1. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
RESUME
ERP | Financials Business Analyst
Name: Chris Joosten
Gender: Male
Date of Birth: August 04, 1973
Nationality: Dutch
Residence: Area ‘s Hertogenbosch
Education: HEAO Eindhoven (Bachelor Degree in Accounting & Financial Reporting)
KUB Tilburg
Language Skills: Dutch (Mother tongue)
English (advanced)
Mobile Phone: +31 637735686
Email: cj14@home.nl
Added Value : Bridge between IT & Business
Track Record
• ING
• GENPACT
• NOKIA
• HERE
• NAVTEQ
• SAINT-GOBAIN
• MANPOWER
• FEDEX
• SIX CONTINENTS
• ROCKWELL AUTOMATION
• RENAISSANCE
• ALCOA
1

2. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
Period: Feb 2015 to Date
Company: ING
Locations: Amsterdam / Sydney
Role: ERP Business Analyst | Team Lead T&E
Scope: Global Implementation Oracle PS Financials | Utilities
Tooling : Oracle PeopleSoft & OBIEE Reporting
Specifics: Global Rollout for Australia & core design
Banking Industry / COE concept
Project using agile methodology
Reporting embedded in OBIEE
Modules in scope: E-Pro, PO, AP, T&E, AM, GL
Process Flows via Aris
References: Wouter Maas | Project Manager ING ( wouter.maas1@ing.nl)
Brigitte Jetten | Manager ING ERP Support Team (Brigitte.jetten@ing.nl)
Sander Aardoom | CFO ING Direct Australia
(sander.aardoom@ingdirect.com.au)
Ajay Bhola | Project Manager ING Australia (ajay.bhola@ingdirect.com.au)
Period: March 2008 to Jan 2015
Company: NAVTEQ / NOKIA /HERE (member of Nokia Group)
Locations: Chicago / Eindhoven / Mumbai / Sao Paulo / Santiago / Buenos Aires / Berlin
Role: ERP Business Analyst | Implementation, support & End User Training
Scope: Global Support & Implementation FSCM & HCM
Tooling : Oracle PeopleSoft | SAP FI/CO
Specifics: Support Integration after merge Navteq & Nokia ( SAP & PSOFT)
Support cut off from Nokia, change into Here
Reeingineer Financials Business Processes, like Month End Closing,
Reconciliation procedures, Internal controls etc..
Rollout Financials South America (Chile, Argentine, Peru)
Integration HCM with FSCM
Prepare upgrade to PSOFT 9.2
2

3. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
Support Local GAAP Reporting requirements (globally)
Upgrade to 9.2
Implemented Shared Service Center in Mumbai & Sao Paulo & Eindhoven
References: Steve Charny | Manager Global ERP Team Nokia|Here
(steve.charny@here.com)
Pim Bosman | Senior ERP Specialist Nokia|Here (pim.bosman@here.com)
Pratiksha Pingle | Manager Shared Service Center India Nokia|Here
(Pratiksha.pingle@here.com)
Cida Moraes | Accounting Manager Here Brasil (cida.moraes@here.com)
Rob Houben | Director Finance & Accounting HERE EMEA
(rob.houben@here.com)
Period: Sept 2007 to Feb 2008
Company: SAINT-GOBAIN
Location: Paris
Role: ERP Business Analyst | Implementation specialist O2C
Scope: Prototype Core Model, to be used for country level rollout
Modules: AM, BI, AR, AP, EX, GL
Tooling : Oracle PeopleSoft | SAP FI/CO
Specifics: Project ran by French Management, in liaison with CSC.
Period: May 2004 – Sept 2007
Company: NAVTEQ (NYSE: NVT)
Location: Veldhoven (NL) + travel in Europe / US (Chicago)
Role: ERP Business Analyst | Implementations, support & training 02C, R2R and P2P
Scope: Implement (Full life cycle) & Support PeopleSoft Financials Modules for EMEA in
both PTP (Purchase to Pay) as OTC (Order to Cash) in a Shared Services
Concept.
Modules: AM, BI, AR, AP, PC, EX, GL
Tooling : Oracle PeopleSoft
Specifics: Responsible for European VAT Reporting for various European VAT entities;
3

4. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
Rolled out Expense claim module in Europe;
Fine-tuned existing business process in relation to delivered PS functionality &
Best Practices;
Upgrade project from 8.4 to 8.9;
Implement SOX Controls in PS processes;
Educate end-users;
Period: Aug – Nov 2005
Company: MANPOWER (NYSE: MAN)
Location: Frankfurt (DE)
Role: ERP Business Analyst | PeopleSoft O2C
Scope: Implement (full life cycle) PeopleSoft AR in an environment with various vendor
systems (BI on SAP, GL on SAP, feeding a 3
rd
party Dunning Module for Credit &
Collection) and high volume incoming Payments (Auto Cash Application)
Tooling PeopleSoft | SAP FI/CO
Specifics: Implement PeopleSoft AR with SAP Billing as external module to feed the
Pending Items.
Implement Daily Bank Interface ( Lockbox) and Payment Predictor
Operate in a German speaking environment
Operate in an organization with Developers spread over various timezones (US,
Argentina and India)
Period: Sept 2002 – April 2004
Company: FEDEX (NYSE: FDX)
Location: Brussels (BE)
Role: ERP Business Analyst | PeopleSoft Financials 02C
Scope: Implement (full life cycle) BI and AR for EMEA in a Shared Services Concept.
Daily Billing feed from legacy Billing Module (AMBASSADOR) into PS Billing
(Billing Interface) with complex VAT regulation due to the business cases.
Tooling: PeopleSoft 8.0
Specifics: Due to the complexity of business scenarios and the philosophy of Management,
a high number of Modifications had been implemented to deliver the required
functionality.
4

5. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
Period: Jan 2002 – Sep 2002
Company: 6C (Intercontinental Hotel Group)
Location: Brussels (BE)
Role: ERP Business Analyst | O2C
Scope: Post Implementation projects for BI and AR for EMEA in a Shared Services
Concept.
Tooling: PeopleSoft 7.5
Specifics: In the initial delivery, a number of business requirements had not been
accommodated. During my involvement business process had to be adjusted,
redesigned or delivered functionality had to be configured and introduced.
Worked together on that Project with various PeopleSoft Belgium resources.
Implement the Credit & Collection Module of 8.0
Period: May 1999 – Jan 2002
Company: ROCKWELL AUTOMATION ( NYSE: ROK)
Location: Rotterdam (NL) + Travel Europe / US / Middle East
Role: ERP Business Analyst | 02C
Scope: Implement Financials and Supply Chain in a Shared Services Concept combined
with an introduction of a shared warehouse in NL for Europe.
Tooling: PeopleSoft 7.5
Specifics: Member & Team lead of the OTC Group within the Implementation Team ( OTC,
PTP and RTR)
After a long and thorough prototype phase, rolled out the OTC modules in a high
number of European countries that involved a lot of travel and working together
with a wide variety of nationalities.
Period: May 1999 – August 2000
Company: Hunter Dougles / Renaissance
Location: London (UK)
Role: ERP Business Analyst |PeopleSoft Consultant
Scope: Implement PeopleSoft Financials on Client based sites.
Tooling: PeopleSoft 7.x
5

6. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
Specifics: Mastered consulting skills, conducted PS Workshops, attended seminars and
implemented PS Financials for Rockwell Automation.
Period: August 1997 – May 1999
Company: ALCOA (NYSE: AA)
Location: Drunen (NL) + Travel Europe
Role: ERP Business Analyst | O2C
Scope: Implement full life cycle of BI and AR
Tooling: PeopleSoft 6.x and 7.4
Specifics: Implemented AR Module for the European business units of ALCOA in a Shared
Services Concept.
Upgrade from version 6.x to 7.x
6

7. Chris Joosten | ERP Business Analyst
Bridge between IT & Business
Specifics: Mastered consulting skills, conducted PS Workshops, attended seminars and
implemented PS Financials for Rockwell Automation.
Period: August 1997 – May 1999
Company: ALCOA (NYSE: AA)
Location: Drunen (NL) + Travel Europe
Role: ERP Business Analyst | O2C
Scope: Implement full life cycle of BI and AR
Tooling: PeopleSoft 6.x and 7.4
Specifics: Implemented AR Module for the European business units of ALCOA in a Shared
Services Concept.
Upgrade from version 6.x to 7.x
6