This document contains a summary of qualifications and work experience for Joseph M. Jackson IV. It outlines over 10 years of experience in accounts receivable and collections management. His experience includes reducing aged receivables, monitoring accounts receivable reports, negotiating settlements, and training employees. He has worked in collections roles for various companies in industries such as fire protection, security, and finance.

1. JOSEPH M. JACKSON IV
1613 South Easy Way Street, Anaheim, California 92804
714-803-6938
jmjiv7@gmail.com
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SUMMARY OF QUALIFICATIONS
 Over ten years’ experience of increasing cash and working capital for small to large size companies by proving
superior customer service on collection issues
 Trained and certified on the Fair Credit Reporting Act
 Thorough understanding of account receivable practices and collection procedures
 Experience managing high profile corporate accounts
 Excellent communication and negotiation skills
 Energetic driven personality with the ability to take initiative, successfully handle multiple assignments and
effectively manage deadlines.
 Professional, articulate and able to use good independent judgment and discretion.
 Strong Analytical skills, prioritizing and multi-tasking abilities
 Known for ability to turn around “at risk” customer relationships
 Able to prioritize and manage multiple responsibilities
 Successfully lead multiple team challenges and special projects
 Develop and implement strategic plans for resolving client disputes and discrepancies
 Proficient in Microsoft Office applications, Oracle applications, S2000, PDS, Shaw, Magellan, and Davox dialer
 Type 50 wpm
PROFESSIONAL EXPERIENCE
Collections Clerk (Contract Assignment)
Cosco Fire Protection via AppleOne Employment October 2016 -November 2016
 Assist Account Receivable department in bringing delinquencies current by working with other departments on
researching billing inquires and customer service issues. Was able to bring the aging report current before
contract ended.
Senior Collections Specialist (Contract Assignment)
Universal Protection Security Systems, Santa Ana, CA June 2015 -May 2016
 Assist Accounting Supervisor and Controller with A/R management reports as requested.
 Responsible for developing understanding of accounting system to perform data mining and custom reporting
tasks as assigned.
 Work as a team with general accounting staff and management to succeed as a team in a fast- paced
environment to accomplish monthly routine financial compliance reporting.
 Communicate effectively with broad range of levels in the company (CFO, Controller, Accounting Supervisor,
Service and Sales Directors, accountants and clerical level.
 Ensure all reconciliations are timely with proposed adjustments and identified discrepancies provided to
Management for review and approval.
 Submit to management the reconciliations of vendor agings, status of special projects, and department statistical
information.
 Problem Solve and Resolve issues/concerns as they arise on a proactive basis with branch staff, corporate staff,
Customers, and in-house staff as needed. Notify Management if issues cannot be resolved in a timely manner.
 Assist with conflict resolutions (customer, staff); escalate to management, if necessary.
 Provide management with feedback on ways to improve the work environment, procedures and work performed.

2. JOSEPH M. JACKSON IV
1613 South Easy Way Street, Anaheim, California 92804
714-803-6938
jmjiv7@gmail.com
2
Senior Collections Specialist (Contract Assignment)
Toshiba America Inc.(TAI), Irvine, CA Oct. 2014 –June 2015
 Monitor the workflow of team, auditing compliance of procedures, informing management if any assistance is
required.
• Communicate with corporate departments, branches and customers as needed to improve processes, cash flow
and customer requirements.
• Communicate with general accounting for monthly and year-end accruals and analysis.
• Ensure all reconciliations are timely with proposed adjustments and identified discrepancies provided to SAS
Manager for review and approval.
• Submit to SAS Manager the reconciliations of vendor agings, status of special projects, and department
statistical information.
• Participate in research and response for year-end audit and compliance requests.
• Assist SAS Management with development of Budgets and Resource requirements for Team and Department,
based on established procedures for projected Production and Projects.
• Provide on-going support to team as needed to ensure staff achieves a high level of performance and
development opportunities.
• Problem Solve and Resolve issues/concerns as they arise on a proactive basis with branch staff, corporate staff,
Customers, and in-house staff as needed. Notify Management if issues cannot be resolved in a timely manner.
• Assist with conflict resolutions (customer, staff); escalate to SAS management, if necessary.
• Provide SAS management with feedback on ways to improve the work environment, procedures and work
performed.
• Perform all other duties as assigned and as required for the quality performance of Operational Accounting.
Collections Manager (Contract Assignment)
CoreLogic, Irvine, CA Dec. 2013- Jun. 2014
 Corresponded daily with over 80 external customers whose accounts were 15-120 days past due.
 Reduced aged receivables by approximately $25,000 monthly.
 Performed research on all accounts and documented all explanations of account status.
 Conducted Skip Tracing research via internet for updates on customer contact information.
 Monitored and updated the monthly A/R report and reported updates to senior management.
 Exceeded department individual goals of contacting 45 customers per day.
 Recognized by senior management for displaying leadership qualities in the department team challenge.
 Enlisted the efforts of sales and senior management when necessary to accelerate the collection process and
getting approval to make credit adjustments for key customers.
 Assisted in investigating payments not posted or miss-applied in the accounting system.
Credit and Collections Manager
Southern Counties Lubricants LLC, Orange, CA Jan. 2007- Nov. 2013
 Reduced aged receivables by approximately $50,000 monthly.
 Collaborated with collection supervisor to initiate debt write offs.
 Represented company and negotiated settlement agreements through mediation in small claims court.
 Distributed weekly accounts receivable report to management.
 Performed credit review for new and existing customers based on an evaluation of their payment history, credit
references, and financial statements.

3. JOSEPH M. JACKSON IV
1613 South Easy Way Street, Anaheim, California 92804
714-803-6938
jmjiv7@gmail.com
3
 Trained several employees on the collection procedures.
 Advise senior management on recommendations to streamline collection process.
 Arranged client payments and verified transactions were complete.
 Lead price negotiations with customers on follow up purchase orders and signed off on purchase orders once
approved.
 Tracked and managed report on special pricing transactions.
 Maintained adherence to corporate, accounting and GAAP standards.
Credit and Collections Specialist
Omni Express Employment Agency, Irvine CA Sept. 1999 - Jun. 2003
Hyundai Financial
Mitsubishi Motor Credit
Ganis Credit Corporation
 Managed account receivables for assigned portfolio.
 Contacted customers in regards to past due accounts (from 0-45 days past due).
 Assigned accounts for repossession after all attempts to collect payment were made.
 Recommended payment plans for collection accounts while providing excellent customer service.
AWARDS AND RECOGNITION
 Team Challenge Award recipient at CoreLogic
 Frequently praised for outstanding customer service at Southern County Lubricants
EDUCATION
High School Diploma
Cypress High School, Cypress CA May 1997
REFERENCES
References available upon request