1. Susan Huston
4952 Flamingo Road Memphis, TN 38117 (901) 335-8728 susanhustontn@gmail.com
CUSTOMER SERVICE AND BILLING MANAGEMENT OVERVIEW
Over 10 years of accounts receivable, accounts payable and customer service experience
Proven history of increasing receivables and profit margins
Named Best All-Around Employee
Drastically reduced and maintained accounts receivable aging up to 97% of total balances owed
Developed financial reports that saved the company time, increased efficiency and financial gain
Cultivated excellent relationships with new prospects and existing customers
SKILLS
Organized, disciplined self-starter
Strong analytical and problem solving sills
Efficient in Microsoft Office and ePro
Able to work independently or with a group
Exceptional customer service skills
Able to multi-task efficiently without sacrificing
priorities
Dedicated to completing tasks on or before deadlines
Accomplished at achieving and exceeding goals
Possess the ability to negotiate without sacrificing
company revenue
Ability to build, train, motivate and mentor highly
successful teams
PROFESSIONAL EXPERIENCE
Wright One Logistics (Mode Transportation), Memphis, TN
Billing and Accounts Receivable Manager, 2005 to 2016
Responsible for logging accounts receivable invoices and keeping an accurate aging report.
Worked closely with accounting and sales representatives to monitor customer account activity and alter customer status when
necessary.
Responsible for working with collections to transition past due accounts to the proper status.
Reconciled and balanced customer accounts.
Researched payment application issues and worked closely with customers to resolve balances owed.
Collected outstanding balances owed by customers and partnered carriers.
Resolved difficult major accounts working with sales representatives and upper management.
Audited carrier invoices and verified correct tariffs were in place with LTL carriers.
Assisted customers with shipments, tracking and any lost or undelivered goods.
EDUCATION & TRAINING
