Lamanza P. Davis is a service management executive with over 25 years of experience in production mail inserter, sorter, and copier industries. She has a proven track record of driving increased revenues through improving customer satisfaction, building relationships, and ensuring future sales and retention. Currently she is a Major Market Service Director at Pitney Bowes where she manages strategic growth and relationships with large, high profile customers. Prior to this she held various service management roles at Pitney Bowes and Danka Office Imaging where she consistently improved customer satisfaction, profitability, and growth.

1. LAMANZA P. DAVIS
2505 Grey Kingbird Trail Fort Worth TX 76244 Home (817) 337 0172
Lamanza2@yahoo.com Cell (404) 421-7811
SERVICE MANAGEMENT EXECUTIVE
Key Account Management New Business Development Strategic Sales & Service
Partnerships Networking & Relationship BuildingContract Negotiations
PROFILE An accomplished Executive Service Manager, with a dynamic 25 year career in
the production mail inserter, sorter and copier industry. Consistently driving
increased revenues by improving customer satisfaction, building and maintaining
customer relationships, and ensuring future sales opportunities and overall
account retention. Strong management and leadership skills, with the ability to
motivate professionals and maximize levels of sales and customer service.
Excellent communicator, with emphasis on building strong client relationships.
• Recognized by our CEO for being a “Champion of Client, Team, and Win” and
invited to attend our 95th
anniversary at the closing bell of the NYSE April 2015.
• Outstanding financial results achieving 100%+ margin attainment against $32M
P&L.
· Improved customer satisfaction by 10% over four years by improving technical
training, and implementing management structure changes.
· Increased revenue by $8.2M by providing quality products, and developing flexible
service plans to meet each customer’s individual needs.
· Successfully built strong relationships with six of our largest and most high profile
customers.
· Well organized, with an excellent track record for successful service delivery.
Consistently generates sales and business growth through high standards, and an
excellent reputation in the industry.
· Recently secured the largest multi vendor service contract in the company’s history.
· Present Quarterly Business Review with our largest strategic clients with focus on
maximizing the assets through production measurements and improvement strategies.
PROFESSIONAL EXPERIENCE
2001 – Present Pitney Bowes Inc. Document Messaging Technology
Major Market Service Director 2006 – Present
International Service Director 2004 – 2006
Western Division Service Director 2001 - 2004
I am assigned to manage strategic growth and relationships within our largest and most
high profile customers, primarily consisting of 7x24 on-site services. The division
consists of 6 Service Managers and 200 technical personnel in multiple states from
Arizona to New York. Several of the largest customers managed within my division are
banks, insurance companies, and financial investment firms. Provides quality production
support through monthly and quarterly production presentations, and establishes

2. programs to increase productivity. During my international position I was relocated to
Europe and to develop our international team.
LaManza P. Davis Page 2
Key Achievements:
· Developed operator training program that increased run time and increased
production.
· Implemented field technical training program that improved technical proficiency
and decreased training costs.
· Negotiated $1.5M multi-vendor service on-site contract displacing two
competitors.
· Pinnacle Award winner for highest customer satisfaction ratings.
· Increased service revenue by $8.2M annually by providing a successful trial
which resulted in the sale and support of fifty new inserters in five locations from
Dallas to New York over three years.
1989 – 2001 Danka Office Imaging
Western District Service Manager, Phoenix, AZ 1999 – 2001
West Texas District Service Manager 1994 – 1999
Service Manager, Houston, TX 1991 – 1994
Team Leader, Atlanta, GA 1989 – 1991
Key Achievements:
· Improved customer satisfaction and consistently maintained highest margins in the
organization.
· Recognized as National District Service Manager of the year in 1995 for profitability,
growth, and customer satisfaction.
· Developed and improved my skills over the years by relocating, and accepting
challenging positions.
· Decreased response times and travel expenses with improved training, territory
alignments, and high efficiency standards.
1977 – 1988 United States Navy (Chief Radioman E7)
USS Joseph Hewes Charleston, SC
USS MacDonough Charleston, SC
USS Trippe Charleston, SC
Kuslo Communications Unit, Mombasa, Kenya
Commander and Chief Atlantic Fleet, Norfolk, VA
Commander Naval Beach Group Two, Chesapeake, VA
Key Achievements:
· Leading Chief Petty Officer
· Leading Petty Officer
· Graduated Communication System Technical & C7 Training
· Numerous awards for communications excellence

3. LaManza P. Davis Page 3
EDUCATION AND TRAINING
Extensive leadership, management, team building, and motivational skills training.
Professional Coach, Dr. Larry Lyons contracted to develop strategic skills while in
Europe.
Numerous leadership and technical training schools while in the Navy and throughout my
professional career.