Victoria Swiencicki is seeking an adjunct faculty position in accounting with over 30 years of experience in accounting, business, and higher education. She has a Master's in Accounting and experience as both an adjunct accounting professor and accounting tutor. Victoria has extensive leadership experience managing teams and budgets as high as $1.1 million as a Sales Support Manager for an insurance company. She is skilled in developing students' skills from poor grades to a 3.0 GPA or higher through her work as an accounting tutor.

1. Victoria Swiencicki
1831 N. Lafayette Avenue 248-736-6161
Royal Oak, MI 48073 vickyts@comcast.net
ACCOUNTING PROFESSIONAL
Pursuing an adjunct faculty position in higher education in the field of accounting utilizing past adjunct and business experience.
 Previous Adjunct Accounting Instructor able to bring the lesson out of the textbook and describe practical applications by us ing
extensive business experience
 Credible, persuasive communicator who builds trusted relationships with the proven ability to relate to students
 Successful accounting tutor able to improve students grades from poor to grades of 3.0+
 Work well with diverse population of learners
 Highly effective coach and developer of professional leaders. Recruiting, interviewing and orientation/on-boarding experience
EDUCATION/ACCREDITATIONS
Florida Atlantic University, MASTER OF ACCOUNTI NG , Boca Raton, Florida
Major: Accounting
Michigan State University, BACH ELOR OF ARTS, E. Lansing, Michigan
Major: Accounting
Florida Certified Public Accountant, 1987, #18673
Florida Institute of Certified Public Accountants, 1987, #25080
PROFESSIONAL EXPERIENCE
Guardian Life Insurance, Royal Oak, MI 2001-2015
SALES SUPPORT MANAGER
 Recognized as a high producing managerthat facilitated the achievement of “National Office of the Year” for three years
maintaining annual sales of $40 million
 Ranked nationally as #1 Sales Support Manager in “360 Review” 2005 Management Survey
 Trained staff of eight emphasizing customer service standards and product knowledge while promoting staff to higher positions
 Led weekly meetings to monitor the workflowof individuals and teams and provide direction
 Prepared and monitored Sales office budget of $1.1 million
 Improved employee turnover from the highest turnover office to one of the most stable offices nationally
 Managed recruitment,on-boarding,succession planning and performance reviewprocess
 Resolved escalated customer issues and complaints resulting in 90%persistency
 Compiled company data for headcount reporting and compensation review
 Delivered renewals to our clients with an emphasis on “Add-Issue” opportunities
 Developed and implemented HR policies and procedures,in concert with disciplinary actions and terminations
 Developed department productivity goals to ensure quality customer service with a five day turnaround quoting cycle
 Handled complex project management assignments requiring strict adherence to timelines and continual prioritization of
projects
 Analyzed workvolumes and product mix and applied staffing formula to determine appropriate staffing levels
 Coordinated conferences,seminars,meetings and Semi-Annual Broker Customer events
 Resolved broker commission issues and delivered Special Producer Compensation information
 Performed vendor management duties with regards to purchase of office supplies ,replacement furniture and office space
relocation
 Contributed to short and long-term organizational planning and strategy as a member of the management team

2. ACCOUNTING TUTOR- Part Time, Royal Oak, MI 2013-Present
Provide Accounting support to college students at Wayne State University and Schoolcraft College
Big Net/Metro Cell, Sterling Heights, MI 2000 – 2001
DIRECTOR OF CUSTOMER SERVICE
Senior Leader responsible for daily operations and decision making.Report directly to the COO
 Consistently provided exceptional service to the entire team while aligned with the strategic business plans of the organization
resulting in measurable positive financial outcomes
 Developed and implemented performance evaluations and total compensation audits
 Supervised Retention and Billing departments
 Directed and supervised nine cellular retail stores with regard to customer retention procedures
THE COFFEE TABLE, DAVIE, FL & DELRAY BEACH , FL 1995 – 2000
OWNER/ENTREPRENEUR
Owned and operated two restaurants responsible for customer service as well as maintaining inventory, developing marketing
strategies,formulation of the business plan,developing and implementing an advertising budget,managing personnel and maintaining
accounting records and taxes.
HealthNet Pages, North Miami, FL 1993 – 1994
MARKETING DIRECTOR
Responsible for gaining and maintaining newaccounts in state-wide healthcare directory
West Gables Rehabilitation Hospital, Coral Gables, FL 1992 – 1993
MARKETING ASSOCIATE
Marketed rehabilitation services/hospital to various acute care hospitals in the Miami area. Secured one of the largest acute care
hospitals as a referral source
Hollywood, Inc., Hollywood, FL 1990 – 1992
INTERNAL AUDITOR
Prepared Audited Financial Statements for Company owned properties
Prospect Hall School of Business, Hollywood, FL 1990 – 1991
ADJUNCT ACCOUNTING PROFESSOR
Bon Secours Hospital, Miami Beach, FL 1987 – 1990
ASSISTANT CONTROLLER
Supervised Accounting Department
KPMG Peat Marwick, Ft. Lauderdale, FL 1985 – 1987
AUDITOR
Performed Audits of financial statementsfor various industries according to U.S. GAAP.Prepared federal corporate and individual
annual tax returns
COMPUTER SKILLS
Microsoft Office, Outlook, Access Database, Lotus Notes, Quickbooks