Supporting Campus-wide Culture Change at Northeast Wisconsin Technical College Green Bay, Wisconsin

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Supporting Campus-wide Culture Change at Northeast Wisconsin Technical College Green Bay, Wisconsin Hobsons University 2015

Education

Supporting Campus-wide Culture Change
at
Northeast Wisconsin Technical College
Green Bay, Wisconsin

NWTC by the
numbers
• 3 campuses
• 5 Regional Learning
Centers
• 42,000 student
headcount
• 8,000 degree-seeking
students
• 7,000 FTE
• 100+ degrees and
diplomas
• 270 full-time faculty
• 1,200 adjunct faculty

Why a technology solution?
Early notification and early behavior change =
STUDENT SUCCESS
Sharing of information
college-wide = larger
wrap around network for
students

Why Starfish?
Early Warning & Student Tracking
System
Student concerns can be manually
flagged when observed or through
periodic surveys.
Automatic flags are raised based on
online grade book data.
Recommendations can be
communicated to the student.
Appropriate personnel are informed
of flags raised and cleared.
Close the loop with faculty when
progress is made.
Educational Support Networking
System
Each student has personal My
Success Network of instructors
and campus staff.
Online scheduling for in-person
meetings – both individual and
group appointments.
Appointment confirmation by email.
Documentation of contact with
students through private and
shared notes.
Service catalog of available campus
support resources.

NWTC Starfish Core teamAcademic Advising
Faculty
IIT Functional
IIT Leadership
Institutional
Research
Learning Leadership
Project Manager
Student Services
Leadership
Training-Faculty
Training-Technology

Implementation Timeline
Phase 1 – Fall 2013
• Early Alert
• progress surveys, flags,
services
• LMS integration
30-40 Faculty
Phase 2 – Spring 2014
• Early Alert & Connect
• Office hours,
appointments, success
network
• 6-flags flag
• SIS and Outlook
integration
290 Full-time Faculty
Phase 3 – Fall 2014
• Early Alert, Connect, &
INSIGHT pilot
• Cohorts, referrals,
success plans
• 6,500 students
• 100+ staff
814 FT & Adjunct Faculty

Implementation outputs
Semester Kudos Flags Referrals Students
Fall 2013 1,725 1,375 0 1,353
Spr 2014 12,250 7,363 0 6,193
Fall 2014 12,228 8,053 402 6,567
Spr 2015 14,570 7,533 915 6,830
Kudos to flags 2:1 reinforcing positive behaviors

75% say kudos helped
motivate them
64% say flags helped motivate
them
50% of students changed their
course behaviors because of
Starfish
61% put more effort into their
course
58% connected with the
services they needed
Students like Starfish!
1,241 responses Spring 2015

Faculty like Starfish too!
131 responses Spring 2015
“Students are more ready to
discuss their situations as to why
they aren’t doing well.”
76% say Starfish meets or
exceeds their expectations
51% say they see students taking
earlier action to improve since
Starfish
63% agree or strongly agree
students make contact after a flag

Faculty engagement
How were we
successful?
• Project team
involvement
• Rapid training
schedule with online
options
• Inclusion in faculty
progression
structure
• High Impact
Practice program
scorecard

Changing Business Practices
• Building a core team to manage software and systemic
change
• Moving Advising from reactive to proactive
• Giving IIT a collaborative voice in the project
• Making referrals much easier and more targeted
• Documenting communication from faculty intentionally
• Requiring adjunct faculty training

Overcoming obstacles
• Dedicating full-time project manager beyond
implementation
• Prioritizing data to best use time and resources
• Loading of student photos into Starfish
• Ensuring faculty buy-in is on-going
• Providing meaningful feedback, early and often
• Navigating FERPA

Contact us!
John Grant
Dean, Student Development
920-498-6984 or john.grant@nwtc.edu
Christine Lemerande
Early Alert System Manager
920-498-6886 or christine.lemerande@nwtc.edu

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Supporting Campus-wide Culture Change at Northeast Wisconsin Technical College Green Bay, Wisconsin

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Supporting Campus-wide Culture Change at Northeast Wisconsin Technical College Green Bay, Wisconsin