Amy Jeffries has over 15 years of experience in finance, human resources, customer service, and sales management. She currently works as the Director of Customer Service for Nat Sherman, Inc. She has a Master's degree in Business Finance and a Bachelor's degree in Accounting. Jeffries has expertise in areas such as customer resolutions, budgeting, HR management, problem solving, and sales management. She has experience with software such as Microsoft Office, Sage ACCPAC, and Salesforce. At her previous roles, she helped streamline processes, prepared budgets and forecasts, and managed a team of customer service representatives and sales representatives.

1. Amy Jeffries
3070 Price Road, Eden, NC 27288
Phone: 336-541-5575
E-mail: ajeffries@natsherman.com
Customer Service • Financial Management
Accomplished professional with over fifteen years of progressive technical experience in Finance, Human
Resource Management, Customer Service and sales management to achieve strategic objectives in
demanding environments. Strong ability to deliver in accordance with specified guidelines and ensure
company objectives are met and build affective teams.
TECHNOLOGIES WORKED ON
Microsoft Word, Excel, PowerPoint, Outlook, Access, Publisher, Project and Visio, Sage ACCPAC, Crystal
Reports, Warehouse Inventory management, WASP Inventory Control, Salesforce, Payroll Systems,
Database Entry, Team Building , and others
AREAS OF EXPERTISE
 Customer Resolutions  Budgeting & Financial Accountability
 Human Resource Management  Problem Solving
 Sales Management  Communications & Call Center Management
 Government Regulatory Management  Trade Shows and Order Fulfillment
PROFESSIONAL EXPERIENCE
Director of Customer Service – Nat Sherman, Inc.
Senior Executive Assistant / Human Resource Manager – Nat Sherman, Inc.
Assistant Controller – Starmount Forest Country Club
2008-Present
2005 – 2008
2001 – 2005
MAJOR CONTRIBUTIONS
 Streamlined components of order entry and billingprocesses to improveeffectiveness by 57%.
 Prepareannual budgets and quarterly forecasts
 Facilitateall order entry at several yearly Trade Shoes
 Performed all payroll and month end accountingfor Accounts Payableand Accounts Receivable.
 Coordinated quarterly and yearly physical inventories
 Developed monthly newsletters,and updated websiteand other publications
 Managed a team of 4 customer servicerepresentatives and 23 sales representatives includingselection,
hiring, objectivesetting,performancemanagement, coaching/development and training
 Provide timely explanations of variances between actual results and forecast/budgets.Offer corrective
action in response to management when necessary
 Coordinated and attended quarterly sales meetings and several annual tradeshows to represent Nat
Sherman.
EDUCATION
MASTER OF SCIENCE IN BUSINESS FINANCE: Guilford College, Greensboro NC
BACHELOR OF SCIENCE (BS) IN ACCOUNTING: Guilford College, Greensboro NC
ASSOCIATE OF SCIENCE (AS) IN MANAGEMENT STUDIES: Rockingham Community College, Wentworth NC
CERTIFICATIONS, VOLUNTEERING, AND PUBLIC SERVICE
Certified Notary Public
Certified Customer Service Manager
Coach of Prowlers Cheerleading Squad
Co-Chairmen City of Eden March of Dimes Team