Digital Literacy 2.0 is a project aimed at training staff at non-formal learning institutions, like public libraries, to provide digital literacy training to socially disadvantaged groups using Web 2.0 tools and social media. The project involves partners from 7 European countries and aims to first train staff on using new technologies and then help disadvantaged adults learn digital skills to better participate in social life. The project is analyzing best practices in digital literacy courses to develop an innovative curriculum for training staff, and is assessing each country's current level of digital inclusion. Public libraries can play a key role by initiating new ways to support their communities' digital skills.

1. Digital Literacy 2.0
European Congress on E-Inclusion (ECEI12)
Session1: The value of partnerships with public libraries
6th November 2012, Thon Hotel EU
Susanne Bernsmann, Stiftung Digitale Chancen

2. Digital Opportunities Foundation
 Founded: January 2002
 Public-Private-Partnership located in Berlin and Bremen
under the patronage of the ‚German Federal Ministry of
Economics and Technology„ and the ‚Federal Ministry of
Family Affairs„
 Founder: Universität Bremen, AOL Deutschland
 Co-Founder: E-Plus-Gruppe, Accenture
GmbH, Burda Stiftung
 Our goal is to make people interested in the Internet and to support them
with their first steps.
 We want them to become aware of the opportunities digital media
offer and to make use of them.

4. Social media…
 are a tool for taking part in social life.
 can be a powerful tool to address those who are not yet included in
the communities they are living in and should be part of.
 lower the threshold to computer and Internet as they do not require
a full range of technical skills and capabilities.
 lower the threshold to information and learning itself as they make
it easier to obtain knowledge.
Disadvantaged people can benefit from making use of the Internet
and social media like everybody else.
Libraries can play an important role in harvesting this potential.

5. DLit 2.0
Train-the-trainer & qualify the user
 EC Lifelong Learning Programme, Multilateral Project
 Coordinator: Stiftung Digitale Chancen
 Duration: 24 months (1/2012 – 12/2013)
Organisation Kind of organisation Country
Aga Khan Foundation Social institution working with socially disadvantaged Portugal
people (urban community support)
Bibliothèque publique Library France
d'information
Biblioteka Publiczna im. W.J. Library Poland
Grabskiego w Dzielnicy Ursus
Bibnet Institution for empowerment of local libraries in the Belgium
digital age (technologies & new media)
NIACE non-formal adult education institution UK
Public Library Cologne Library Germany
Regionalna biblioteka Library Bulgaria
“Pencho Slaveykov”
Stiftung Digitale Chancen Foundation working on digital inclusion with different Germany
target groups
5

6. Approach
DLit 2.0 aims to
 develop and implement an ICT based approach of lifelong learning
for staff in non-formal learning settings;
addressed to socially and educationally disadvantaged people
Two-step strategy:
 Training of staff at non-formal learning places for the provision of ICT
based learning offers
[focus: Web 2.0 applications and social media, methods how to make
use of these tools to engage educationally disadvantaged adults]
 Adult learners from socially and educationally disadvantaged groups
will be attracted to non-formal learning places by the use of Web 2.0
thus improving their motivation to learn (in general) and empowering
them to participate in social life
(via issues that are meaningful for them)

7. Analysis of best practice strategies
 Stock-taking of ICT training campaigns and courses related to Digital
Literacy provided so far in partner‟s institutions and beyond
 Gathering of consistent data about approaches that worked well
(e.g. information about the target groups, the content, the training /
learning materials, evaluation or dissemination)
 Collection of altogether 40 courses allowed to identify success criteria
and pitfalls of the courses
 Analysis of practical experiences builds the basis for the development
of the curriculum
 at the same time: user needs analysis based on the assessment of
available statistics and data regards the current situation of Digital
Inclusion in in the participating countries
 merge this information into a comprehensive and innovative
approach

8. Analysis of best practice strategies
Sample of findings
 Use the appropriate wording to achieve the respective target groups.
 Appoint staff as intermediaries who know about the skills and
handicaps of their target groups;
they are known by their clients as persons they can trust in.
 Collaborate with local institutions
(exchange of experiences and resources / reach target groups)
 Define and provide structures for partnerships.
 Evaluate the participants‟ feedback to learn for prospective trainings.
Public libraries can play a major role in initiating and seeking out
new ways to support people in their community.

10. Thank you very much
for your attention!
Contact:
Stiftung Digitale Chancen
Susanne Bernsmann
sbernsmann@digitale-chancen.de
http://www.digital-literacy2020.eu