Robb Auber is a goal-focused and results-oriented Executive Vice President of Call Center Operations with 20+ years of comprehensive experience in structuring high-performing call center management.

1. Robb Auber
Executive Vice President of Call Center Operations | Business
Start-up Management | Sales & Team Leadership

2. Call Center
Robb Auber is a goal-focused and results-oriented
Executive Vice President of Call Center Operations
with 15+ years of comprehensive experience in
structuring high-performing call center management
and staff, BPO models, streamlining processes, and
implementing supporting technology to reduce
expenditures, boost productivity, and increase profits.

3. Customer Satisfaction And Loyalty
He utilizes vast financial acumen to analyze, forecast and
manage multi-million dollar budgets, identify key
performance indicators, and direct strategies to
improve performance and maximize profits. He has a
verifiable track record of measurable success
contributing to KPI’s & profitable call
centers/operations with well-trained and highly
motivated support teams, driven to ensure customer
satisfaction and loyalty through 1st class call service
and delivery.

4. Certifications
 EIS/ SER Call Processors
 Amcat Predictive Dialers
 FoxPro / Advanced MS Office Suite

5. Additional Professional Training
Human Resource Management (HRM / HRIS), GEO,
Payroll, AS400, Mastermind, Tantacom, FMLA,
NJFMLA, ISO Compliance, ACD, CMS, LMS,
Advertech, Roes, Pick, TCPA, Cisco, AQM, SIP

6. Skills
 Call Centers
 CRM
 Customer Experience
 Outsourcing
 Strategic Planning
 Customer Retention
 Start-ups
 Operations Management
 Team Management
 Performance Management

7. Thanks For Watching Out This Short Presentation.
For more information about Mr. Robb Auber,
Follow his Twitter Handle
@RobbAuber
Also You Can Contact Him on LinkedIn At:
https://www.linkedin.com/in/robbauber