Robert Ocken\'s Resume

1. Robert C. Ocken IT LEADERSHIP
IT Solutions Senior Management
Lead and energize multi-faceted technical groups to improve existing IT processes while meeting tight deadlines…
Strategic-minded leader and technically savvy IT Senior Manager with experience in all aspects of IT solutions,
business integration, state-of-the-art information solutions, and project management. Expert in streamlining
business processes, promoting and supporting technology rollouts, and identifying what works and what
doesn’t. Strong leadership skills with a commitment to utilizing technology in breaking down barriers to jointly
solve problems and move businesses forward.
Areas of strength and expertise include:
 IT Solutions Delivery & Management  Project Manager & Resourceful Leader
 Implementations & Process Optimization  Productivity Increases & Cost Reductions
 Strategic Planning & Business Objectives  Policy Implementation & Compliance
EXPERIENCE & ACCOMPLISHMENTS
PFIZER PHARMACUETICALS DECEMBER 2010 TO PRESENT
Business Technology Clinical Trial Excellence Business Partner March 2012 to Present
Moved into role to manage overall Portfolio of Process Improvement Projects under the Clinical Trial Excellence
Program. Ensure alignment of Portfolio with Business, drive synergies across portfolio and maximize overall
Portfolio budget sharing resources, lessons learned and solution synergies where possible.
• Established Governance Processes to manage portfolio
• Ensured that each Improvement project was appropriately resourced and aligned with Sponsor
organization
Service Delivery Manager December 2010 to March 2012
Brought in to drive the overall strategy for Groton Based Embedded Business Technology Business Continuity
and Technology Value realization services including developing people, increasing Pfizer’s return on
investment, and reducing costs.
ENTERPRISE IMPACT:
• Streamlined Service Portfolio focusing on high value IT activities requiring deep business knowledge.
Exited IT work that was repeatable and required no specialized business knowledge
• Reduced ticket volume by 78%
• Reduced Service budget by 1.3 M
• Transitioned staff from support of small local IT projects into large global top 10 IT projects.
TEK SYSTEMS ON ASSIGNMENT AT CIGNA, Bloomfield, CT March 2010 to September 2010
Infrastructure Project Manager
Brought in to provide expertise in Vendor Management, Service Delivery and Project Management assisting
CIGNA in their effort to transition their Desktop Computing services from Siemens Business Services to
Compucom.
ENTERPRISE IMPACT:
• Manage In sourcing related projects track and monitor all deliverables related to bringing Server
Management activities back into CIGNA from Siemens. Provide management reporting of progress related
to Project activities. Escalate when necessary any project related activity that is at risk.
• Review and modify any process or procedural documentation related to the new Outsourced relationship.
• Ensure Delivery of Services by new Supplier were in line with Contractual obligations.
• Manage the transition of all outstanding Work Requests from existing vendor to Compucom. Ensure that
work that is in progress experiences no interruption due to transition.
PHILIPS ELECTRONICS NORTH AMERICA, Stamford, CT 1994 to 2009
One of the Top 100 electronics manufacturers in the United States with brands including Philips, Magnavox and Norelco.
IT Service Delivery Manager, (2006 to 2009)
Promoted to take on the delivery of the Global IT Infrastructure Services (P-GIS) to company sites in NY, CT and NJ
area in accordance to the service level agreements established with different Philips businesses in those states. Govern
7 Stonebrook Dr.  Ivoryton, CT 06442  860-575-1794  ockens@comcast.net

2. the SLA agreement and provide KPI results to the customer. Escalation point for businesses in the delivery of
infrastructure services. Enhanced awareness and marketed benefits of P-GIS service portfolio.
ENTERPRISE IMPACT:
• Manage all IT related projects including moving the Business Critical application servers to Corporate Datacenter
in Andover, MA. Planned and implemented the VoIP telecom and data network. Built out the new server
room and wiring closets, and moved remaining servers.
• Integrated 3 different Philips businesses with varying support models and tooling, and merged them into 1
new organization located within the site. Successfully assessed defined applications and data while IT
infrastructure and new organization followed IT defined Ways of Working (WOW).
• Led the move project for IT of the Philips DAP North American HQ in Stamford to new locations. Managed
IT infrastructure during the move delivering a fully functional office on time and within budget.
• Governed the IT integration associated with the merger of the Domestic Appliance Division, Peripherals
and Accessories Group, and Consumer Electronics division into a new division Consumer Lifestyle.
• Project Management role during implementation of Service Desk into the newly acquired business, Color
Kinetics, within required timeline and budget. Managed network activities related to post merger
integration of Color Kinetics and LTI
Regional IT Infrastructure Manager (2002 to 2006)
Took over management of a team of network and server engineers and the help desk support staff to maintain the IT
Operations for the Philips Domestic Appliance North America region. Member of the Reference Board to determine
the IT architecture and future standards for global and regional domestic appliances.
ENTERPRISE IMPACT:
• Put into place new business technologies, applications, and Philips programs related to infrastructure,
security or productivity.
• Increased sales force productivity and enhanced data retrieval for Business Intelligence team by
implementing 3 CRM applications to support the rollout of SAP CRM.
• Played a key role in the post-merger integration of acquisitions for Philips Domestic Appliance business.
• Offer “demand management” of global IT programs within the Domestic Appliance business in North
America including security, WAN services, internet access services and email-based services.
• Project Manager for several assignments including the move of AS/2 Environment from the datacenter in
Stamford, CT. Connected AS/2 partners, UPS, Amazon, Target and more allowing for creation of a shared
service for EDI and cutting the cost of environment maintenance.
• Implemented the Corporate Active Directory and tooling support. Migrated users, servers and other legacy
domain resources to a new global corporate domain resulting in improved user management and more
availability of corporate tools.
Manager, Philips Global Network and Access Services (2000 to 2002)
Governed the program and service delivery management of the global network, corporate internet connectivity,
proxy/firewall services, client and circuit-based VPN, dial-up solution and third party/business partner network
connections in North America. Reviewed services to ensure requirements were being met based on external trends
and customer feedback. Presented at company forums, user group meetings, corporate workshops and global
services meetings in the Netherlands.
ENTERPRISE IMPACT:
• Facilitated the connection of business partners in NA to company network following security and legal
policies.
• Participated in network design for North American Product Divisions.
• Managed changes to Access Services architecture in collaboration with Global Services group, third party
suppliers and business in North America.
• Took part in post merger integration of Philips NA acquisitions into the Philips Global Network services.
Manager PC, Network & Telecommunication Services (1997 to 2000) IS Support (1994 to 1997)
Began Philips career in the Domestic Appliances and Personal Care division providing network and desktop
management and support for over 150 employees and remote support for 50 users. Managed datacenter operations
supporting ERP Middleware, EDI environment, Intranet services and Tooling services.
KEY CONTRIBUTIONS:
7 Stonebrook Dr.  Ivoryton, CT 06442  860-575-1794  ockens@comcast.net

3. • Directed and supported end-user hardware, software, network printers and other devises.
• Installed Middle-ware applications to support SAP implementation.
• Project Manager and Team Member for various cross-functional design teams.
• Gathered all functional requirements from business functions and reported findings to IT Director.
EARLY CAREER
Started career after college in roles of End User Support Technician and System Support Manager at IBM and
Johnson & Higgins.
EDUCATION
BBA, Management Information Systems WESTERN CONNECTICUT STATE UNIVERSITY—1990
TECHNICAL EXPERTISE/CERTIFICATIONS: ITIL V3 Foundations, PRINCE 2, SAP CRM Middleware, Windows Server,
Citrix Server, VMWare, EDI, Business Intelligence, Cisco, LAN/WAN & security architecture, Internet Information Services,
Windows and Mac OS, PBX and call center management.
7 Stonebrook Dr.  Ivoryton, CT 06442  860-575-1794  ockens@comcast.net