Roberto Escalona is seeking a position that utilizes his guest service skills and allows for personal and professional growth. He has over 5 years of experience in guest services roles, including as a Legal Consultant, Guest Services Representative, Cast Member at Walt Disney World, and Key Holder at Sunglass Hut. He is fluent in Spanish and conversational in Portuguese and French. Roberto has an Associate's degree from Valencia College and is proficient in Microsoft Office programs.

1. ROBERTO ESCALONA
902 SILVER OAK CT. ORLANDO, FL 32809
▪ 407-952-3217 ▪ Roberto.escalona2@gmail.com ▪
OBJECTIVES
To obtain a position with an organization that will capitalize on my guest service skills and will allow
for both personal and professional growth while positively contributing to the company’s overall
success.
EXPERIENCE
Morgan & Morgan, P.A. June 2015 – Present
20 North Orange Avenue, Orlando, FL 32801
Legal Consultant
❖ Responsible for assisting clients via phone, email, and chat
❖ Work closely with our case control team vetting the legal claims of prospective clients for
qualification
❖ Collect client information and draft incident summaries
❖ Schedule investigative appointments
❖ Update clients verbally and/or via email on their case as needed
❖ Resolves problems and handles client’s issues in a professional manner
Simon Property Group Nov 2014 – Present
8001 S. Orange Blossom Trail Orlando, FL 32809
Guest Services Representative
❖ Implement and follow all cash handling procedures per corporate guidelines
❖ Greet and assist with general inquiries from customers, tenants, contractors and mall staff
❖ Provide general administrative support as needed.
❖ Responsible for representing Simon to customers by providing high quality, efficient service
❖ May be required to maintain and update various reporting systems
❖ Serve as seller function of the Simon Property Group gift card program
Walt Disney World▪ June 2013 – Dec 2014
Lake Buena Vista, FL
Cast Member
❖ Ensure each guest has a magical and memorable experience
❖ Implement the “four keys” at all times: Safety, courtesy, show, and efficiency
❖ Provide top-notch customer service and finalize customer transactions
❖ Replenish merchandise to sales floor ensuring visual appeal
❖ Respond to unique situations appropriately within cultural standards
Sunglass Hut ▪ May 2012 – July 2013
8001 S Orange Blossom Tr. Orlando, FL 32809
Key Holder
❖ Managed store operations as primary key holder as well as reporting to store manager
❖ Performed store accounting functions
❖ Maintained daily sales records, processed daily bank deposits and reconciled inventory
❖ Welcomed and consulted with customers to determine their needs and provide real-time
solutions

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SKILLS & STRENGTHS
 Spanish (Fluent)  Portuguese (Conversational)
 French
(Conversational)
 Microsoft Office (Word/Excel/Access/PowerPoint)
EDUCATION
Valencia College
4000 Central Florida Blvd, Orlando, FL 32816
Associates in Arts
Summer 2012- Summer 2014
*Can provide references upon request