leading integrated facilities
management (IFM) organization
today. Sodexo is the only company
that operates a truly integrated
facility management model. We
deliver services to all manner of
facilities at a local, regional and global
level for many of the world’s leading
companies.
Our Expertise in North
America
Our proven systems and
programs are in place in office
buildings, warehouses, high-
technology centers, computer
facilities, manufacturing and
testing facilities, as well as
research and development centers.
Diverse Strategic Partner
Sodexo operates two key strategic partnerships in
the United States. Both of which deliver Tier 1 MWBE
spend.
SodexoMAGIC, LLC is a
joint venture between
Sodexo Operations, LLC.
and Magic Food Provision,
LLC, a subsidiary of Magic
Johnson Enterprises, the
majority owner.
NMS Security is a division
of NANA Management
Services (NMS) who is
jointly owned by NANA
Development Corporation
and Sodexo USA.
• $8 billion in revenues in North America including:
• $1.6 billion in core IFM services
• 550 million sq. ft. under management
• Comprehensive U.S. coverage
• More than 25,000 workplace, technical and
support staff
• Leader in diversity and inclusion
• $22.2 billion in revenues
• $4.7 billion in core IFM services
• 1.16 billion sq. ft. under management
• Market presence in 80 countries
• 413,000 employees at 33.400 client locations
• 22nd largest employer worldwide
Sodexo Ranked on IAOP’s “Global
Outsourcing 100” for 7 years in a row
IAOP ranked Sodexo #3 in 2010 and 2011.
Additionally we have received the top
ranking in the services categories,
including “Facility Services” and “Real
Estate Asset Management.”
Companies were ranked according to
18 criteria, including revenue, growth,
number of employees, technical and
business certifications, the track record of
the management team, and the quality of
customer service.
32. 4
Core Competencies
Providing solutions for multi-service, portfolio operations is a core competency of Sodexo. Improved
internal controls and operational standardization are realized when a uniformed program is implemented
and executed at all client locations.
With solutions that can be deployed at a single site or across the globe, our clients have a consistent
program based on standard operating procedures (SOPs), stringent quality measures, latest technologies
and well-trained employees.
Our Services
Transition - Ensures the smooth implementation of our
solutions across people, processes technologies.
Hard Services - Technical and maintenance solutions are
designed to optimize operational efficiencies and support the
environmental health and safety of the staff and visitors at
your facilities.
Soft Services - To drive productivity of your employees and
drive increased image value of your organization, soft services
are built around the users–within the working environment–
and include janitorial, help desk, reception, landscaping, mail
room services and security.
Critical Environment Management - To prevent loss of
important data, production output and vital services, we
provide skills, processes and technology to support 24/7/365
uptime of critical facilities such as data centers, logistics and
production systems.
Supply Chain Management - By leveraging our strategic
suppliers, we deliver value through best-in-class innovation
and cost savings.
Strategic Planning - This cross-functional process,
organizations derive efficiency and true integration through a
single view of the entire portfolio.
Comprehensive Facilities
Expertise in North
America:
• 314 Engineers
• 176 Electricians
• 19,000 Janitorial staff
• 148 Plumbers
• 2,400 Maintenance staff
• 80 Carpenters
• 160 Mail Attendants
• 1,050 Groundskeepers
• 1,044 Floor Care
• 240 Customer Service/
Help
• 690 Management/
Supervisors
33. 5
Your Benefits
Integration - By acting as an extension of your team, our delivery approach leverages resources and
expertise to help you deliver high-performance facilities, wherever you are in the United States or globally.
Cost Savings - Through collaborative interaction, savings opportunities can be identified and implemented
within your facility operations. Savings can be achieved through a broad range of initiatives – self-delivery,
streamlined portfolio management, deployment of strategic suppliers, bulk purchasing, standardizing
processes, effective energy management, portfolio re-engineering, etc.
Risk Mitigation - Reducing facility downtime and risks are possible through proactive analyses,
contingency/continuity planning measures, and the implementation of effective preventative maintenance
programs.
Accountability - Our performance-measurement approach ensures accountability, transparency, and
client satisfaction. Metrics include downtime at critical sites, safety track records, help desk response
times, end-user satisfaction, etc.
Results Through Innovation - Innovative facilities management practices, procedures, tools, and
technologies to support service delivery are utilized to ensure results. These are often developed in
partnership with clients.
Technology-enhanced Service Delivery - Clients benefit from our proprietary technology for real-time
online access to portfolio information customized to meet specific needs.
Geography - Our regional corporate offices provide management and technical expertise to our on-site
operators. This allows delivery at any site and at any location across the U.S. and provides quality and
consistency of services at site and account level.
Integrated Solutions Drive Efficiencies
Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety
Environment (HSE)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations
Maintenance
Space Planning
Data Center
34. 6
Building Operations
Maintenance
Stringent safety standards
and operational efficiency
Through standardized
processes and state-of-the-
art technology, our building
maintenance management
system is designed to
take responsibility for your
services, resources, and
assets while improving work
methods.
Housekeeping
Custodial
Quality controls and
consistently high performance
levels
Well-trained employees,
and exclusive cleaning
products and equipment
deliver measurable targets
in cleanliness, safety, and
sanitation.
Landscaping
Grounds
Certified staff
All-season, environmentally
safe programs for turf
management; mowing and
edging; soil composition
testing and fertilization; pest
and disease control; irrigation
installation and maintenance;
tree and shrub care; flower
care; walkways; parking lot
and road maintenance; snow
and ice removal; and interior
plant care.
Mail Management
Tailored solutions through
an organized, disciplined
approach
We will streamline your
operations from package,
pick up, consolidate, process,
deliver, expedite, and track.
Reprographics
Copy Centers
Optimum uptime, quality
checks, and cost-effective
services
From printing, collating,
binding, and tabs, to
document storage, we will
improve your production
needs and equipment.
Materials Delivery
and Moves Store
Room Inventory
Hassle-free, stress-free
movement of materials
We transport and track inner
office materials between
buildings, labs or offices
across your campus.
35. 7
Call Center Services
Help Desk
One call does it all
Make only one call for
everything from burnt out light
bulbs to spills or equipment
malfunctions. We are able to
generate work order tickets,
routing them to the appropriate
department, saving your
employees valuable time and
alleviating frustration.
Security
Experienced personnel
ensuring the safety of your
building and employees
Protect your assets and
minimize your corporate
liability from door to
warehouse to parking lot.
Special Events,
Audio/Visual Setup
and Meeting Support
Increase the overall
productivity of your meetings
Whether an internal meeting
or a major conference, we will
manage your rooms from set
up to breakdown including
audio/visual equipment, and
provide a customer-focused
operation.
Warehouse Data
Storage
Keep clutter from
overwhelming your office
space
Our program includes
information and document
storage, retrieval and disposal
services, and furniture
inventory.
Shipping Receiving
Leading technologies and
increased productivity
through automation
We will handle, inspect, and
document your packages
through a safe and
expeditious program.
Moves, Adds and
Changes
A smooth, efficient move and
daily space planning
Our facility maintenance
program tracks all employees
and their work spaces, and
helps guide our staff to find
the most efficient move
solutions to keep disruptions
to a minimum.
Reception
Concierge Services
Let us greet and welcome
your guests
The reception area
establishes the tone and
image of your organization.
We direct guests; manage
your switchboard and
telephone directories; and
manage your parking and
paging systems.
Planning
Assessment Services
In-depth analysis to appraise
all physical systems
We will help you devise
long-term capital replacement
plans or energy saving
strategies.
37. Sodexo’s
Broad
Range
of
Solu2ons
§ Reprographics
Copy
Centers
§ Mail
Room
Management
§ Shipping
Receiving
§ Document
Management
• Archive
Management
• Document
Shredding
§ Conference
Services/Mee2ng
Room
Management
§ Conference
Center
Management
§ Space
Planning
§ Materials
Inventory
Management
Business Services
§ Nutri2on
Wellness
§ Health
Fitness
Center
Management
§ Diversity
Educa2on
Awareness
§ SodexoMAGIC
§ Travel
Concierge
(CIRCLES)
§ Tutor.com
§ Comfort
Keepers
§ Mo2va2on
Solu2ons
• Recogni2on
Consul2ng
• Esteem
Pass
• Vivabox
People and
Motivational Services
ONE
MANAGEMENT
TEAM
–
DELIVERING
RESULTS
§ Construc2on
Services
§ Energy
Management
§ Energy
Audits
§ Renewable
Energy
§ Truck-‐based
Services
§ Environmental
Sustainability
Planning
§ Purchasing
(entegra)
§ Training
§ Real
Estate
Services
§ Technology
• Maximo
CMMS
• BAS
Integra2on
• Remote
Monitoring
• Call
Center
• Enterprise
Dashboard
PlaXorm
• Vendor
Management
• Roof
Maintenance
Professional Technical Solutions
Environmental Health Safety
Risk Management
Integrated Technology Platform
§ Manufacturing
Equipment
• Instrument
Quality
Control
§ Crane/Hoist
Maintenance
§ Li[
Trucks
§ Hangar
Doors
§ RCM
§ Compressed
Air
§ Waste
Treatment
§ Conveyor
Systems
§ OM
–
Reac2ve
/
Planned
Maintenance
§ External
Building
Maintenance
§ Interior
Maintenance
§ Elevator
Maintenance
§ Mechanical
/Electrical
Systems
§ Plumbing
§ Industrial
Equipment
Maintenance
§ Asset
Management
§ Building
Automa2on
Systems
Controls
§ Instrument
Calibra2on
§ Water
Systems
§ Central
Plant
§ Security/Access
Control
System
§ Materials
Inventory
Management
§ Data
Center
MEP
ProductionBuilding
Maintenance
Plant
Operations
Traditional Soft
Services
§ Housekeeping
Custodial
§ Cleanroom
§ Recycling
§ Waste
Management
§ Landscaping
Grounds
§ Parking
Roads
§ Laundry
Linen
Services
§ Winter
Services
§ Fire/Life
Safety
Systems
§ Pest
Control
§ Café/Restaurant
• Your
Health
Your
Way
• Simply
to
Go
§ C-‐Store
§ Catering
§ Home
Meal
Replacement
§ Vending
§ Office
Refreshment
Services
§ Recep2on
Hospitality
Services
HARD
FM
SOFT
FM
INDUSTRIAL
OTHER
SERVICES
AND
SOLUTIONS
38. Integrated Solutions Drive Efficiencies
Commercial Building
Copy Center
Housekeeping / CustodialFront Desk / Reception /
Concierge
Conference Rooms,
Meeting Rooms and
Event Management
Move Management
Mailroom
Furniture
Management
Landscaping Grounds
Keeping
Fitness Center
Medical Services
Elevator Maintenance
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Shuttle Bus Service
Waste Water Treatment
Management
Security and Monitoring
Document Shredding / Recycling
and Waste Management
Parking Lot
Maintenance
Snow Removal
Technology Support
(Help Desk; Archive Management)
Childcare
Company Store
Health Safety
Environment (HSE)
Exterior Building Maintenance
(Walls, Roof, Windows, etc.)
High Voltage, Switchgear
Power Distribution
Life Safety
Systems
Building Systems Operations Maintenance
(Utilities / Electrical / HVAC / Plumbing, Etc.)
Hospitality Services
(Café / Ex Dining / Catering / Vending)
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Central Plant Operations
Maintenance
Space Planning
Data Center
39. Integrated Solutions Drive Efficiencies
Manufacturing
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Conference Rooms.
Meeting Rooms and
Event Management
Plant Cleaning
HVAC
Maintenance
Shipping
Receiving
Plant
Maintenance
Plant Equipment
Maintenance
Interior Building Maintenance
(Lights, Walls, Doors, Etc.)
Hospitality Services
(Foodservice, Catering, Vending.)
Sterile Environment
Management
Warehouse Management,
Storage Equipment
Racking Maintenance
Reception Switchboard
Office Area Cleaning
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Laundry Services
Materials Management, Storage, Mailroom, Reprographics
Transportation, Fleet Vehicle Management
Technology Support
(Help Desk, Data Center,
Archive Management) Landscaping Grounds Keeping
Emergency Generator Service
Light Voltage, Switchgear
Power Distribution
Boiler Operations
Maintenance
Small Building Construction
Water Treatment
Management
Overhead Dock Door Maintenance
Powered Material Handling
Equipment Management
Industrial Gases
Life Safety Systems
Waste Management
Security
(Video Monitoring, Access Control, Guarding, Etc.)
High Voltage, Switchgear
Power Distribution
Elevator Maintenance
40. Integrated Solutions Drive Efficiencies
Data Center
Sodexo Self-performed80%
Shared Delivery15%
Specialist Provider5%
Housekeeping / Custodial
Batteries Monitoring
Space Planning
Technology Support
Life Safety Systems
Central Plant Operations Maintenance
Building Automation /
Systems Monitoring
Interior Building Maintenance
(Lights, Doors, Walls, Etc.)
Security
(Video Monitoring, Access Control, Guarding, Etc.)
Waste Management
Clean Environment
Management
Shipping / Receiving
Emergency Generator Service
Light Voltage, Switchgear Power Distribution Materials Management, Mailroom, Reprographics
Elevator Maintenance
High Voltage, Switchgear Power Distribution
Exterior Building Maintenance
(Roof, Walls, Windows, Etc.)
Health Safety
Environment (HSE)
Landscaping Grounds Keeping
Energy Audits
Energy Management
HVAC / Cooling
Systems
42. Client’s Perspective
Bayer, Inc., a Canadian subsidiary of Bayer AG,
is an international research-based group with
core businesses in health care, crop science,
and innovative materials. Headquartered in
Toronto, Ontario, Bayer Inc. operates the Bayer
Group’s HealthCare and Material Science
business in Canada with 500 employees, 100
of which are tenants with over 400,000 sq. ft. of
office and distribution space.
Challenge
Bayer was looking for a single source solution for comprehensive
facility services. Through a competitive bid process, Bayer
selected Sodexo as their single service provider believing
that the Sodexo solution would best help Bayer transform the
delivery of their facilities services from a tactical approach to a
holistic proactive integrated model.
Solution
Sodexo manages and delivers more than seventeen services
including construction and project services, building
maintenance, cleaning services, switchboard/reception,
help desk support, after hours support, office services,
cafeteria services, mailroom, shipping and receiving, stores,
groundskeeping, waste management, audio visual services,
space and furniture management, and uniform services. Largest
projects included replacement of all existing 150-400 watt
High Pressure Sodium [HPS] lighting with new, high efficiency
t-5 lighting with motion control sensors along with removal
of obsolete/redundant electrical circuitry. Sodexo designed
replacement of the existing 1 million BTU heating boiler
with smaller, more efficient micro style boilers. First-phase
installation of eco roof refit program using solar/UV reflective
material was completed. Variable Frequency Drives [VFDs] were
installed on the air handling systems. Upgrades were made
to the fire safety program, loading dock door with new safety
technology, and the BMS system.
Outcome
O Projected savings for just one phase of the electrical
replacement project is $15,610 and 141,900 KWH
O Capital forecasting of $1.5M year over year with plan
O Development and implementation of a performance
management structure including KPIs and fee-at-risk/reward
structure
O Completion of outstanding Maintenance Repair Operations
[MRO] work orders is at less than 3%.
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Bayer, Inc., Toronto,
Ontario, Canada
CS0412-5
Case Study
43. Caldwell College is a small Catholic College in Caldwell, New Jersey. Sodexo is Caldwell’s partner in facilities
operations and maintenance. Like many similar colleges, Caldwell had well-built and maintained facilities that
had aged and have not been significantly upgraded in over 50 years and there were few capital dollars available
to attack the aging infrastructure.
Sodexo identified the needed work to help Caldwell renew its buildings and building systems. We performed a
Facilities Capital Action Plan (FCAP) and presented it to the College. Unfortunately, the necessary funding was
not available because the College was experiencing operational budget issues and rising utility costs. In March
2009, Sodexo conducted an energy audit to find out how we could help Caldwell with their energy budget and
also attack some of the needed infrastructure renewal needs. At the same time, Caldwell wanted to begin a
sustainability program aimed at reducing their carbon footprint.
We presented the audit findings in April, 2009 showing a $306,512 annual savings opportunity in their energy
spend, representing a total 23.7% savings. This also equated to a reduction of 3,555 Tonnes CO2, equal to 20.8%
of their current facilities greenhouse gas output. Still, lack of capital to take advantage of this report was a
problem. The College’s financial situation was tightening and in July, 2009 Caldwell asked Sodexo for a 5%
reduction in our operational contract.
Project Management
at Caldwell College
45. Project Management at Alfred
I. duPont Hospital for Children
“What makes Sodexo such a good partner is that they are on the same journey we are. Like us, they
are committed to delivering a uniquely satisfying patient and family experience.”
Mark Lorenz
Associate Administrator
The Alfred I. duPont Hospital for Children
FOCUS: Bringing projects in on time and on budget
The Alfred I. duPont Hospital for Children was built in the early 1980s, which meant that all the
major infrastructure systems—boilers, chillers, etc.—were now approaching the twilight of their
operational life.
After turning to a well-known engineering company whose solutions did not fit the hospital’s
time and cost parameters, the hospital then turned to Sodexo to provide emergency power to
the new NICU and CICU within their $2.5 million budget. With Sodexo already managing plant
maintenance and operations, within 6 weeks we were quickly able to redesign the emergency
generation system and install two new generators and switch gear.
After the success of the emergency power project, the hospital was happy to discuss with
Sodexo a number of other potential projects. These projects needed to be prioritized, budgeted
and implemented on a timely basis. Sodexo carried out a detailed assessment of the hospital’s
infrastructure. The resulting 5-year capital plan provided a prioritized blueprint for capital
expenditures, identifying what required immediate attention and what could be deferred.
With the emergency power situation in hand, the hospital’s next most pressing need was a
critical chiller replacement—a project the hospital immediately turned over to Sodexo.
Subsequent projects have included boiler replacements and upgrades, a third emergency
generator, upgraded generator and boiler controls and four air handler refurbishments. To date,
Sodexo has completed seven projects totalling over $14 million—on time and on budget.
47. “Sodexo’s regional presence in the Andean region and its business model, service management and
operation, provide benefits both in savings and reliability.”
Carlos Leithon
RESO Director Colombia
FOCUS: Reliability and cost efficiency due to management and self-performance model
Based on our experience performing facilities management services at a high level for IBM in
Chile, IBM had confidence in Sodexo’s ability to take lessons learned and apply best practices in
the delivery of a flexible, quality program elsewhere in Latin America. Sodexo was awarded as
IBM’s facilities management partner under the “Andean Adventure” contract in late 2001.
Sodexo began Andean operations on February 1, 2002, simultaneously in the four Andean
countries.
Sodexo renewed the contract in 2005 and Ecuador and Costa Rica were added to the portfolio.
Through this contract, Sodexo delivers:
• One consolidated regional client report
• One service desk management tool – Sodexo Place
• One regional technical support
• One senior executive single point of contact
• One local point of contact for every country
• Standardized services
Self-Perform at IBM
49. Client’s Perspective
Verdugo Hills Hospital developed an RFP
that covered the entire scope of the hospital
deficiencies with a focus on energy cost savings
and compliance with health and safety codes.
Sodexo had to provide superior program and
price - competing against five other service
providers for this contract. Along with a long-
time, successful client relationship with Sodexo,
Verdugo Hills selected Sodexo for the project
based on their technical competency and
innovation.
Challenge
Verdugo Hills Hospital, a 158-bed hospital, located in
Glendale, CA serves surrounding communities of more
than 376,000 residents. The hospital infrastructure was
outdated, energy costs were continuing to rise, and the
overall comfort for the patients, staff, and visitors was an
ongoing concern.
Solution
The Sodexo Energy and Construction Services team was
faced with a myriad of facility deficiencies and compliance
requirements of CA state hospital regulations. Potential
infrastructure failings were immediately addressed
with the installation of new chillers and cooling towers.
Replacement and re-fitting of air handlers were
re-engineered and installed to improve overall air flow
and cooling capabilities. Lighting retrofit and digital
controls were installed in the entire facility ensuring
energy efficiency and conservation. An overall water
conservation program was developed and implemented,
ensuring compliance with building codes, permits, and
inspections. Sodexo partnered with local engineering
compliance experts, guaranteeing all state and local code
requirements were met.
Outcome
O The project exceeded its guarantee of $311,000 in
annual utility savings.
O The project exceeded its guarantee of $65,000 in
annual operational savings.
O Comfort and air temperature control for the hospital
patients, staff, and visitors was vastly improved.
O Verdugo Hills and Sodexo’s successful partnership
continues with ongoing dialogue on facility asset
improvements and upgrades.
“Sodexo gave us the savings, the
timeline, the financing, and considered
our future on a highly complex project.”
— Leonard LaBella, President and CEO, Verdugo Hills Hospital
Audits and Planning Construction Services Building Management Advanced Energy Technologies Energy Management
Sodexo Energy and Construction Services 855 SodexoE [855 763 3963] energysolutions.usa@sodexo.com www.sodexoUSA.com
Verdugo Hills Hospital
Case Study
CS0412-4