This document is a resume for Jennifer C. Fishwick summarizing her qualifications and experience for management positions. She has over 25 years of experience in the automotive industry in roles such as Performance Coach, Client Specialist, Administrative Assistant, and Office Manager. Her skills include management, team building, training, customer service, accounting, and event coordination. She is a dynamic leader who achieves goals and boosts business success through strong communication and relationship building.

1. JENNIFER C. FISHWICK
Audubon, NJ 08106 ￨ (609) 980-3855 ￨ jenniferc1717@gmail.com
Qualifications for Management
MANAGEMENT ￨ TEAM BUILDING ￨ TRAINING / DEVELOPMENT ￨ COACHING / MENTORING
CUSTOMER SERVICE ￨ CLIENT RELATIONS ￨ ACCOUNTS PAYABLE / RECEIVABLE ￨ PUBLIC SPEAKING
PROCESS OPTIMIZATION ￨ WRITING / EDITING ￨ EVENT COORDINATION ￨ REGULATORY COMPLIANCE
Dynamic, Client-Focused Leader who makes sound decisions to reflect positively on business operations in
alignment with a company’s vision, value, and goals. Top Performer who rises above multi-industry
challenges to achieve winning outcomes. Team-Driven Strategist who quickly adapts to fast-paced, evolving
scenarios to reach high profit and productivity levels, as well as independently resolving issues to boost
success. Excellent Communicator who develops synergistic relationships with cross-geographical decision-
makers, multi-industry professionals, and clients / customers.
PR O F E S S I O N A L SY N O P S I S
Performance Coach DEALER SYNERGY 2016 – 2017
Capitalized on the opportunity to lead forward-thinking performance coaching for a diverse clientele, including
supporting clients with telephone mystery shopping and reporting, call monitoring and reporting, and conference
calls. Optimized records management with detailed reports of client interactions.
✓ Enhanced performance of clients by sending individualized emails of encouragement.
✓ Expertly coached Internet Coordinators in phone training and client management practices.
Client Specialist ￨ Administrative Assistant HOLMAN INFINITI OF MAPLE SHADE 2008 – 2016
Strategically steered a fast-paced Service Department’s operations, including efficiently scheduling vehicle
maintenance and repairs, confirming appointments, and coordinating loaner vehicle services for clients. Led all
new car inventory management initiatives. Delivered quality-focused support to sales and service teams to
ensure seamless dealership operations. Drafted internal / external correspondence.
✓ Honored for job excellence with “Employee of the Year” nomination in 2011.
✓ Achieved competitive “Employee of the Month” awards in 6 / 2011 and 9 / 2012.
✓ Successfully led implementation of a results-centric internet lead processing system.
✓ Built and sustained valuable relationships with 25 East Coast-based brand dealerships.
✓ Developed comprehensive templates for internet 90-day follow ups by dealer sales associates.
Office Manager LAND ROVER CHERRY HILL 1989 – 2008
Utilized broad scope of industry knowledge toward accurately managing dealership accounts payable /
receivable, deposits, payroll, and reconciliations, as well as maintaining accounting and personnel records.
Prepared bank funding packages for lease and retail loans and titled every vehicle. Drove business growth by
recruiting, training, mentoring, and managing a reception staff for 11+ years.
✓ Successfully managed off-road events on an annual basis.
✓ Efficiently oversaw all aspects of warranty administration.
✓ Performed within an interim role as Service Manager as required.
✓ Supported all aspects of Customer Service within the Service Department.
E D U C A T I O N & TE C H N I C A L SU M M A R Y
Diploma in Creative Writing LONG RIDGE WRITING ACADEMY
Microsoft Specialist Certifications (Microsoft Office Suite) NETWORK LEARNING INSTITUTE
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Google Docs
Able to Quickly Master Additional Software as Required