1. AN’NISHA BOYD
552 FOX BRIAR ROAD
NEWBERRY, SOUTH CAROLINA, 29108
(803)-271-2650
ABOYD.NEWBERRY@GMAIL.COM
EDUCATION
NEWBERRYCOLLEGE, NEWBERRY, SC
Bachelor of Science in BusinessAdministration, August 2011- December 2014
• Member of Future Business Leaders of America Business Organization-Phi Beta Lambda
• 2014 Phi Beta Lambda State Competition
• Event Organizer for PBL 2014 Membership Recruiting for Newberry College Chapter
WORK EXPERIENCE
W.S. BACDCOCK HOME FURNITURE& MORE
Sales Lead/Assisant Manager, September 2015-Present
Reason for leaving: Looking to expand skillsand explore otherfields of business
• Supervise, coach and develope associates in sales oparations and customer needs.
• Responsible for opening and closing operations in absence of manager.
• Balance daily store deposits.
• Assist with inventory counts as needed.
• Complete required paperwork following sales transactions.
• Maintain store appearance and merchandise standards.
• Proritize and delegate tasks based on store goals and procedure.
• Ensure customer satisfation using problem-sloving techniques and business to customer strategy.
SYKES ENTERPRISES INC., GREENWOOD,SC
Inbound Customer Service Agent, May 2015-August 2015
Reason for leaving: Temporary and travel distance
• Answer calls and inquires based on customer needs.
• Build solutions to retain and solve customer problems.
• Analysis customer necessities.
• Meet weekly metric goals.
• Troubleshoot device connectivity and network issues.
RADIOSHACK, NEWBERRY, SC
Sales Associate/Customer Service Representative,November2013 - March 2015
Reason for leaving: Company filed bankruptcy and closed the location
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select,and help locate merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges,and security practices.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.

2. • Inventory stock and requisition new stock.
• Open and close cash registers, performing tasks such as counting money, performing
over/short balances and preparing money for deposit.
INSITE SUPPORT SERVICES, NEWBERRY, SC
Customer Service Representative/Technical Support Agent,May 2008 - October2008
Reason for leaving: Temporary job during senior year of high school
• Answer user inquiries regarding computer software or hardware operation to resolve
problems.
• Document customer support activities.
• Troubleshoot network or connectivity problems for users or user groups.
• Provide telephone support related to networking or connectivity issues.
• Elevate unresolved issues to upper level agents.
ADDITIONAL SKILLS
• Proficient computer literacy in Microsoft Word, Excel Spreadsheets,and PowerPoint
• Experience with pivot tables, Microsoft Access,and One Note
• Ability to meet and exceed sales goal
• Business to customer sales experience
• Customer analytical skills