Dennis Dougherty has over 15 years of experience in sales, customer service, and management for rental car companies. He has a proven track record of improving customer satisfaction scores, developing business partnerships, increasing revenue and profits, and coaching employees. Dougherty holds a Bachelor's degree in Political Science from Rutgers University and has received several awards for his performance.

1. DENNIS DOUGHERTY
34 Prospect Ave Cell: (215-704-7583)
Bryn Mawr PA, 19010 ddoc080@gmail.com
CAREER SUMMARY
Dedicated Business Professional with demonstrable track record in sales and profit, customer service and
employee development. Proven interpersonal skills in communication, problem-solving, follow-through
and relationship management. Collaborative communicator with individuals at all levels. Adept at
developing and maintaining close relationships with key decision-makers. Competencies include:
• Negotiation • Customer Service
• Relationship Building • Supervision
• Problem-Solving
PROFESSIONAL EXPERIENCE
Ride Share Systems LLC, Dollar/Thrifty Rent A Car, Philadelphia, PA 2009-2015
Express Car and Truck Rental, Philadelphia, PA 2006-2009
Enterprise Rent A Car, Bordentown, NJ 1999-2006
Branch Manager
 Rehabilitated low ESQI customer service score from 72 to 94.
 Repaired relationship with referralsource that had been lost to completion.
 Developed action plan which got the location up and running. Raised revenue and operating
profit from the ground up.
 Addressed areas deficient in revenue and implemented action plans to rectify.
 Maintained successfulcustomer service relations in a diverse city marketplace
 Hired and developed employees, 1 of which opened own store location.
 Negotiated low maintenance rate with provider to cut costs and maintain product.
 Generated highest incidental sales amongst franchise locations
 Generated referrals from close relationships maintained with consistent customer service.
 Analyzed reports to determine proper fleet mix necessary to maximize profitability.
 Negotiated agreements with universities, church groups, non-profits and schools to develop
business.
 Communicated closely with diverse group of managers to ensure companywide profitability and
efficiency while satisfying the needs of our various customer bases.
 Negotiated rates with local hotels which increased off site business by 10%.
 Persuaded Chrysler dealership to utilize service thru consistent sales calls.
 Increased Non-Profit and Corporate business 15% from previous year.
 Promoted to Assistant Manager of largest location in South Jersey
 Scheduled and coached diverse weekend staff of 13 people.
 Maintained a 90% occupancy on weekend business over the fiscal year by implementing creative
fleet management and aggressive pursuit of business.
 Implemented 5-day marketing plan which increased fleet 10% from prior year to date
 Trained 5 employees to successfully pass the management training qualification
 Negotiated Preferred Provider Agreements with referralsources to secure business and build trust
EDUCATION
B.A. Political Science, Rutgers University, Camden NJ
AWARDS
 2004 Fiscal Year fleet growth award
 2005 Excellence in Bad Debt Management award
 2005 Excellence in Employee Retention award
 Elite Club Car Sale ReferralMVP 3 time