Syndera O'Shaughnessy has over 20 years of experience in administration, management, sales, and project coordination. She has held roles such as Customer Engagement Specialist, Project Manager, Senior Sales Representative, Operations Manager, and Sales Specialist. She is proficient in various software programs and seeks to utilize her skills and experience to become a valuable asset to a new employer.

1. Syndera O’Shaughnessy
46 Knox Ave, Berwyn, PA 19312
Email: synderab@aol.com
Phone: 610-314-6451
OBJECTIVE:
Utilize my numerous years and experience in administration, management and sales to become a valuable asset
and build a career based on loyalty and dedication to the project.
EXPERIENCE:
VIEWPOINT CONSTRUCTION SOFTWARE, Plymouth Meeting, PA December 2014 – March 2016
Customer Engagement Specialist/Project Manager
 Responsible for developing/delivering briefings for customers.
 Leveraged an understanding of customer needs.
 Developed/implemented user training for Viewpoint services and software.
 Responsible for surveying users to assess software performance.
 Kept records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
EBRM DEVELOPMENT CORP., INC., Philadelphia, PA March 2008 – January 2012
Project Manager- Field Management
 Managed daily operations of the projects under my supervision by recording all meetings and preparing
daily reports in data form on Primavera/Expedition.
 Collected field personnel dailies and incorporated into general daily reports.
 Maintained and organized all insurance certificates from sub-contractors.
 Recorded any incidents which occurred on site.
 Met with new vendors and walked them through the project in preparation of the bid process, as well as
prepared material estimates and put out to bid.
 Collected competitive pricing from vendors and prepared cost analysis for materials/tools.
Project Coordination
 Acted as liaison between Sales and Construction Departments during pre-construction and construction
process.
 Met with buyers to walk through units prior to start of construction.
 Prepared floor plan, specs per buyer preference, and explained layout of limited common areas.
 Answered correspondence from prospective buyers for all questions regarding construction and
timelines of various phases of construction.
 Walked appraisers and home inspectors prior to final settlement of unit.
 Upon completion of construction, scheduled and walked buyers through pre-settlement process.
 Prepared final punch list and distributed to appropriate filed personnel, inspected work post punch, listed
and finalized all outstanding issues before turning completed unit over to owners.
GEORGE KEMPF SUPPLY, Philadelphia, PA January 2006 – February 2008
Senior Sales Representative
 Responsible for setting up territories throughout Philadelphia Metro Area with builders.
 Contacted and negotiated the sale of building materials with clients.
 Assisted with submitting the MSDS and Submittals to appropriate PM’s on each job.
 Assisted with delivery department in setting up deliveries to various job sites.
 On site visits with Building Officials and GC’s to determine requisite materials needed to complete the
jobs.
 Maintained and submitted expense/travel reports to Sales Manager.

2. BKS CONSTRUCTION, Garnet Valley, PA November 2000 – October 2006
Operations Manager/Payroll Specialist
 Visited job sites to assess and prepare estimates for remodeling projects.
 Prepared estimates and proposed to prospective clients.
 Obtained appropriate licenses and permits prior to construction.
 Supervised trades through construction phase.
 Prepared billing and payroll through ADP for processing.
LOWES HOME IMPROVEMENT, Brandywine, DE September 1998 – October 2000
Sales Specialist
 Identified and sold products based upon customer needs or plans.
 Generated leads, conducted sales activities, built relationships with customers, kept shelves stocked and
correctly displayed, and coordinated successful completion of projects and orders.
 Provided customer service including identifying and resolving customer complaints, greeting customers,
answering phones, building relationships with customers, and thanking customers for their business.
 Promoted product related services and plans such as installation, delivery, credit financing, or extended
protection plans.
 Informed customers on pricing options and status on pending orders.
EDUCATION:
University of California, Berkeley, CA
OSHA 10 Hour Certification
Primavera/Expedition Certification
SKILLS:
 Proficient in Excel, Contractor, Primavera, Microsoft Works, ADP payroll processing, ABS proficient,
SalesForce, Net Suite, UltiPro, Outlook, and Skype for Business, B2B Sales, B2C Sales.
ACTIVITIES:
 Active Volunteer for Organizations for Veteran’s, PGR (Patriot Guard Rider’s)
 Active Volunteer for Catholic Charities for Children
 Member of Habitat for Humanity
 Irish Pride Social Club, born Turlough, County Mayo, Ireland
REFERENCES:
Supplied upon request.