1. ODOEKWU OGECHI THERESA
2 FASHEUN CLOSE OFF NATHAN STREET SURULERE LAGOS
E-mail:odoekwuogechi@gmail.com Phone no: 08032756421, 09058045514
PERSONAL SUMMARY
I am a friendly and intelligent Customer Care Personnel. I combine commercial negotiation skills with product
knowledge to identify commercial opportunities and deliver a satisfactory outcome for both customer and company
whilst working alone and as part of a team.
KEY SKILLS
• Effective Communication, Commercial Negotiation Skills and Customer Care.
• Interpersonal, Team Work and Rapport Building Skills.
• Reflective Practice, Self-Motivation, Assertiveness and Excellent Emotional Intelligence.
• Leadership, Creativity and Problem Solving Skills.
• Basic Information Technology (IT) Skill, Word Processor, Spreadsheet, PowerPoint Software.
AREAS OF EXPERTISE
• Sales, Customer Service Management and Negotiation
• Business Planning, Identifying Business Opportunities and Working to targets.
• Jet-fuel Business-to-Business Commercial Operations.
ACHIEVEMENTS
• Working as Commercial Executive at Conoil Aviation PLC, I was instrumental to reconciliation of various
customers’ ledgers, which resulted in the recovery of about 600 Million Naira from August 2012 to November
2012. I consistently reduced price compilation time; customers got price feedbacks on every first day of the
month. I successfully monitored payments, and ensured that customers did not exceed credit limit.
• At Conoil Aviation I was officially commended for resourcefulness, human relations skills, work attitude and
ability to meet deadlines.
• As a Sales Executive in Diamond Bank, I opened the highest number of Kiddies Account for three consecutive
months which made my branch the highest in Kiddies Account in her region for April to June 2011 quarter.
• I emerged the best 2007 “Batch A” Corp Member in College of Science University of Agriculture Abeokuta.
• As the Deputy Editor of Lumen Press in my University, I successfully organised a symposium which had over 500
people in attendance. I also supervised the first edition and launching of the “Lumen Magazine”.
• I was given “First Five” award in Chemistry Department’s 2006 graduating Class at Federal University of
Technology Owerri.

2. • Serving as the Vice-President of my village community, I organised quiz and football competitions for the
community youths in December 2007. This innovative idea is being practised till date, and has been a uniting
factor and scholarship opportunities for the youths.
• I emerged the best student 1999 Class West African Secondary School Certification Exam in Naze Secondary
School Owerri. I consistently secured first position from JSS1-SSS3 in the same School.
• Award of “Worthy Ambassador” of Catholic Youth Organisation Naze August 2014.
CAREER HISTORY
CONOIL PLC, #38/39 Bull Plaza, Marina Lagos Sept.2011- Till date
(Aviation, Commercial Executive.)
DUTIES
• Monthly preparation of Platt and Argus prices for international customers.
• Weekly, monthly and annual sales reporting.
• Monthly and annual sales projections, business growth and projection analysis.
• Fueling plan coordination across all Conoil’s Operational Airfields Pan-Nigeria
• Understanding customer Airline needs and providing appropriate solution and attention.
• Monitoring payments from sales made to international and domestic airlines in my company’s business
portfolio.
DIAMOND BANK PLC, Plot 1261 Adeola Hopewell Street Victoria Island Lagos. Feb.2011 -Aug 2011
(Sales Executive)
• Marketing and Sales of Banks’ products and services
• Establishing new and maintaining old customer relationship.
• Manage customer expectations with utmost care and professionalism.
• Loan, Advances and Deposit mobilization.
• Presentations and sales report.
NIELSON MARKET RESEARCH AGENCY, 146C Ligali Ayorinde, Victoria Island Lagos. Aug. 2009 – Feb 2010
(Research Officer)
• Team leader, monitoring and supervision of team mates.
• Determine appropriate respondents by ensuring that such respondents exit in outlets of interest.
• Timely reportage of data retrieved from FMCG outlets and forwarding such to management.
• Edit questionnaires considering style of Organization.

3. • Managing of crises situations during field work and bridging gap between field offices and management.
• Saw to payment of salaries of workers.
UNIVERSITY OF AGRICULTURE, ABEOKUTA (NYSC) Mar.2007-Feb.2008
(Graduate Assistant, Chemistry Department)
• Assisting Course Lecturers to prepare for and run practical classes.
• Ensuring that practical manuals are graded and scores returned to the Department.
• Sample analysis using a wide array of equipment.
• Assisting the Head of Department in running some administrative duties.
EDUCATION BACKGROUND
• B.Tech Industrial Chemistry (Second Class upper Division C.GPA 3.98/5.00)
Federal University of Technology Owerri Nov. 2006
• West African Secondary School Certification Exam
Naze Secondary School Imo -State. Jun. 1999
• First School Leaving Certificate
Community Central School Naze. Aug.1993
TRAINING AND CAREER ADVANCEMENT PROGRAMME
• Skills You Need 2015
• Building a Winning Culture 2014
• Delegate to ‘AIR EXPO 2012 EXHIBITION’ 2012
• Customer Connection Course 2011
WRITE-UPS/PRESENTATIONS
• Study of the Nigerian Jet fuel Industry(Unpublished)
• Focus in Jet fuel marketing using world energy forecasting
• Marketing and Commercial Operations and Presentation on Plaat Formula Pricing
• Emotional Intelligence and Intelligence Quotient.

4. (Guest Speaker Young Christian Workers Seminar 2015)
• The Power of the Mind and Secret of Belief.
(Guest speaker Catholic Youth Seminar 2014)
• Synthesis of Calcium Stearate.
(First Degree Thesis)
• Feasibility Study on the Production of JOKOG Soap.
(Seminar Presentation)
GROUPS
• Member Customer Feedback Pros (LinkedIn).
• Member Aviation Africa (LinkedIn).
• Member International Air Transport Association(LinkedIn)
BIO-DATA
Date of Birth: 3rd October
Status: Married
Gender: Female
REFEREE: Available on request.
For more information and recommendations please check https://ng.linkedin.com/pub/ogechi-odoekwu/49/aa0/a9