TVT, established in 2002, specializes in contact center technology with over 15,000 active seats and a global client base of more than 200. The company offers innovative solutions, including the C-Zentrix platform, which supports advanced call management features and 24/7 customer support for various industries. TVT's expertise includes VoIP, software development, and call center management, with significant emphasis on delivering zero downtime and high reliability for its services.

1. Company Profile

2. Company
TVT is incorporated in 2002
More than 200 clients across the globe
from various domains
Over 15,000 seats in active use
Technology
Contact Center Technology Specialists – World’s
First Single Box Solution capable of handling
over 200 simultaneous calls
Expertise in VoIP, TDM, Linux, RTOS,
Networking and Web Applications

3. Victor Alexander ( Chief Executive Officer)
37 years of work experience
Worked with IBM (Middle East / Europe Operations) in Senior Management
Abhijit Chaterjee (Director –Technology) Bhishm Sharma (Director – Development)
M.sc. Mathematics, IIT Kharagpur & ME ME (Hons)Computer Science, BITS-Pilani
(Hons)Computer Science, BITS-Pilani 10 years of experience in various software
12 years of experience in Telecom, platforms
Networking, Linux kernels
Saket Setu (Director –Marketing) Sharad (Director – Voice Commerce)
MBA in international business from Serial Entrepreneur - cofounder electronic
IIFT , New Delhi and mobile payment companies like A Little
Young and Enterprising director with World, ATOM
10 years of work experience 11 years of experience has involved
ideation, strategizing, creating development
teams and exploring new business
30 Development Engineers opportunities
24 Support Engineers

4. - Rajiv Mishra (Religare Technova)

5. Contact Center Solutions
In- built IPBX
Powerful ACD
IVR - XML based IVR Builder
Auto Dialer with Progressive/Preview/
Auto-Preview/ Predictive modes
C-Zentrix Express Voice Logger
Capacity to Support 150-180 Customizable Agent Screen(CRM)
simultaneous blended(Inbound and Verifier Module
Outbound) seats with 240 voice MIS Reporting
channels VoIP Gateway
C-Zentrix Express can be integrated Payment gateway modules
with third party systems like SAGE, Skill Based Routing / DNC Support
Microsoft Dynamics, Sugar CRM for Robo calling / Timezone based calling
CRMs and with Nuance / MScriber / Barge-in/Whispering Support
Sprec / Vachak for ASR and TTS Remote Agent Support
Conformance to PCI DSS
Conference Support
Unlimited Campaigns and Lists
Multi-tenant

6. Contact Center Solutions
LDAP Integration of company’s HR system
Access and automatic backup any node’s
voice log, data and reports
C-Zentrix Distributed Ability to update/add any node or group
Manage multiple call centers from a of nodes from central view
central location Ability to change the dial plan for an
Each node can have 150-180 node and route calls to other nodes
blended seats on a single server Barge In to any call on any node from the
Central command can login to the central server
central server and access any node of Automatic generation of SMS and Email
C-Zentrix to see live status of calling, to IT administrators, if any malfunction with
barge in to any call, have backup of server.
the voice logs of any remote location
automatically

7. Contact Center Solutions
C-Zentrix Clustered
C-Zentrix Clustered can handled up
to 1000 seats targeted for large
Enterprises which cater to multiple
processes/clients
Self heal mechanism to identify
issues with the telephony engines and
fix it automatically with manual
intervention

8. Contact Center Solutions
C –Zentrix Conf Plus
C-Zentrix Conf Plus is an advanced conferencing bridge solution
Multiple Meeting Rooms Simultaneously with 120 people for single conference
Authentication based access to conference room
Add conference room dynamically
Set Monitor only mode (Listen only , No talking)
Inbuilt Voice Logger for 100% recording of the conference in WAV/MP3 format
Progressive addition of the members to the ongoing conference
Pre-Scheduling Conferences
Email and SMS Notification for conferences
Capability to bridge conference call over Analog/Digital/VoIP Link
Zip Tone alert for members already in conference
Mute and Un-mute conference by the admin
Facility to create multiple supervisors by the super admin for the conference

9. C-Zentrix Custom CRM
Sales lead management(SL-CRMs)
Trouble Ticketing and customer support(TTS CRMs)
Patient appointment management(PA-CRMs)
Voice Commerce
Payment gateway.
IVR based transaction platform
ASR, TTS and Speaker Identification integration with third
parties already or in plan

10. C-Zentrix customers are backed by 24 X 7 support engineers
round the clock
Multi mode support on chat, phone and E-mail; On ground
local engineers to handle issues on sites; resident engineers for
large contact centers
Auto escalations by the Ticketing system
High Responsiveness and accountability
TAT for critical issues is less than 10 minutes

12. Requirements Solution Implemented
For a large telecom process need a fully C-Zentrix Mini Cluster implemented
redundant inbound call center solution in with
multiple locations Three Server architecture to
Solution had to have 0% downtime with 24x7 handle hundreds of
availability as hundreds of customer were calling simultaneous calls with
at any given time of the day automatic failover to ensure
100% call logging zero downtime due to hardware
Call barging to monitor calls from anywhere failure
using any phone Voice Logger
Highlights of the implementation
• C-Zentrix has proved to be a reliable, robust solution for this most punishing
process with zero tolerance for any downtime
• Innovative solution implement to allow Telecom officials to call from any
landline or mobile or barge on agent calls

13. Requirements Solution Implemented
Set up 24 X 7 support team for co-location C-Zentrix Express is implemented with
team who internally manages client’s rack ACD (Automatic call
servers distribution) to route calls
Maintain the database of all clients with Voice Logger
server rack details Trouble ticketing CRM with all
100% call logging client’s rack server database
Call barging to monitor calls by the
administrator
Highlights of the implementation
• C-Zentrix has proved to be best cost effective solution
• Ticketing System was dynamically designed to add and manage client’s
database with multiple logins

14. Requirements Solution Implemented
Dr Fixit wanted to establish an Advice center C-Zentrix is implemented with
for all its customers over a national toll free Language based routing
number algorithm was implemented for
Calls have to routed to agents based on call distribution
language SMS and Email integration
Remote monitoring facility was done to send emails and
Trouble ticketing system with email and sms sms to customers
integration Redundancy servers
Zero Downtime and customized IVR system configured to ensure zero
downtime
Highlights of the implementation
• Dr. Fixit Advice Centre has grown from being a customer enquiry service to
business lead generation system
• Trouble ticketing CRM has evolved to full fledged lead management system

15. Requirements Solution Implemented
Needed an effective Tele calling solution to C-Zentrix Distributed is implemented at
reach more and more customers multiple locations
Centrally manage all the leads to different • Allows to listen and download all
centers across the country voice logs of different locations
Agents should log on to C-Zentrix using their • LDAP authentication module is
LDAP ids integrated
Real time calling campaigns for leads which • SMS leads were integrated with
come through SMS real time calling campaigns
100% Voice Recordings • Redundancy servers are placed in
Zero Down time all location and central back up
system facility is available
Highlights of the implementation
• Agents productivity was doubled after dialer implementation
• Leads and call logs are centrally maintained and distributed without any hassles
• Lombard is expanding the dialer integrations to all its locations

16. For Further Information
Saket Setu
+91 9810 509 403; saket@tvtworld.com
Sharad Aggarwal
+91 9967 653 537; sharad@tvtworld.com
Vishal Sharma
+91 9535 000 579; vishal@tvtworld.com