Stephana Tobbaji is a psychology student at Florida International University expected to graduate in May 2019 with a 3.94 GPA. She has worked in several retail and customer service roles including at Color Me Mine, City of Sweetwater, Compresso, New York Life Insurance, and Journey's where she assisted customers, made sales, and took on various administrative tasks demonstrating strong communication, organizational, and customer service skills. She has received numerous academic honors and scholarships for her achievements.

1. Stephana Tobbaji
(786)-359-7822
stobb001@fiu.edu
Education
Florida International University, Honors College, Miami, FL Expected May 2019
Bachelor of Psychology
• 3.94 GPA; Dean’s List
St. Brendan High School, Miami, FL May 2015
High School Diploma
• 4.7 GPA; Top 10%
Work Experience
Color Me Mine, Miami, FL June 2016-October 2016
Sales Associate
• Washed and restocked painting supplies
• Assisted customers with their activities, inquiries, and payments
• Used cash register to ring up customer purchases
• Ensured store grounds and surroundings were always clean, sweeping and mopping daily
• Hosted, decorated, and prepared for in-store field trips and birthday parties
• Provided customers with supplies such as paint, brushes, and ceramic pieces
• Glazed painted pieces and placed them in oven in order to finish the pieces for customer pickup
• Computed monetary values in cash register daily and ensured they matched the required value
City of Sweetwater, Miami, FL May 2016-August 2016
Social Services Intern
• Worked in the mayor’s office creating and designing advertising campaigns and projects directed towards the
citizens of the City of Sweetwater.
• Distributed customized pamphlets and publications to homeowners in the respective area.
Compresso, Miami, FL October 2016-May 2016
Sales Representative
• Sold most cups nationally out of all sales distributors
• Created traction through creative marketing
• High conversion rate of leads (approximately 6 in every 10 customers purchased)
New York Life Insurance Company & Mainstay Investments, Miami, FL October 2015-May 2016
Personal Assistant to Financial Planner
• Communicated information effectively with clients when making phone calls and sending emails
• Created Excel spreadsheets with client information and meeting times
• Coordinated appointments, meetings, and all daily activities for supervisor
Journey’s, Miami, FL October 2015-December 2015
Sales Associate
• Maintained constant presence on sales floor to serve customers
• Greeted visitors in a friendly, professional manner and provided them with assistance
• Aided customers in trying on items, finding appropriate sizes, and purchasing products
• Confirmed and changed prices during seasonal promotions
• Initiated inventory control and stock management, put out new merchandise, and organized displays
Honors and Awards
Dean’s List
National Society of Collegiate Scholars
National Society of Leadership and Success
National Honor Society
Florida Bright Futures Medallion Scholar
Gold and Blue Scholarship Recipient
Miami-Dade County Fair & Expo Scholarship Recipient
Burger King Scholarship Recipient
Skills
• Fluent in Spanish, and Italian
• Microsoft Word, Pages, PowerPoint, and Keynote
• Strong interpersonal and communication skills
• Excellent work ethic
• Highly organized and detail-oriented worker
• Proficient with various social media platforms such as Facebook, Instagram, and Twitter