This job posting is for an IT Support Engineer position located in Herentals, Belgium. The role involves providing first and second level technical support to 400 notebook and 600 desktop users across 40 servers for EMEA facilities. Responsibilities include operating the helpdesk, tracking requests and issues, creating user accounts, documenting IT procedures, coordinating upgrades, and ensuring service level agreements are met. The ideal candidate has 3-5 years of helpdesk experience, is proficient with PCs, operating systems, and basic server and networking skills. Strong analytical and problem-solving abilities are required along with good communication skills.

1. IT Support Engineer
Herentals
Beschrijving:
- Growing European facilities and IT Center of Competence in Belgium is demanding more support resources;
- Total of 400 Notebook and 600 Desktop Users, 40 Servers.
- Operate first and second level support helpdesk for EMEA and provide local first and second level support;
- Log all incoming requests (IT Requests and Trouble tickets);
- Provide status information about IT Requests to EMEA employees;
- Creation of system/user accounts (Network, VPN and SAP account requests);
- Create documentation on PC usage for employees and configuration manuals for IT;
- Provide basic office application support;
- Coordinate & assist in rollout/upgrades/changes of IT hardware and software for EMEA;
- Ensure that Service Level Agreements for IT support issues are met;
- Manage all IT training requirements for users. This includes standard applications, ERP, tools and IT related
procedures and methodologies;
Profiel:
EXPERIENCE
- 3 to 5 years’ experience in an IT related Helpdesk;
- Hands-on experience with PCs and Operating systems;
COMPETENCIES
- ITIL or Change Management skills or experience is a plus;
- Analytical and Problem Solving Skills;
- Excellent PC and applications, basic Server and basic networking skills;
- IT Support minded;
- Persistent;
- Good work ethics;
- Fluent English skills, French and German is a plus;
Contact:
Luk Van dycke
Randstad Professionals
Recruitment & Talent Specialist ICT luk_van_dycke@professionals.randstad.be
www.randstadprofessionals.be